Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 2,625 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 2,625 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely products did most of my Christmas shopping with Kilkenny design great delivery service.”

Helpful Report

Posted 4 weeks ago

Hi Mary, Thank you for your lovely 5-star review! We're so happy to hear that you found great products and enjoyed our delivery service for your Christmas shopping. We look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 3 weeks ago

“Problem with delivery 2 phone messages left email sent no response”

Helpful Report

Posted 4 weeks ago

Hi Mary, Thank you for reaching out and sharing your experience with us. We're very sorry to hear that you had trouble with your delivery and that your attempts to contact us went unanswered. This is not the level of service we aim to provide at Kilkenny Design. We truly value your feedback, and we're committed to resolving any concerns you may have. If you could please reach out to us again, we'll do our best to assist you promptly. Thank you for your understanding and patience. Kilkenny Design Team

Posted 3 weeks ago

“Goods excellent, delivery on 2 occasions I have bought on line, dreadful. I would suggest changing couriers!”

Helpful Report

Posted 4 weeks ago

Hi Jill, Thank you for your feedback and for your 3-star review! We're delighted to hear you found our goods excellent, but we sincerely apologize for the delivery issues you've experienced. Your suggestion regarding our courier service is noted, and we will certainly look into this to improve our overall customer experience. We appreciate your input and hope to serve you better in the future! Best wishes, Kilkenny Design Team!

Posted 3 weeks ago

“Soldiers delivered in good condition and great packaging. Quick Detroit.”

Helpful Report

Posted 1 month ago

Hi Amanda, Thank you for your wonderful 5-star review! We're thrilled to hear that your order was delivered in great condition and that you were pleased with the packaging. We look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 3 weeks ago

“Ordered 4 Mosse mugs on a Saturday from Australia and they arrived 5 days later in Victoria in perfect condition from Ireland. Fabulous. Faster than our National mail. Have bought from Kilkenny Design before. FABULOUS COMPANY AND SHOPS.”

Helpful Report

Posted 1 month ago

Hi Lyndall, Thank you so much for your fabulous 5-star review! We're absolutely thrilled to hear that your Mosse mugs arrived quickly and in perfect condition all the way from Ireland. We truly appreciate your support for Kilkenny Design and look forward to serving you again! Best wishes, Kilkenny Design Team!

Posted 3 weeks ago

“Quick and efficient service”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We’re so pleased to hear that you had a quick and efficient experience with us. We look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 3 weeks ago

“Ordered a beautiful canteen of cutlery from Kilkenny Design. Although it was slightly damaged in transit to the UK, after talking to the very helpful and friendly staff, the situation was remedied very quickly by sending replacement parts. So a big thankyou to Kilkenny design. I would definitely recommend them .”

Helpful Report

Posted 1 month ago

Hi Amanda, Thank you for your kind 4-star review! We're glad to hear that you found our staff helpful and friendly in resolving the issue with your cutlery set. We appreciate your recommendation and hope to serve you again soon! Best wishes, Kilkenny Design Team!

Posted 3 weeks ago

“Excellent experience.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your excellent 5-star review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction means a lot to us! We look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 1 month ago

“Very good. Love my purchase gave one set to my friend fir her birthday delighted with the set.”

Helpful Report

Posted 1 month ago

Hi Hannah, Thank you for your lovely 5-star review! We’re delighted to hear that you love your purchase and were able to share that joy with your friend for her birthday. It's wonderful to know that our products can bring happiness to both you and your loved ones! We hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 1 month ago

“Delightful shopping experience!”

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Posted 1 month ago

Hi there, Thank you for your delightful 5-star review! We're overjoyed to hear that you had such a wonderful shopping experience with us. Your feedback truly brightens our day! We can’t wait to welcome you back for another enjoyable visit! Best wishes, Kilkenny Design Team!

Posted 1 month ago

“Item was well packed and arrived on time. Good customer liaison. Extremely pleased with the cutleery set I ordered and also with the quality wooden cabinet it came in. Excellent value for the price.”

Helpful Report

Posted 1 month ago

Hi Barbara, Thank you for your wonderful 5-star review! We are so pleased to hear that your cutlery set arrived on time and was well packed. It’s fantastic to know that you are happy We look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 1 month ago

“This was a good shopping experience and Delivery was on time !”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you had a good shopping experience and that your delivery arrived on time. We can't wait to see you again soon! Best wishes, Kilkenny Design Team!

Posted 1 month ago

“Excellent service”

Helpful Report

Posted 1 month ago

Hi Padraig, Thank you so much for your fantastic 5-star review! We're delighted to hear that you experienced excellent service during your visit. We look forward to welcoming you again soon! Best wishes, Kilkenny Design Team!

Posted 1 month ago

“Fast Delivery”

Helpful Report

Posted 1 month ago

Hi Yettie, Thank you for your fantastic 5-star review! We’re so pleased to hear that you were happy with the fast delivery. We look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 1 month ago

“Great to buy voucher online and not just for online use, van use in store too... thanks.”

Helpful Report

Posted 1 month ago

Hi Edel, Thank you for your excellent 5-star review! We're thrilled to hear that you enjoyed the convenience of purchasing a voucher online that can also be used in-store. It's great to know that our offerings meet your needs! We can't wait to welcome you back soon! Best wishes, Kilkenny Design Team!

Posted 1 month ago

“Beautiful Irish Crystal. Extremely well packed it withstood the journey to the Uk and travelled safely in my hand luggage to France. I had searched for an appropriate gift for a couple who had run a hotel l had visited for many years and are now selling up. When l came across your website l knew immediately that l had found the perfect gift.”

Helpful Report

Posted 1 month ago

Hi Joan, Thank you so much for your incredible 5-star review! We're delighted to hear that you found our Irish Crystal to be the perfect gift and that it travelled safely with you. It's heartwarming to know that our product could represent such meaningful memories for you and the couple. Your kind words truly inspire us, and we hope to assist you again in the future! Best wishes, Kilkenny Design Team!

Posted 1 month ago

“Prompt efficient service. Easy to order on line”

Helpful Report

Posted 1 month ago

Hi Mary, Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our service prompt and efficient, as well as easy to navigate online. Your feedback truly motivates us to keep providing that smooth experience! We look forward to welcoming you back for your next order! Best wishes, Kilkenny Design Team!

Posted 1 month ago

“We were delighted to add to a nativity crib we bought 10 years ago. The Genesis shepherds and kings are the perfect gifts for our son and daughter in law. Quick and efficient service, delivery and customer service excellent. Thank you.”

Helpful Report

Posted 1 month ago

Hi Josephine, Thank you for your wonderful 5-star review! We're thrilled to hear that you were able to enhance your nativity crib with our Genesis shepherds and kings. It brings us joy to know that our products are making special memories for your family. We're also pleased to hear that you found our service and delivery to be quick and efficient. Your satisfaction means the world to us! We look forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 1 month ago

“I like the promptness of receiving my purchase. Returning a product that is not suitable is super easy. I like the packaging as it is so easy to open and use for returns.”

Helpful Report

Posted 1 month ago

Hi Valerie, Thank you for your wonderful 5-star review! We're thrilled to hear that you appreciated the prompt delivery and found our return process so easy. We can't wait to serve you again soon! Best wishes, Kilkenny Design Team!

Posted 1 month ago

“Great service, gorgeous products”

Helpful Report

Posted 1 month ago

Hi Ilona, Thank you for your wonderful 5-star review! We're so glad to hear that you enjoyed our great service and found our products gorgeous. We can't wait to have you back soon. Best wishes, Kilkenny Design Team!

Posted 1 month ago

Kilkenny Design is rated 4.5 based on 2,625 reviews