KILLSTAR Reviews

“ Ordered and paid for next day delivery. Still waiting a week later. Customer service just blame it on royal mail and refuses to refund the extra postage money that I have totally wasted. Will never buy a thing from them again. ”

“ I ordered a pair of boots from this company in the middle of December and it was estimated a 5 day delivery time, I didn't receive the boots till Christmas eve and they sent me the wrong size I ordered 11s and they shipped me 10s, the zippers on both the boots were broken or just missing. ”

“ I´ve bought three different pairs of flared pants from KILLSTAR. First pair i bought a medium, because that´s what I usually am. Couldn´t fit them over my thighs and had to send them back, which was very difficult btw. Next time I ordered a large, which fit pretty good but they´re very small in the back and ride down when you sit down. At the same time i bought a long skirt in a large because their size charts are the same for all clothes. It was way too big and I couldn´t wear it at all, so i sent it back to get a medium which in the end cost me double the amount of the skirt. The third pair of flared pants I ordered in a large as well since, again, their size chart is the same for all their clothes. This pair is a lot bigger than the previous and very high waisted. I bought two dresses as well this time and one is perfect length while the other is way too short in the back. Both are a size medium. I think their clothes are only made with very thin bodies in mind, and I myself am quite thin already. Their delivery is fast and I love their clothes but you just can´t trust the sizing, and they´re way too expensive to send back :( ”

“ Its like they dont actually want your money, they limit the number of items (half the number of the last release that sold out) instead of doing something sensible like only selling it for a limited period of time say one week or one day and fufilling the numbers sold (they dont even have to hold it in stock just say delivery will be like 3 weeks for example). ”

“ After 10 emails (a few very much automated ones) and multiple pictures sent I was still told that if I want an exchange I need to pay for my delivery for sending item back to them and to send out a new one. ”

“ She gave me permission to give them her number so she could verbally confirm a failed delivery. ”

“ Paid nearly £10 for next day delivery and it’s 3 days since and still haven’t received it, raised it with the complaints and they send me the faqs as a response. ”

“ Fast shipping and fast delivery, which I thought was cool, until I saw the TINY BOX that was delivered. ”

“ So I complain for them to offer me next day delivery which I paid for anyway and wasn't going to get so I said no I would like a refund to be told I will be issued a refund as soon as they received the coat back they received yesterday to tell my I won't be issued a refund yet. ”

“ KILLSTAR do not respond to emails! They have no customer telephone number either. They charge me delivery when my order was 2p under, I emailed them about it, nothing! I returned some shoes that were too big, 2 working weeks later no reply, emailed them about it, nothing! Emailed to ask them why no replies, still waiting! ”