Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.67

4.7 Rating 15,794 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 15,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 items because zI needed them. Package was shipped out and never delivered. Stated they couldn't find me. I tried to pay an additional shipping charge and 1 item was out of stock. Never receive my order and need it ASAP. Diane Dickinson”

Helpful Report

Posted 1 day ago

“Sehr geehrtes Keto-Mojo Team, vielen Dank für Ihre E-Mail und die Einladung zur Bewertung. Leider kann ich derzeit keine positive Rückmeldung geben, da meine bisherigen Erfahrungen mit Ihrem Produkt, dem Kundenservice und der Software insgesamt enttäuschend waren. Meine Bestellung (Nr. 45263-EU) enthielt das Gerät mit 10 Teststreifen sowie ein zusätzliches Paket mit 60 Streifen. Am 20.03.2025 habe ich mich mit einer einfachen Frage an Ihren Support gewandt. Bis heute habe ich weder eine Antwort noch eine Eingangsbestätigung erhalten. In Ihrer Nachricht betonen Sie Ihren erstklassigen Kundenservice – leider kann ich diesen in meinem Fall nicht bestätigen. Auch mit der Software bin ich unzufrieden. Trotz der Bestellung von 60 zusätzlichen Streifen werde ich regelmäßig zu Beginn der Nutzung aufgefordert, weitere Streifen zu kaufen. Dies wirkt aufdringlich und ist in der Nutzung störend. Darüber hinaus funktioniert das Gerät nicht immer zuverlässig. Bei einigen Messungen ist das Gerät direkt im Anschluss abgestürzt oder hat den Fehlercode E2 angezeigt. Ehrlich gesagt entsteht bei mir der Eindruck, dass nur positive Bewertungen gewünscht sind. Stattdessen wäre mir sehr geholfen, wenn meine Support-Anfrage einfach beantwortet würde. Abschließend noch ein Hinweis: Da ich eindeutig aus Deutschland bestellt habe, wundert es mich, dass Ihre Kommunikation ausschließlich auf Englisch erfolgt. Ich hoffe auf eine baldige und hilfreiche Rückmeldung zu meinen offenen Fragen. Mit freundlichen Grüßen”

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Posted 6 days ago

“tough to use”

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Posted 1 month ago

“Delivery took longer than expected considering it is shipped from the Nederlands. The app is not very user friendly and does not offer options to analyse the readings more detailed. If you are not willing to allow Keto-Mojo access to your data by uploading to their cloud, it looks like your data will be deleted from the app after one year. Also, German custumers seem to be considered second class. Keto-Mojo demands a surcharge for Germans on its price offers, sent by e-mail, of almost 20% (today's original offer 55,00 €, actual price 65,45 €) plus shipping, which seems highly missleading and unfair, in my opinion. Unfortunately I was not aware of this, before I bought this expensive analysing kit. So, switching to a different provider will be an additional investment.”

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Posted 1 month ago

“I’m extremely disappointed with Keto mojo. I have tried to reach out to customer service several times regarding my meter. Despite troubleshooting and control testing my meter, My glucose readings are wildly inaccurate, and it has caused undue stress.”

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Posted 2 months ago

“Took a glucose from the blood withdraw at hospital lab and got a 19 point higher reading than the hospital lab.”

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Posted 2 months ago

“I am fighting cancer and need accurate numbers. I took my blood sugar gar with Keto Mojo and found it to be 16higher than another monitor AND OFFICIAL BLOOD TESTS. I asked for a new Keto Mojo and was rejected. Jana Martin”

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Posted 2 months ago

“Even the batteries were dead on arrival”

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Posted 2 months ago

“Meter didn’t work when it arrived. Left four messages over four days. That was almost two weeks ago. Still No return call. Have contacted my CC company to withhold payment. Figured that might get Keto-Mojo attention. So, no, not impressed!!”

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Posted 3 months ago

“Had some questions. Left 2 voicemails. No response”

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Posted 3 months ago

“I ordered the product 3rd of December - stil waiting for it…, Bjørn Solvang Vesterlivegen 15B 9013 Tromsø Norway”

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Posted 3 months ago

“Website is not showing the dashboard and it changed to a different one and isn't working for the user.new website has problems.”

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Posted 3 months ago

“Did not stand by their glucose strips. Unhappy with previous purchase.”

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Posted 3 months ago

“I paid for the product, the amount was charged to my credit card, you did not send the product I bought, had to do a lot of back and forth with your support, you only sent an email to me once and did not follow up, after a while I saw the junk mail saw your email and it is when I started the interaction with your support. I am hesitant to keep on getting your products.”

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Posted 4 months ago

“I don’t have anything against the Keto-Mojo device itself, and I’ve been using mine for a couple of years without issue. However, when I recently visited the website to purchase new glucose strips, I wasn’t informed that these strips would not be compatible with my older device until after I had already made the purchase. This lack of clear communication on the website is, in my opinion, unacceptable and reflects poorly on the website’s functionality. It’s frustrating and feels misleading to customers who may not be aware of compatibility issues.”

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Posted 4 months ago

“My monitor isn’t working right and I called in to get help last week. No one has returned my call, or told me how to fix it. If I could give a -0- star I would have”

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Posted 4 months ago

“I was charged for them but I have not received them. Jury is still out on the rating.”

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Posted 4 months ago

“Your products have expiration date, it penalizes non use for occasional use. That includes the products that are needed to check the meters calibration. Planned obsolescence.”

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Posted 4 months ago

“Forced to use a new system making my former meter obsolete. New packaging of strips contains way too much waste and is extremely difficult to remove strips. The new app times out occasionally and I’ve lost a few readings due to daylight savings time. Results seems inconsistent with status. Ketones show 1.2 meaning in optimal ketosis but then summary shows not in ketosis due to systemic high glucose readings. Also, I was an early adopter and requested a discounted upgrade and waited a few weeks with no response so had to pay full price.”

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Posted 5 months ago

“As per today, novembre 13, my order has not yeti bene delivered. Please check with your GLS courier and let me know when it will be finally delivered. Thanjs in avance.”

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Posted 5 months ago

Keto-Mojo is rated 4.7 based on 15,794 reviews