Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 2,967 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 2,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got exactly what was shown great service.”

Helpful Report

Posted 2 weeks ago

Hi Teresa, Thank you for your amazing 5-star review! We’re thrilled to hear that you received exactly what you were looking for and that you enjoyed our service. Your satisfaction means everything to us! We can't wait to see you back for more wonderful shopping experiences in the future! Best wishes, Kilkenny Design Team!

Posted 2 weeks ago

“Excellent service from start to finish and great communication throughout.”

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Posted 2 weeks ago

Hi Sigrid, Thank you for your excellent 5-star review! We're delighted to hear that you experienced top-notch service and great communication from us. Your satisfaction is our priority, and it truly motivates our team! We can't wait to serve you again in the future for more delightful shopping! Best wishes, Kilkenny Design Team!

Posted 2 weeks ago

“Good quality goods”

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Posted 3 weeks ago

Hi Annette, Thank you for your great 4-star review! We're delighted to hear that you found our goods to be of good quality. Your feedback means a lot to us as we strive to provide the best for our customers. We hope to see you back soon for more lovely items! Best wishes, Kilkenny Design Team!

Posted 2 weeks ago

“Great shopping experience. Will certainly shop here again !”

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Posted 3 weeks ago

Hi Matthew, Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great shopping experience with us. Your kind words truly motivate us to keep delivering the best service possible! We can’t wait to welcome you back for more wonderful finds in the future! Best wishes, Kilkenny Design Team!

Posted 2 weeks ago

“Fantastic way to shop for Orla Kelly”

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Posted 3 weeks ago

Hi Cheryl, Thank you for your fantastic 5-star review! We’re so glad to hear that you had a great time shopping for Orla Kiely with us. Your support means the world! We can’t wait to have you back for more beautiful finds in the future! Best wishes, Kilkenny Design Team!

Posted 2 weeks ago

“Great products, excellent prices, and very fast shipping!”

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Posted 3 weeks ago

Hi there, Thank you for your amazing 5-star review! We’re so pleased to hear that you love our products and found our prices excellent. It’s great to know that our fast shipping made an impact on your experience! We can’t wait to see you back for more fabulous finds in the future! Best wishes, Kilkenny Design Team!

Posted 2 weeks ago

“Bag super size, very happy with it, strap great”

Helpful Report

Posted 3 weeks ago

Hi Jackie, Thank you for your amazing 5-star review! We're thrilled to hear that you're so happy with your super-sized bag and love the strap. It's fantastic to know it meets your expectations! We truly appreciate your support and can't wait to have you back for more fabulous finds in the future! Best wishes, Kilkenny Design Team!

Posted 3 weeks ago

“Very happy with online shopping and delivery”

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Posted 3 weeks ago

Hi Eithne, Thank you for your wonderful 5-star review! We're so glad to hear that you're happy with your online shopping experience and the delivery. It means a lot to us to know we're meeting your expectations! We truly appreciate your support and can't wait to have you back for more great finds! Best wishes, Kilkenny Design Team!

Posted 3 weeks ago

“Really happy that the shop sells some Orla Kiely merchandise, and the price is competitive.”

Helpful Report

Posted 3 weeks ago

Hi Karen, Thank you so much for your fantastic 5-star review! We're delighted to hear that you’re happy with our selection of Orla Kiely merchandise and that you found our prices competitive. Your support means a lot to us! We look forward to welcoming you back to explore more of our fabulous offerings! Best wishes, Kilkenny Design Team!

Posted 3 weeks ago

“I think the costs you have to pay in addition to the shipping costs for Switzerland are not clearly declared- That makes the costs extremly high. With the products I`m very happy..”

Helpful Report

Posted 3 weeks ago

Hi Renie, Thank you for taking the time to share your thoughts! We’re delighted to hear that you're happy with the products. However, we sincerely apologize for any confusion regarding the customs costs to Switzerland. We understand how important clear pricing is for our customers, and we appreciate your feedback as it helps us improve. If you have any further questions or concerns, feel free to reach out to us. Best wishes, Kilkenny Design Team!

Posted 3 weeks ago

“Ordered a bracelet for a gift for my Mum. It was beautiful. Great service also.”

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Posted 3 weeks ago

Hi Anne, Thank you for your lovely 5-star review! We’re so glad to hear that the bracelet was beautiful and that you had a great experience with our service. It really means a lot to us! We appreciate your support and look forward to welcoming you back for more special gifts in the future! Best wishes, Kilkenny Design Team!

Posted 3 weeks ago

“I ordered from the site on a friend's recommendation. The order process was easy and my delivery (to Germany!) arrived well packaged and incredibly quickly. Would definitely recommend - thank you Kilkenny Design :)”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your amazing 5-star review! We're thrilled to hear that you had an easy order process and that your delivery to Germany arrived quickly and well packaged. Your recommendation means the world to us! We can’t wait to welcome you back for more wonderful finds in the future! Best wishes, Kilkenny Design Team!

Posted 3 weeks ago

“Despite an issue with delivery of my order their customer service was very responsive and I can't fault there customer focus”

Helpful Report

Posted 3 weeks ago

Hi Alma, Thank you for your wonderful 5-star review! We're so pleased to hear that our customer service team was responsive and met your expectations, even in the face of a delivery issue. Your feedback truly highlights our commitment to customer focus! We appreciate your support and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 2 weeks ago

“Excellent service. Thank you!”

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Posted 3 weeks ago

Hi there, Thank you for your excellent 5-star review! We’re thrilled to hear that you had a great experience with our service. Your appreciation truly means the world to us! We can’t wait to assist you again in the future! Best wishes, Kilkenny Design Team!

Posted 2 weeks ago

“This was my 2nd and likely my last purchase. I emailed customer service regarding both orders and have not received a response in either case. The first order came with packaging damage to a gift item. Although customer service did not respond to my emai, they did send a replacement box. Regarding the second order, I asked to return a heavy statue, the quality of which I am not happy with. I thought Kilkenny would provide a return shipping label. Because of no response, I looked into returning it with USPS, FedEx, UPS and DHL. Cost for me to return it myself is more than what I paid for the item. Online vendors usually provide return label service. I can't support acompany that does not support me.”

Helpful Report

Posted 4 weeks ago

Hi Kathleen, Thank you for sharing your feedback. We're truly sorry to hear about your experience with our customer service and the issues you faced with your orders. s, and we can appreciate how costly it can be for you. Please rest assured that we take your concerns seriously, and we’re continually working to improve our service. Please check your spam folder for our responses, I can see these were sent to you. Best regards, Kilkenny Design Team!

Posted 4 weeks ago

“Lovely stuff. I love Lennon Courtney, and all crystal products. Fast delivery.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you so much for your lovely 5-star review! We're thrilled to hear that you're a fan of Lennon Courtney and our crystal products. It's fantastic to know that you enjoyed the fast delivery as well! We truly appreciate your support and look forward to welcoming you back for more lovely finds in the future! Best wishes, Kilkenny Design Team!

Posted 3 weeks ago

“To shop personally in Kilkenny shop is a pleasure, beautiful store, lovely stock onlii ok be for me was a nightmare. Wrong information given by telephonist was the start of it . I’d never shop online again”

Helpful Report

Posted 4 weeks ago

Hi Pat, Thank you for your feedback. We’re delighted to hear you enjoyed shopping in our Kilkenny store, but we're genuinely sorry to learn about your experience with our online service. It’s disappointing to know that you received incorrect information, and we understand how that can be frustrating. I can see my colleague has looked after you on this however if you wish to discuss further please email info@kilkennygroup.com Best regards, Kilkenny Design Team!

Posted 4 weeks ago

“The vodka set is exactly what we hoped for. It arrived quickly, given the distance it traveled and was packaged perfectly. We can’t wait to use it!”

Helpful Report

Posted 4 weeks ago

Hi Barbara, Thank you for your wonderful 5-star review! We're delighted to hear that your vodka set is just what you hoped for and that it arrived quickly and perfectly packaged. It’s always exciting to have something special to look forward to using! We appreciate your feedback and can’t wait to see you again soon for more great finds! Best wishes, Kilkenny Design Team!

Posted 4 weeks ago

“The glasses arrived safely in new Zealand and were much appreciated. The only thing I forgot was to put in the code for the 15eu off voucher . I think they took longer to get there than the higher postage rate. Thanks”

Helpful Report

Posted 4 weeks ago

Hi Orla, Thank you so much for your fantastic 5-star review! We're thrilled to hear that your glasses arrived safely in New Zealand and were appreciated. Your feedback regarding the delivery time is valuable, and we understand that it can sometimes take longer than expected. We're sorry to hear you missed out on using the 15€ off voucher, but we hope to assist you better next time. Thank you for choosing Kilkenny Design, and we look forward to your next visit! Best wishes, Kilkenny Design Team!

Posted 4 weeks ago

“Efficient delivery. Tasteful products”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your amazing 5-star review! We're thrilled to hear that your products arrived efficiently and that you find them tasteful. It's always wonderful to know our customers appreciate the quality of our offerings. We look forward to having you shop with us again soon for more delightful finds! Best wishes, Kilkenny Design Team!

Posted 4 weeks ago

Kilkenny Design is rated 4.5 based on 2,967 reviews