Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 2,975 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 2,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promp delivery...easy exchange...helpful staff member”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you had a positive experience with our prompt delivery and helpful staff. Making your shopping experience seamless is what we aim for, and your feedback truly brightens our day. We can't wait to welcome you back soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Online purchase lady supported as issue with vouchers great service and great product”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that our team provided great support with your voucher issue. It's wonderful to know you’re pleased with both our service and the product you received. We truly appreciate your kind words and look forward to assisting you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Everything I have purchased from Kilkenny exceeds my expectations! Great quality, beautiful, and easy to get lovely items couldn’t carry in suitcase for memories of our visit to Ireland! Thank you for such great service!”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your wonderful 5-star review! We’re so happy to hear that everything you've purchased from Kilkenny has exceeded your expectations. Providing beautiful, high-quality items that create lasting memories is something we're passionate about, and it’s fantastic to know you found just what you were looking for. We appreciate your kind words about our service and hope to welcome you back soon for more delightful finds! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Simple easy purchase and efficient delivery for an online purchase”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your excellent 5-star review! We're so pleased to hear that you found our online purchasing process simple and enjoyed the efficient delivery. Making your shopping experience smooth and enjoyable is what we aim for, and your feedback is incredibly appreciated. We look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Service was great however I ordered a large for my mom as a birthday present and it was SUPER HUGE! The sleeves were literally almost down to her knees.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to leave us a review. We're glad to hear that you found the service great! However, we're sorry to learn that the sizing didn't meet your expectations. We understand how important it is for gifts to fit just right. Your feedback is crucial in helping us improve, and we hope you’ll consider reaching out to us directly for any future purchases. We’re here to help ensure that your next experience is a perfect one! Best wishes, Kilkenny Design Team!

Posted 2 months ago

“Easy to shop. Fast delivery”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your excellent 5-star review! We're delighted to hear that you found shopping with us easy and that your delivery was fast. Providing a smooth and efficient shopping experience is important to us, and your feedback truly brightens our day. We look forward to welcoming you back for more shopping soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Experience was very pleasant”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your delightful 5-star review! We're thrilled to hear that your experience with us was very pleasant. Providing a positive and enjoyable shopping environment for our customers is what we aim for, and your feedback truly encourages us. We hope to welcome you back to Kilkenny Design soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Great service and reliable.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your wonderful 5-star review! We truly appreciate your feedback on our service and reliability. Providing our customers with a great experience is our goal, and it’s always rewarding to hear that we hit the mark! We look forward to welcoming you back again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Fast delivery. Price reasonable. Thank you.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We’re really glad to hear that you were pleased with our fast delivery and reasonable pricing. Your satisfaction is our top priority, and your kind words inspire us to keep delivering great service. We look forward to seeing you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Living in Australia so easy to buy gifts for my family in Ireland”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your wonderful 5-star review! We're so pleased to hear that shopping for gifts for your family in Ireland has been made easy for you from Australia. Connecting loved ones across the miles is truly special, and we’re glad to be a part of that experience. We look forward to assisting you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Bought for a gift for friends and they loved them. Packed so nicely and delivery really quick. Thanks”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your lovely 5-star review! We're thrilled to hear that your friends loved their gift and that you were pleased with the quick delivery and careful packing. We always aim to make every experience special, and your feedback is greatly appreciated. We hope to see you again soon for your next gifting occasion! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“We loved our hat so much that after we got back to the US we ordered another one!”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your incredible 5-star review! We’re absolutely delighted to hear that you loved your hat so much that you decided to order another one after returning to the US. Your satisfaction means the world to us, and we're thrilled to keep you looking great with our designs! We can’t wait to serve you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“I have all ready replied when I received the purchase explaining my disappointment you obviously did not read my previous reply to your request for feedback 🙈 How bad is that for customer service. My phone No is 0851572455”

Helpful Report

Posted 3 months ago

Hi there, Thank you for reaching out. We're truly sorry to hear about your disappointment and understand your concerns regarding our customer service. Your feedback is vital to us as we strive to improve. We would like the opportunity to make this right, so please get in touch with us at info@kilkennygroup.com. Your satisfaction is important, and we want to ensure your experience is addressed properly. We appreciate you bringing this to our attention. Kind regards, Kilkenny Design Team

Posted 3 months ago

“Very quick ordering, delivery and service- especially as it was the run up to Christmas. Very happy with the product”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear about your quick ordering and delivery experience, especially during the busy Christmas season. Your satisfaction means the world to us, and it's great to know you're happy with the product. We can't wait to help you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Great shop.Superb quality.And can get a bargain.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 4-star review! We're thrilled to hear you enjoyed the quality of our products and found a bargain. It’s always great to know our customers appreciate both quality and value. We hope to see you again soon for more wonderful finds! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Quality products at an affordable price”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our products to be of quality at an affordable price. Our goal is to provide excellent value while ensuring you enjoy beautiful and well-made items. We really appreciate your support and hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“I ordered on two occasions. The first was a Robin tree decoration this eventually arrived. The packaging was filthy and in a poor state. Thankfully the ornament was not damaged. I rang on two occasions regarding when the parcel was expected to be delivered. I was told a date but the parcel did not arrive. I made a second call and was told the parcel was being delivered that day (19.12.24)..it did eventually arrive later on in the day in a poor condition. I made a second purchases from you,this arrived without any problem. I did send an email regarding the late arrival of my first item but did not get any response. Regards, Danica Charles”

Helpful Report

Posted 3 months ago

Hi Danica, Thank you for taking the time to share your experience with us. We're glad to hear that your Robin tree decoration arrived safely, but we sincerely apologize for the condition of the packaging and the delays you encountered. This is certainly not the level of service we aim to provide, and we're sorry for any frustration this caused. We appreciate your understanding and are happy to know your second purchase went smoothly. Your feedback about the communication issues is incredibly valuable, and we will certainly look into improving our response times. Thank you for your support, and we hope to serve you better in the future. Best regards, Kilkenny Design Team!

Posted 3 months ago

“Ordering online was very quick and easy, no hitches. Even in the Christmas rush, my purchase arrived in record time. It was exactly what I ordered and care had been taken to package it carefully and yet not over top with excessive waste of packaging. The quality of the product is perfect, very impressive.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that your online ordering experience was quick and seamless, even during the busy Christmas season. It's wonderful to know that your purchase arrived promptly and was packaged thoughtfully, maintaining a balance between care and sustainability. We truly appreciate your recognition of the quality of our products and are delighted to have met your expectations. Looking forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Good service, thank you”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We truly appreciate your kind words regarding our service. It means a lot to us to hear that you had a positive experience. Looking forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“delivered quiuckly, thank you”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your lovely 5-star review! We’re delighted to hear that your order was delivered quickly. Providing prompt service is something we strive for, and your feedback truly inspires us to keep up the good work. We can't wait to have the pleasure of serving you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

Kilkenny Design is rated 4.5 based on 2,975 reviews