Kilkenny Design have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Really happy that the shop sells some Orla Kiely merchandise, and the price is competitive.
”
- Karen Semper
“
When I visit Dublin, I always stop at your store. You have beautiful items at a reasonable price.
Thank you!
”
- Mary Gipson
“
The shop had exactly what I wanted at a great price . Staff always friendly and helpful.
”
- Anonymous
“
On time delivery and items were wrapped very well to avoid breaking.
”
- Anonymous
“
Excellent wrapping and delivery
”
- Pumuny Sandhu
“
As always service excellent and delivery timely.
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- Judy Halford
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No correspondence, eg returns label or invoice. Very difficult to make a return unless you travel to a store.
”
- Marie Nolan
“
I found the returns information and process very unclear. I took time to explain it to your customer service team and they didn't acknowledge anything I said.
Out of frustration, I unsubscribed, which I also told your customer care agent, so I'm surprised to be hearing back from you now two weeks later.
”
- Annmarie Markey
“
Awful returns and exchange program, very difficult to manage with UPS.
”
- Josh Berne
“
I returned my order by post. Have yet to receive a refund despite contacting customer service twice
”
- Caroline Fitzsimons
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Product delivered was not as described on web. Return procedure with your courier a shambles. Communication response from your support team very patchy. I would be very hesitant to use your online service again. Refund was processed promptly once return sorted.
”
- Jonathan Derham
“
the return had to be paid for,l with An Post, however the refund was quick.
”
- Anonymous
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Excellent service product was excellent and wrapped good
”
- Keith Clarke
“
I was very pleased with your company's service. My order was packaged well, shipped promptly, and arrived in perfect condition. The artwork looked exactly as it appeared in your online catalog. Thank you.
”
- Anonymous
“
Very prompt online service. Very happy with item. However, a click and collect service would be very useful. I rang one store to ask if they could order in an item that was on website. They said it could take 2 weeks so I just bought it online.
”
- Anonymous
