Kingdom Appliances Reviews

Name: Kingdom Appliances
Address: Kingdom Appliances, 109 Amington Road, Yardley, Birmingham
Rating: 4.76

4.8 Rating 1,307 Reviews

96 %

of reviewers recommend Kingdom Appliances

Company Reviews

Metrics

Info

4.8

Based on 1,307 reviews

Shipping & Delivery
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Kingdom Appliances:

Kingdom Appliances have been successfully trading since 1991 and have proudly established themselves as one of the UK's leading suppliers of discounted and 'Graded' kitchen appliances. They specialise in the Electrolux group of brands which include AEG, Electrolux and Zanussi.

Visit Website

Phone:

01217080865

Email:

Sales@kingdomappliances.co.uk

Location:

Kingdom Appliances, 109 Amington Road, Yardley
Birmingham
B25 8EP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering, great service, friendly staff, easy delivery. Product as described. Very happy with my purchase.”

Helpful Report

Posted 3 months ago

“Disappointing Experience - Received a Used Product with No Response from Customer Service I recently purchased an induction hob from Kingdom Appliances, and my experience has been nothing short of disappointing. Upon installing the hob, it was clear that this unit had been previously installed elsewhere – a fact that was never disclosed on the website. The hob still had black double-sided tape that wasn’t fully removed, white silicone residue on the sides that was extremely difficult to clean, and the isolation parts for the corners were missing. I had to use silicone to install the hob properly, which was not in accordance with the installation manual. Despite reaching out to Kingdom Appliances over 10 days ago to address these issues, I have received absolutely no response. This complete lack of communication is unacceptable, especially considering the faulty and previously used product they sent me. I expected much better from this company, both in terms of the product quality and customer service. I would not recommend purchasing from Kingdom Appliances based on this experience.”

Helpful Report

Posted 3 months ago

Hi Stefan, We are sorry to hear you are dissatisfied with the AEG IKB64301FB you purchased from Kingdom Appliances. We have not received any correspondence from you from the start of August. We do however, have an email from you on Friday the 23rd of August outlining your concerns. We apologise for the short delay in getting back to your email - Our offices were closed over the bank holiday weekend. The AEG induction hob you purchased was listed for sale on our website as a New Graded item in excellent condition. New Graded is the term we use for an appliance that has been taken out of its original packaging at some point in its life – it could have been that the packaging was damaged in storage/delivery or that the item could have be an ex-display appliance. New Graded items are otherwise brand new and unused. Our records show that your item was inspected on delivery and signed for to confirm it met the described condition ‘New Graded in excellent condition’. We have no record of the silicone or tape being picked up or mentioned on the inspection when it was delivered to you at the end of July. With that being said, we are prepared to work with you and offer you a resolution to this matter. We currently have the same AEG IKB64301FB model in stock to offer you as a replacement, our After-Sales Team have reached out to you via email with the details. Kind regards After Sales Team

Posted 3 months ago

“The initial experience has been great. I hope this will remain the same level when the years have passed and the product starts playing up as it gets older. Great communication throughout. Great handling of the swift delivery requirements.”

Helpful Report

Posted 3 months ago

“AEG Hob came promptly on the day it was booked. Though it was a graded item there was not a single mark on it that I could find. Fitted the next day and works perfectly.”

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Posted 3 months ago

“good prompt delivery of order”

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Posted 3 months ago

“Great service and value for money. Even though living in Scotland, they delivered our cooker within a week.”

Helpful Report

Posted 3 months ago

“I have just used Kingdom Appliances for the first time and am very impressed with the service. I selected the cooker I wanted but needed clarification on one point; the representative on the live chat was prompt and very helpful. Notification of delivery came a few days later, and a phone call confirmed the delivery slot. The driver upadted me and arrived on time. He was pleasant and courteous. I have not used the cooker yet but it is in perfect condition and was an excellent price. Overall, I could not be happier with this company, will use it again in the future and would highly recommend it”

Helpful Report

Posted 3 months ago

“Was told I would get a call from the drive an hour before delivering but didn’t so couldn’t be there so have now got to dispose of the old fridge myself ☹️☹️”

Helpful Report

Posted 3 months ago

“Great product for a great price. Sadly let yourself down with delivery and short notice on the delivery”

Helpful Report

Posted 3 months ago

“Great price, good communication on delivery Would recommend 👌”

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Posted 3 months ago

“Great service great price, highly recommend”

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Posted 4 months ago

“I received my double oven on Thursday, great delivery men very pleasant. The picture on the website was very truthful and £200 cheaper than currys. Thank you will use this company again”

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Posted 4 months ago

“Very happy with my microwave/oven Half price to anywhere I look so value for money Quick delivery very friendly staff Keep me updated on delivery Will use this company again”

Kingdom Appliances 5 star review on 16th August 2024

Helpful Report

Posted 4 months ago

“What a great company to deal with, communication, staff and product all excellent, very pleased”

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Posted 4 months ago

“Kingdom were very good at supplying me with a cooker. It is yet to be installed and turned on; but I have faith it will work when I do so”

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Posted 4 months ago

“very good will use again when i require something, thanks”

Helpful Report

Posted 4 months ago

“Product is good so far but I am very disappointed that the picture on the advert did not have the green reconditioned sticker on it when I first looked and bought the item and there was no description that identified it to be reconditioned when I had done the search for built in microwave. Very poor advertising as I was not looking for a reconditioned item just one to urgently replace the old one! Looks like the photos get switched once you have searched and found what you are looking for Stranfe has there is no green sticker on invite and then appears on other searches. Can’t even search for my original request for specific microwave now. Poor poor advertising”

Helpful Report

Posted 4 months ago

“Very happy with the cooker I purchased and how helpful the staff were! Ordered on Tuesday and cooker was delivered by Wednesday afternoon! Excellent service overall, would highly recommend! Thank you all”

Helpful Report

Posted 4 months ago

“I highley recomend Kingdom Applicances for the best price & great customer service I recvied. I orderd a Graded/New AEG Gas hob and recvied excellent cusomter service from the company from start to finish. I received a phone call off the delivery driver the day the hob was being delivered to inform me he was 20mins away from the delervery address. The driver was very cheerful and helped me open the packege to check the hob over and that i was satisfied with the condtion before signing for the delvery! Excellent customer service! would highley recomend & would deinitley buy again from Kingdom Apllicances! Cant wait for the gas enginneer to come and fit my new hob and hope its in perfect working order. Kidn regards Elaine Roberts Bridgend South Wales”

Helpful Report

Posted 4 months ago

“AEG OSC6T185ES Built In Frost Free 6000 Series Fridge Freezer U54493 was bought This is a built-in refrigerator-freezer (50/50) and the fridge itself is very good. But there was no installation service option, the built-in fridge is difficult to install by yourself It turned out that the front legs of the refrigerator were bent and the bottom door did not hold well, which was not visible when the refrigerator was delivered and only became apparent when trying to move the door to the other side”

Helpful Report

Posted 4 months ago

Kingdom Appliances is rated 4.8 based on 1,307 reviews