“I placed an order and it didn’t arrive for 3 weeks’ The lovely candle was for my sons teacher and by the time it arrived schools had closed for the Xmas holidays and the teacher moved back to her original school.
So unfortunately, she didn’t get the lovely candle and I was then left with a personalised candle.
I did email, but got the standard response of the Royal Mail strikes.
Other companies decided to use other couriers to ensure their customers got their items within a reasonable time.
Lovely candles, but the overall ‘experience’ was disappointing.”
“My best friend bought me a kindred candle last year and I have bought them ever since! They last well and smell amazing throughout all the hours of burning! Have bought as gifts for friends continually spreading the word! They’ve since made repeat orders too! Thank you for providing such a wonderful product x”
“I requested the candle to be posted on a specific date - all worked perfectly - very impressed. The recipient loved the perfume. I would definitely recommend.”
“The customer service is fantastic. The delivery was fast and the packing and box was lovely. The candles were not great for me but I’m sure the company is taking this into consideration and making improvements. Trusted business.”
“The product was lovely but took over a
month to come and I was not given a reason as to why. The product had to be resent to me and I had to chase this up myself otherwise I would have been left with no order. Please make more of an effort to update your customers if their order isn’t going to arrive.”
