“I was worried based on the reviews here, but if you keep calling customer service and eventually get someone, you get parts fast! I would recommend calling over email. I was actually told via email that I should request a refund because the parts come from Israel??? Anyhow I can see why there are some bad reviews-but they aren't terrible if you can get someone by phone.”
“DO NOT BUY from Keter. They do not stand behind their products, even after the product has been pulled from the market because of mold issues. There is one number to call and you will be put off and put off for years trying to resolve an issue. I have been trying to get a replacement or refund on a dangerous wood composite shed with black mold and white mold. The company has no USA presence at all, refuses to give out a corporate telephone number to contact anyone but the customer service guys overseas who do nothing but say they are sorry and to wait. FOREVER. They lie and tell me all they were waiting on is my Paypal to process my refund and they delay and delay and lie to me over and over. No refund and no replacement to-date for a purchase from 2017.”
“I ordered my storage box from Home Depot online in October. Found that parts were missing. After months wrong parts were sent. After more months and multiple delays, more wrong parts were sent. I plan to take the whole thing to the dump. I’ve also lodged a complaint with the BBB”
“Non existent customer service, systems down so didn't send parts, nobody has checked for payment. they have zero interest in customers. Asked for manager and told she is too busy. Should not be trading. Rip off merchants who really don't give a toss about customers. Spend your money elsewhere.”
“Missing parts - no follow up no response from the company - 12 months later the battle is still going worst company I have ever dealt with. Avoid at all costs”
“Bought tall utility cabinet from lowes. When got it home, parts missing, plastic warped and flash on almost every piece which, good luck trying to assemble. Finally got in touch with customer service and said 3 weeks to send replacement parts. Now, let me get this straight, box says made in USA. If this is the case, quality control must be non existent. Says easy assembly but, nothing marked either on bag or most of parts. Awful company and shame on them. If this is their normal standard better off buying from other country.”
“Ordered a shed through Lowe's which was later delivered and it's missing two major components to assemble the base. Upon contacting their customer service department and explaining to them the shed is spread all over my courtyard ready to assemble and has been unboxed they informed me they would get me some replacement parts in a month or so.... So here I sit for a month with the shed parts spread all over the courtyard at my condo.... I reach back out to him and explain my situation and disbelief that it would take them over a month to get me to replacement parts and they don't even bother to respond to me..... Terrible customer service..... I read some complaints from people who've been waiting 5 months for parts and still have never got them If that's the case all boxes baby back up and dump it on Lowe's front step Then they can deal with the manufacturer...... Come on guys The least you could have done was responded to my request for assistance but you couldn't even respond other than to tell me That's just the way it is.......”
“I got the Sumatra Deck box and it was the EASIEST thing I have ever assembled in my life! Wow, Ikea should take note! The box seems very sturdy and holds my 200lb frame! I gave it 5 stars for assemble and customer service! I did fine a small cracked off corner. It did not effect the function but I did not want lizards going in there. I call the customer service number, and within 5 minutes, they were having a new lid shipped to my home. Five stars for me!”
“Yesterday I bought a cabinet KETER LOGICO XL. During assembly both hinges broke, many plastic parts broke too and also instructions were not correct. The quality of the plastic is absolutely terrible I don't understand how Keter can sell such a poor quality product. I can assure that I have a good dexterity and used all care in assemblying, but nevertheless the cabinet is now unusable and I have to put into the rubbish.
I don't ask for guarantee to the seller as I know it's a waste of time because they will say that it's my fault. I know that I have spent 99,99 euros for nothing. My only satisfaction will be to discourage other people in buying this article.”
“We purchased Keter-2 pack lounge chairs. One of the back legs broke the first time we used it. I have been working since 8/8/20 to get a replacement leg. They kept telling me it was back ordered, you should receive by this date(multiply times). Know they are telling me it is lost. I have to provide all this information to get a credit to pay pal which I don't have an account. Know I am stuck with one chair. This is NOT good customer service.”
“I purchased a Storage box in June and it was missing parts and had damaged parts. I filed a claim with Keter and was told week after week that my parts were coming after MONTHS I was told to request a refund .. (this was in October) so I did and I had to follow up for weeks in order to get the refund which I finally got in December but then I was only refunded the product price but not the taxes I paid. I was told I had to request that from the IRS which I have never heard of! When you purchase and return something to a online store or physical store you ALWAYS get the full refund including Taxes! This company is awful. They have the worst customer service and no follow up!!! Not only did I pay for many months of interest on my credit card that I used for a broken product but To not even get the full refund is absolutely unheard of! That is Horrible business!!!! Keter does not stand behind their quality and customer satisfaction guarantee!!!! I will never purchase from them again!!!!!”
“The previous complaints about customer service and Sergio understate how bad they really are. They promised us a full refund in writing, close to a dozen times after shipping us a second damaged part. They even had us open a PayPal account tp receive the promised refund, which has never come. It appears that they have a culture, of losing documents, false promises and lying. Stay away!”
“I purchased a Keter Shed from Costco Online. Within 2 months the lid began to warp, and got gradually worse. I contacted Keter to request a replacement lid. Dealing with Keter Customer Support was the worst experience I’ve had with a company. Over the next three months of no follow-up, failure to meet commitments, lies, supposed escalation to management, nothing happened. They offered me a refund in writing and never came through. This company is the worst. I finally disassembled the shed and returned it to Costco, where my purchase price was promptly refunded. A+ for Costco and F- for Keter.”
“Customer service sent the wrong replacement part, every time I try to call them it’s at least a 30 minute hold time if they ever even answer at all. I will never buy another Keter product.”
“I wouldnt even give 1 star if I had that option. This company is a joke. I sent several emails and called numerous times and every single time they conveniently lost all my information and couldn't find my account for my replacement parts. Sergio was the one I was dealing with for the 2 weeks I kept calling and emailing and he confirmed that he got my information and that I would hear back within 48 hours. A week goes by and nothing. I call back and talk to a different person and they can't find any of my information or emails yet again. Everything I sent 2 different times just gone!!! How does this happen when Sergio confirmed over the phone that he was looking at my email? Unless he conveniently deleted it So I end up having to go through the whole process yet again with a new person. This guy named Matthew says he got all my information back in and will be sending my parts in about 2-3 weeks. I will now be waiting a total of 4-5 week from the start of this process to even get the part to get to use my storage container bc it came completely broken out of the box. This process has taken way to long and is completely unacceptable in my option. I will never use this company again. They are to much of a headache to deal with and their customer service sucks.”
“I purchased a keter Hi Store cupboard and though it is of good quality I cannot recommend it to my friends as a plastic hinge surround was broken and it is now over 5 months since I contacted customer service and still have not received a replacement part”
