Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 2,975 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 2,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two bracelets before Christmas, they arrived in great time and were excellent quality and and excellent value”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that your bracelets arrived in great time and that you found them to be of excellent quality and value. It means a lot to us to know our customers are happy with their purchases. We appreciate your support and hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Great, reliable service and beautiful products.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're so pleased to hear that you found our service reliable and our products beautiful. It means a lot to us to know we’re meeting your expectations! We look forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Beautiful baubles and online easy to use”

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Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to hear that you love our beautiful baubles and found our online shopping experience easy to use. Your feedback truly brightens our day! We appreciate your support and hope to see you back for more lovely items soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Please use the appropriate country’s colours beside the language on the drop down list”

Helpful Report

Posted 3 months ago

“Prompt delivery, product as seen on the website.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that your order was delivered promptly and that the product met your expectations. Ensuring our customers are satisfied is our top priority, and it’s great to know we hit the mark with you! We truly appreciate your feedback and hope to serve you again in the future! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Beautiful colours and quality. Great pre-mas sales. Picked up great gifts.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your amazing 5-star review! We're delighted to hear you loved the beautiful colours and quality of your gifts, as well as our pre-Christmas sales. We strive to provide a wonderful shopping experience, and it's great to know we hit the mark! Wishing you many happy moments with your great finds! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“My order arrived in perfect condition in a lovely presentation box. Beautiful glasses thank you.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to hear that your order arrived in perfect condition and that you loved the beautiful presentation box. It truly makes our day to know that our customers appreciate the care we put into our packaging and products. Enjoy your lovely glasses, and we hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Very disappointed, one of the gifts we ordered well in advance as a Christmas gift was not delivered. It has now been delivered after I wrote to you but delivered in mid January when it was was a Christmas present was not good. Another present was delivered to the wrong address and took the parties to sort it out. Never got any delivery receipt for the 3rd gift. Very poor service.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your feedback. We're truly sorry to hear about the issues you experienced with your orders, especially during such a special time of year. We understand how disappointing it can be when gifts do not arrive as expected or are sent to the wrong address. Your experience is important to us, and we appreciate you bringing this to our attention. We want to resolve this matter and improve our service. Please feel free to reach out to us at info@kilkennygroup.com, and we will be happy to assist you further. Thank you for your patience, and we hope to regain your trust in the future. Kind regards, Kilkenny Design Team

Posted 3 months ago

“Very Good 👍”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a very good experience with us. Your support means a lot, and we look forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Always enjoy visiting the Kilkenny Shop when in Nassau Street. Always find the staff to be courteous and of great help when am looking for help with buying a gift.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that you always enjoy your visits to the Kilkenny Shop on Nassau Street and that our team has been able to assist you with gift shopping. Our staff takes pride in offering courteous service, and your kind words truly uplift our spirits. We look forward to welcoming you back on your next visit! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“delivery a bit slow and prices are still a bit high even at half price”

Helpful Report

Posted 3 months ago

Hi Josephine, Thank you for your honest 3-star review! We appreciate your feedback regarding the delivery speed and pricing. We're always striving to enhance our customer experience, and your comments help us in that pursuit. We understand that timely delivery and value for money are important, and we’ll keep your thoughts in mind as we work to improve. We hope you’ll consider shopping with us again in the future! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Arrived intact and on time. Would defo recommend.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that your order arrived intact and on time. Your recommendation means a lot to us, and we truly appreciate your support. We hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Nice shop in Dublin. Gave us a free $20 off coupon to use when we got home to the U.S. Subsequently tried it online and it did not work.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review and for sharing your experience with us. We're glad to hear you enjoyed your visit to our shop, but we're sorry to learn that the coupon didn't work for you online. We understand how disappointing that can be, and we appreciate your feedback as we continuously strive to improve our services. If you have any further questions or need assistance, please don’t hesitate to reach out to us at info@kilkennygroup.com. We hope to serve you better in the future! Best regards, Kilkenny Design Team

Posted 3 months ago

“Have shopped on line with Kilkenny for many years ,excellent serviceable”

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Posted 3 months ago

Hi there, Thank you for your fantastic 4-star review! We truly appreciate your loyalty in shopping with Kilkenny online over the years, and it’s great to hear that you’ve experienced excellent service. If there’s anything we can do to enhance your shopping experience even further, please don’t hesitate to let us know. Looking forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Service is speedy, every thing arrived in perfect condition, it was as described, would definitely use again.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that your order arrived quickly and in perfect condition. It's wonderful to know that everything met your expectations, and we truly appreciate your kind words. We look forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Not applicable”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your 5-star review! We're thrilled to hear that you enjoyed your experience with Kilkenny Design. Your support means a lot to us, and we look forward to welcoming you back soon. Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Great shop, great customer service”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear you had a great experience in our shop and received excellent customer service. Our team is dedicated to providing the best for our customers, and your feedback truly inspires us. We look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Really bad customer service, I bought a bracelet for a Christmas present and when the bracelet arrived the clasp was completely snapped off so the bracelet could not of been worn, I sent an email about this with photos attached and I heard nothing, about a week later I rang the support team and told them what happened and that I had no reply from the email and the man on the phone said he would look into it and ring me back with a solution, a whole month later and I still have not heard anything back, really poor service and I will never be buying from them again.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to express your concerns. We are genuinely sorry to hear about your experience with our customer service and the bracelet you received. Your feedback is invaluable and will help us improve our processes. It looks like you have not sent emails to our CS inbox, please reach out to us directly at info@kilkennygroup.com so we can address your concerns and work towards a resolution. We appreciate your input and hope we can regain your trust in the future. Kind regards, Kilkenny Design Team

Posted 3 months ago

“Very nice blanket. Good quality!”

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Posted 3 months ago

Hi there, Thank you for your lovely 4-star review! We're delighted to hear that you are pleased with the quality of your blanket. We put a lot of care into sourcing high-quality products, and it's always great to know our customers are happy with their choices. We appreciate your support and hope you enjoy your new blanket for years to come! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Fabulous darling”

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Posted 3 months ago

Hi Robert, Thank you so much for your fabulous 5-star review! We’re absolutely thrilled that you love our products. Your support means everything to us, and we’re here to keep delivering the fabulousness you adore! Looking forward to seeing you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

Kilkenny Design is rated 4.5 based on 2,975 reviews