“My order arrived without the personalisation.
I contacted Kindred Fires via email and Tasha Yeates from their support team replied very quickly. I explained the problem and Tasha clarified that I had used emoji’s in my personalisation which weren’t recognised by their computer software and that she'd personally raised a new order which was sent out the next working day - you can’t ask for more than that.
You never really know how good a company is until you require their customer service department!
Kindred Fires, I will definitely being purchasing from you again and would highly recommend you!”
“I ordered a personalised gift for a friend who had suffered a bereavement. The order process was really simple and the gift was delivered on time, to the right address. I would definitely order from Kindred Fires again.”
“I brought 2 candles - one for an engagement present and one for a wedding gift and both were so lovely! Wrapped nicely and the candles themselves smelt amazing. Would definitely buy from here again!”
“Absolutely delighted with the candle.
Beautifully presented as well.
Giving as a present on Sunday and I've every confidence that it will be liked.
Will definitely use again should the need arise.
No hesitation in recommending.
Keep up the good work and thank you xx”
“The candle smells and looks nice but it was smaller than I expected and the gift box it comes in doubles up as the packaging, so it has a big address label on it which you can't take off without ripping the box, not ideal for an engagement gift.”
