Kilkenny Design have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Excellent service and price for quality of item received. Recommended to friends and 2 bought wreath since
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- Hollie Stewart
“
Good quality good price
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- Anonymous
“
Item was well packed and arrived on time. Good customer liaison. Extremely pleased with the cutleery set I ordered and also with the quality wooden cabinet it came in. Excellent value for the price.
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- Barbara Flynn
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Efficient online order delivery service.
Great offers
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- Anonymous
“
Easy to order. Prompt delivery. Got what I ordered. Reliable and good quality.
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- Claire Heery
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Ordered glass items, delivery was quick and items were packaged well.
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- Zoe Smullen
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I found the returns information and process very unclear. I took time to explain it to your customer service team and they didn't acknowledge anything I said.
Out of frustration, I unsubscribed, which I also told your customer care agent, so I'm surprised to be hearing back from you now two weeks later.
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- Annmarie Markey
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Awful returns and exchange program, very difficult to manage with UPS.
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- Josh Berne
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It would be great if you had a measurement chart for clothing and especially a method for returns that was easier and less expensive.
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- Bridget McCleskey
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I returned my order by post. Have yet to receive a refund despite contacting customer service twice
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- Caroline Fitzsimons
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Product delivered was not as described on web. Return procedure with your courier a shambles. Communication response from your support team very patchy. I would be very hesitant to use your online service again. Refund was processed promptly once return sorted.
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- Jonathan Derham
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the return had to be paid for,l with An Post, however the refund was quick.
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- Anonymous
“
Fast service. Good quality. Will be ordering Patrick cologne again in the future. My husband’s favorite or maybe I should say my favorite.
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- Anonymous
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Good customer service and no delay
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- Joan O Farrell
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Always have excellent customer service from Kilkenny Design. Orders are delivered quickly and beautifully packaged. Any issues are dealt with immediately and in a courteous manner. I'm always happy to shop with Kilkenny
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- Anonymous
