Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 2,974 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 2,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, order arrived extremely well packaged and within a few days. Would definitely recommend...”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your wonderful 5-star review! We're so pleased to hear that your order arrived well packaged and in a timely manner. Providing great service is our passion, and it's fantastic to know we hit the mark for you! We truly appreciate your recommendation and can’t wait to assist you again in the future! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Very quick delivery”

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Posted 2 months ago

Hi Bernadette, Thank you so much for your lovely 5-star review! We're delighted to hear that you were pleased with our quick delivery service. Making sure our customers receive their orders promptly is very important to us! We truly appreciate your support and look forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Absolutely outstanding customer service and the items bought were high quality and great value.”

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Posted 2 months ago

Hi Emer, Thank you so much for your amazing 5-star review! We’re absolutely delighted to hear that you experienced outstanding customer service and that you found our items to be of high quality and great value. Your satisfaction truly means the world to us! We appreciate your support and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“10 percent off code did not work, extra charges for shipping at delivery”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We're sorry to hear that the discount code didn’t work for you and that you encountered extra shipping charges at delivery. We understand how disappointing it is when expectations aren’t met, and we appreciate your feedback regarding this issue. If you haven't already, please reach out to our customer service team so we can assist you further. We are committed to providing you with a better experience in the future. Best regards, Kilkenny Design Team

Posted 2 months ago

“i purchased two stocking holders - they were a green sleight with a tree in them and the quality is fantastic.”

Helpful Report

Posted 2 months ago

Hi Lisa, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you love the stocking holders and that the quality exceeded your expectations. Your satisfaction truly brings us joy! We appreciate your support and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Happy with items purchased”

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Posted 2 months ago

Hi Tiernan, Thank you for your lovely 4-star review! We’re pleased to hear that you are happy with the items you purchased. Your satisfaction is important to us, and we’re always striving to provide the best possible experience. We appreciate your support and hope to welcome you back soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Placed order for 1 item on 22nd December and it did not arrive till 20th January. I understand Christmas delays but not this.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We sincerely apologize for the delay in the delivery of your order. We completely understand how frustrating it is to wait longer than expected, especially around the busy Christmas period. Rest assured, we are continually working to improve our delivery processes to serve you better in the future. We truly appreciate your patience and understanding during this time, and we hope to restore your confidence in us. Kind regards, Kilkenny Design Team

Posted 2 months ago

“Order took three weeks to deliver and was in a shocking state when it arrived. Luckily item was not damaged. The packaging item came in was very disappointing, however I assume this is down to the brand and not the store.”

Helpful Report

Posted 2 months ago

Hi Orla, Thank you for your feedback. We're truly sorry to hear about the delay in your order and the condition it arrived in. We understand how disappointing it can be when expectations around packaging and presentation aren't met. Your comments are valuable to us, and we will take them into consideration as we strive to improve our packaging standards in the future. We appreciate your understanding and hope to provide you with a better experience next time. Best regards, Kilkenny Design Team

Posted 2 months ago

“No correspondence, eg returns label or invoice. Very difficult to make a return unless you travel to a store.”

Helpful Report

Posted 2 months ago

Hi Marie, Thank you for your review. We're really sorry to hear about your experience with the return process. We understand how frustrating it can be when communication isn’t clear, and we truly apologize for any inconvenience this has caused you. I can see you were in contact with my colleague who provided returns information to you and all of this can be found on our website. Sustainability is very important to our company therefore we promote a a paperless environment, this is why all details e.g invoice are provided via email. Kind regards, Kilkenny Design Team

Posted 2 months ago

“I've had excellent service from this Company. The only downer was that the packing of the cutlery set was not was sufficient for freighting. Hence it arrived damaged. A replacement was received very swiftly. All in all this Company has been fantastic in dealing with me in a timely manner. I would recommend you buy your cutlery set from them (& check out their website they have plenty of items for sale).”

Helpful Report

Posted 2 months ago

Hi Debra, Thank you for your thoughtful 5-star review! We’re so glad to hear that our service met your expectations and that the replacement was swift. We’re truly sorry about the packing issue with your cutlery set, and we appreciate your understanding. Your recommendation means the world to us, and we’re thrilled you found plenty of items to explore on our website! Thank you for your support, and we can’t wait to serve you again soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Items arrived very well packaged and delivery was prompt”

Helpful Report

Posted 2 months ago

Hi Eva, Thank you for your wonderful 5-star review! We’re delighted to hear that your items arrived well packaged and that the delivery was prompt. Your satisfaction means a lot to us, and we’re thrilled to know we met your expectations. We appreciate your support and can't wait to help you again soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Fast and easy shipping. Great price”

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Posted 2 months ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced fast and easy shipping, and that you found our prices to be great. Your satisfaction is our top priority, and we truly appreciate your support! We can’t wait to assist you again soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Very efficient and prompt service”

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Posted 2 months ago

Hi Catherine, Thank you for your fantastic 5-star review! We’re so pleased to hear that you found our service to be efficient and prompt. Your feedback is incredibly valuable to us, and we truly appreciate your support. We look forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Already responded that delivery took c2 weeks!!!!”

Helpful Report

Posted 3 months ago

Hi Karen, Thank you for your feedback. We sincerely apologize for the delay in delivery that you've experienced. We understand how frustrating it can be, and we appreciate your patience during this time. If there's anything further we can assist you with or any specific concerns you have, please let us know. We value your input and hope to provide you with a more seamless experience in the future. Best wishes, Kilkenny Design Team

Posted 2 months ago

“Love the glasses I ordered. One was broken and it was a bit of back-and-fortg to get it replaced, but, ultimately, the company made it right. Thanks!”

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Posted 3 months ago

“Fast shipping, good prices and a good selection of products”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your amazing 5-star review! We’re delighted to hear that you enjoyed our fast shipping, good prices, and great selection of products. Your satisfaction is our top priority, and we truly appreciate your kind words! We look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Kilkenny shop is always a very pleasant shopping experience, staff very helpful. I enjoy seeing the work of Irish designers”

Helpful Report

Posted 3 months ago

Hi Anne, Thank you so much for your lovely 5-star review! We’re delighted to hear that you always enjoy a pleasant shopping experience with us and that our staff was able to assist you. It's wonderful to know you appreciate the work of Irish designers as much as we do! Your kind words mean a lot to us, and we look forward to welcoming you back to Kilkenny Shop soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Bought gionni bag on line.. but it turned out to be to small..returned it to store in liffey valley.. pleasant staff..no problem with returns . Very professional..only fault is you do not get the cost of postage back when ordering on line 😒”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your great 4-star review! We’re so glad to hear that you had a pleasant experience in our Liffey Valley store and that our staff could assist you with your return. Your feedback is invaluable to us, and we appreciate your understanding about the postage costs. We hope to see you again soon and look forward to serving you! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Excellent choice,website,product,correspondence, delivery. Happy customer!!”

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Posted 3 months ago

Hi Julie, Thank you so much for your amazing 5-star review! We’re absolutely delighted to hear that you had a positive experience with our website, products, and delivery. Your happiness is what drives us, and it’s wonderful to know we met your expectations. We truly appreciate your kind words and look forward to serving you again! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Great prices. Beautiful pieces bought for presents. Delighted 😃”

Helpful Report

Posted 3 months ago

Hi Linda, Thank you for your amazing 5-star review! We're delighted to know you found great prices and beautiful pieces for your presents. Your satisfaction truly brightens our day! We appreciate your support and can't wait to help you find more lovely items for your future gifts! Best wishes, Kilkenny Design Team!

Posted 2 months ago

Kilkenny Design is rated 4.5 based on 2,974 reviews