Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 2,974 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 2,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

Helpful Report

Posted 2 months ago

Hi Alice, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you experienced very good service during your visit with us. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“My parcel never arrived ( via GLS delivery) After much frustration with GLS service I Eventually got lovely Kilkenny Design assistant ( cork office?) thru your helpline - who sent a substitute parcel asap. But it did take almost 3 weeks in total Totally missed the birthday for which the gift was bought.”

Helpful Report

Posted 2 months ago

Hi Bríd, Thank you for taking the time to share your experience. We're very sorry to hear that your parcel did not arrive in time for the special occasion. We understand how frustrating this situation must have been, especially when you were counting on it for a birthday gift. While we're glad to hear that our team was able to assist you with a substitute parcel, we completely understand that the delays were disappointing. Your feedback regarding the delivery service is important to us, and we will certainly address it to ensure improvements moving forward. We hope you'll consider giving us another chance in the future. Best wishes, Kilkenny Design Team!

Posted 2 months ago

“BUYER BEWARE, we purchased some Waterford Crystal from Kilkenny Design and when it was delivered we had to pay £55 in duty and other expenses which made a purchase that was reasonable to being expensive, why advertise your wares in the UK and not give the correct prices.”

Helpful Report

Posted 2 months ago

Hi Paul, I am sorry to hear that customs were applied your parcel. Parcels leaving the EU can be charged by customs, this is a government regulation that was introduced after Brexit. Customs apply for orders over the £135 and this is detailed at checkout where you must agree to this notification in order to continue with your order, apologies for any frustration you have over this. If you need anything else, please do not hesitate in getting back in touch @ info@kilkennygroup.com Kind Regards Kilkenny Design Team

Posted 2 months ago

“Excellent service excellent product’s”

Helpful Report

Posted 2 months ago

Hi Ann, Thank you for your amazing 5-star review! We're thrilled to hear that you enjoyed both our service and our products. It means so much to us when customers recognize our commitment to excellence. We truly appreciate your support and look forward to welcoming you back soon for more fantastic finds! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Recently purchased an item online. Service excellent as it was received within 3 days.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that your online purchase arrived so quickly—within just 3 days! We strive to ensure that our service is timely and reliable for all our customers. We truly appreciate your kind words and look forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“I love my purchases. Great service, great Irish products and my daughter stole my new Ireland sweatshirt! 😆”

Helpful Report

Posted 2 months ago

Hi Jennifer, Thank you for your delightful 5-star review! We're thrilled to hear that you love your purchases and that your daughter has taken such an interest in your new Ireland sweatshirt—it's always nice to share the joy of great finds! 😆 Your kind words about our service and products mean the world to us. We can't wait to welcome you back for more fantastic Irish treasures! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Great service”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you experienced great service during your visit. Providing top-notch service is what we aim for, and it's fantastic to see our efforts acknowledged. We truly appreciate your support and can't wait to see you again soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Nice to deal with, no hassle”

Helpful Report

Posted 2 months ago

Hi Dolores, Thank you for your fantastic 5-star review! We're so pleased to hear that you found us nice to deal with and hassle-free. Making your experience smooth and enjoyable is our priority, and it’s great to know we hit the mark with you! We appreciate your kind words and look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“As expected”

Helpful Report

Posted 2 months ago

Hi Deborah, Thank you for your excellent 5-star review! We're so pleased to hear that everything met your expectations. It’s our goal to provide a seamless experience for our customers, and your feedback truly means a lot to us. We look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Prompt delivery...& a lovely girl called Laura, in customer service, was very helpful, when I had a query..”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your lovely 5-star review! We're so glad to hear that you had a prompt delivery and that Laura was able to assist you with your query. Our customer service team is dedicated to providing helpful and friendly support, and it's wonderful to know that it made a positive impression on you. We appreciate your kind feedback and look forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Beautiful selection of quality items.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your amazing 5-star review! We're delighted to hear that you found our selection of quality items beautiful. It’s always our pleasure to offer a range that our customers can truly appreciate. We genuinely appreciate your kind words and look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Ordered online, very quick delivery, well secured.”

Helpful Report

Posted 2 months ago

Hi Mary, Thank you for your wonderful 5-star review! We're so glad to hear that your online order was processed quickly and arrived well secured. It’s always our aim to provide a seamless shopping experience! We truly appreciate your feedback and look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Absolutely love my product for my daughter for her big day .”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your lovely 5-star review! We’re thrilled to hear that you absolutely love the product you picked out for your daughter’s big day. It means so much to us to be a part of such special moments in our customers' lives! We truly appreciate your kind words and can’t wait to welcome you back soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“I bought a jacket online and its fab”

Helpful Report

Posted 2 months ago

Hi Breda, Thank you for your wonderful 5-star review! We're so thrilled to hear that you think your new jacket is fab. It’s always our goal to provide our customers with high-quality products that they love! We truly appreciate your feedback and can't wait to see you back again soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Lovely shop we would like the shop to stay were it is in Galway .”

Helpful Report

Posted 2 months ago

Hi Tessie, Thank you for your lovely review! We're so glad to hear that you enjoyed your visit to our shop in Galway. Your feedback about wanting us to stay in our current location means a lot to us! We truly appreciate your support and look forward to welcoming you back for another visit soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Website very good. Service excellent.”

Helpful Report

Posted 2 months ago

Hi Kathleen, Thank you for your fantastic 5-star review! We're delighted to hear that you found our website very good and enjoyed excellent service. Your feedback means so much to us, and it’s great to know you had a positive experience! We truly appreciate your support and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Great products, great customer service”

Helpful Report

Posted 2 months ago

Hi Alison, Thank you so much for your amazing 5-star review! We're delighted to hear that you loved our products and experienced great customer service. Your feedback is incredibly important to us, and it’s wonderful to know you had a positive experience! We truly appreciate your support and hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Hi bought the luggage such good quality and value.Arrived next day recommended it to two friends and they also bought it.Thank you”

Helpful Report

Posted 2 months ago

Hi Anna, Thank you for your fantastic 5-star review! We're thrilled to hear that you're enjoying your luggage and found it to be such good quality and value. It's wonderful to know that you recommended us to your friends, and we're grateful for your support! We truly appreciate your kind words and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

Author didn't leave any comments.

Helpful Report

Posted 2 months ago

Hi John, Thank you for your wonderful 5-star review! We’re so glad to hear that you had a great experience with us. Your positive feedback truly brightens our day and is invaluable to our team! We appreciate your support and can’t wait to welcome you back soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Ordered a Orla Kiely bag online, perfectly satisfied with everything”

Helpful Report

Posted 2 months ago

Hi Julie, Thank you for your wonderful 5-star review! We’re delighted to hear that you’re perfectly satisfied with your Orla Kiely bag. Your positive feedback truly means the world to us, and it’s fantastic to know you had a great experience shopping with us! We appreciate your support and look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 2 months ago

Kilkenny Design is rated 4.5 based on 2,974 reviews