“The very worst!!!! I ordered a 165 gal deck box opened it and was missing parts and had damaged parts. I called and was rudely advised I must fill the online form out. I filled the form out with no one reaching out so I called and they said they do not have the parts in stock. Been 3 weeks no part and they closed my order out when I called. Said I could continue to check back but they do not have the parts!!”
“230 gallon outdoors storage deck was a terrible mistake. Their products don’t hold up and can be easily sun damaged and rain damaged. Everything inside the storage deck was damaged and the company is trying to up sell replacement parts. Never buying from this company again.”
“Recieved outdoor utility cabinet , had broken and damaged pieces. Notified Keter supplier and they sent replacement parts which upon recieving were also cracked , not only that they were of the appearance they they were parts that had been returned before and put into some dusty storage area as they were covered in dust and cobwebs . Still awaiting reply to request for full refund as this unit has not even been assembled yet .”
“An entire set of hardware was missing; hinges, plastic grommets, necessary screws. Could not complete the assembly and the process for requesting these parts is VERY cumbersome. You’d think they’d make this easy since they’ve already inconvenienced their customer. How hard is it for them to apply some quality assurance procedures to make sure that their customers are getting all the necessary parts and pieces that they’ve paid for??? Pathetic business practice really. Explains their horrible ratings.”
“Don’t buy from Keter they steal your money by selling damaged items. Then make you pay the total of the item just to replace the part of u can’t find your receipt. Which who really keeps paper receipt tf”
“Simply put… bought a bench… seat cracked… called customer service… sent pictures and filled out the required forms… was told twice that a replacement part was sent… twice never received… on the third conversation was told that they no longer had the piece and there was nothing that they could do.
Did not offer any accommodation nor do they ever follow up unless you reach out over and over. We all know that stuff happens… but, I would be very cautious before ordering from Keter… I think you can truly tell a lot about a company based on how they treat a customer when things don’t go perfect. They did not earn, by a long shot, my repeat business.”
“I purchased a Keter product today and it came broken. I have been trying for 30 minutes to email their customer service and the site keeps telling me I have errors in my entries which I do not! They only are open M-F and I cannot call during that time. I feel that they are intentionally trying to make it difficult to return an item. I will never buy Keter products again.”
“I gave one star because I couldn’t give zero! Biz with my shed came all ripped and shed all damaged. Costumer service is the worst, no help at all, kept saying go to the website!!!!”
“We purchased (had it delivered) a large deck box and unfortunately one piece was cracked in two places. I contacted the company for a replacement piece and they told me that I needed to return it to the store. That was their solution. The reason I had it delivered was because it’s very heavy, so taking it back to the store was not an option. So I requested that this request of mine was sent upper management. They never replied to my request. HORRIBLE CUSTOMER SERVICE!! Would not recommend purchasing anything from a company that doesn’t back their product.”
“we brought a extra large utility cabinet 2-6-23. Open it and letter said for missing parts call custmer service. We did was told to take it back. THEY KNEW ABOUT MISSING PARTS. 2-26-23 exchanges it and guess what missing back panels as well. MAYBE you should pull thus product. Also this is very frustratingand costly in time and gas. I WILL NOT BUY ANOTHER!!!!!!!!!!!!!
Patricia”
“Cabinet for nearly $400 was a ripoff the back of the cabinet is made out of cardboard piece of sh-t could have bought a metal one for this price f- you keter”
“If I could give 0 star I would. I purchased an Extra large utility cabinet which was missing several parts (almost half of the cabinet) and they refused to send the replacement parts at no cost to me. They wanted me to pay an additional $71 for the missing parts. I went back to the store I purchased from and the other sealed boxes they had were also missing parts. This company has serious manufacturing issues. Their lack of integrity to do the right thing and very poor customer service, guarantee they have lost this customer.”
“Well first thing I would like to thank Jasmine who just seemed to be dedicated to providing excellent customer care. The company stood by their product and replaced the damaged part at no extra cost to me.Once again I want to thank everyone involved.”
“Most amazing customer service. A broken spare part on a older trunk was exchanged very professionnaly, with empathie and in a speedy manner. Delivery was also top.”
“The worst thing I've ever bought, lots of brand new tools damaged by condation rust caused by condensation, I've put extra vents in (4) still no difference, contacted Keter and like a fool I excepted £100 comp, think twice about thus product, they look good and that's about it.”
“Broken and missing parts , trying to get the problem resolved is deplorable.
That last anonymous review must have been Keter customer services ??? If you were happy to leave a good review why be anonymous ???”
