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Kingdom Appliances Reviews

4.8 Rating 1,315 Reviews
96 %
of reviewers recommend Kingdom Appliances
Company Reviews Metrics Info
4.8
Based on 1,315 reviews
Shipping & Delivery
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Kingdom Appliances Reviews

About Kingdom Appliances:

Kingdom Appliances have been successfully trading since 1991 and have proudly established themselves as one of the UK's leading suppliers of discounted and 'Graded' kitchen appliances. They specialise in the Electrolux group of brands which include AEG, Electrolux and Zanussi.

Visit Website

Phone:

01217080865

Email:

Sales@kingdomappliances.co.uk

Location:

Kingdom Appliances, 109 Amington Road, Yardley
Birmingham
B25 8EP

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R Skipwith
Verified Buyer
“Item had damage that was not immediately clear on delivery. £45 return fee.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“After my 1star review last week , company contacted me and offered a small refund which I took , which was put straight into my bank so am now giving 3stars”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Appliance arrived as advertised apart from extra damage that was not shown when I pointed this out to company via photos they are now just ignoring my communications BE CAREFUL”
Helpful Report
Posted 3 years ago
P Watson
Verified Buyer
“Very happy with purchase, graded appliance saved a significant amount and was only very minor surface scuff barely noticeable. Helpful delivery driver and customer service online. Highly recommended.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Unscrupulous Slippery Quibblers and Awful Communication We ordered a refurb dishwasher and paid the extra £15 to have to old taken away. We received a confirmatory email. The dishwasher arrived on the day expected. Unfortunately, the old dishwasher was not in a state that it could be taken away (outside the house). So, we were left with a new one and still the old one. We queried it saying that we were not told that this was a requirement and were told that it is on the web site. Let's call this "problem 1". In fact, when you place an order and ask for removal of the old one, it DOES NOT say anywhere during the ordering process what the requirement is. Neither does it say in the email receipt. Neither do they tell you verbally. (They claim they do. Well, in our case they did not.) After much hunting around, I did find it buried deep in the terms and conditions (which you manually have to search for on the web site), clause 10, bullet point 6 IIRC. The next problem was that the one ordered didn't fit. This was our fault. So we contacted them for a return knowing we'd have to pay. We were told (almost verbatim) "Sorry, we don't come to your areas very often, I can't say when it will be - could be weeks could be months and it'll cost you £35 as well. If you want your money back sooner, you'll have to arrange your own return". Unwilling to wait up to "months", I organised our own return and paid for it. Kingdom were notified of this by email. (The system notifies the sender, recipient and courier automatically.) 3 days later, the day before the return, we contacted Kingdom Appliances just to confirm all was in order. We were told "don't so that, we were planning to collect it tomorrow! If you continue in your course of action, you will be liable for any damages!!" Let's call this "problem 2". I cancelled our courier. They collected the following day and a refund was issued (minus the £35 return costs) the following day. The 2 problems are: 1. They are very slippery quibblers and hide behind Ts and Cs. They completely fail to refer to them in the order process, and then invoke the clause on arrival and keep your money! I politely requested a refund - twice - out of courtesy and was told "a tick box must be checked to confirm that the terms & conditions have been accepted". To quote them "this is not a case of us hiding behind a clause... Our T&Cs are in place to make things easier for both us and our customers"! IOW "we don't hide behind the Ts and Cs but the clause is hidden in the Ts and Cs 'to make it easier' for us [to scam you]". 2. Their communication is truly dreadful. I am out of pocket on the original courier which I had to cancel because, having carried out their instructions to arrange the return ourselves, they then decided to do the collection without actually telling us (and they were rude / threatening in the process). I actually have proof that they were informed of our intentions 4 days prior to them telling us that they would collect it. On this point, I believe I have sufficient grounds for a legal small claim against them. Overall, if you do buy here (and I strongly recommend youi don't): 1. READ THE Ts and Cs and make sure that they haven't sneaked any new slippery clauses in there that allow them to take your money and do nothing for it. 2. If anything does go wrong, call them very regularly and document the communications as you make find yourself in the small claims court. (Why not only 1 star? Because the refund was fast.)”
Helpful Report
Posted 3 years ago
A Baker
Verified Buyer
“Very helpful and friendly staff Will definitely use again”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Pleased to have used Kingdom appliances, communication and delivery were excellent, goods were as described (graded item) very happy with dealing with kingdom appliances.”
Helpful Report
Posted 3 years ago
P Batta
Verified Buyer
“Zak from Kingdom Appliances has been extremely professional, polite and knowledgeable when advising about the products that we have bought. We have been very happy with both appliances - excellent quality and a bargain price!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“This was my first experience with Kingdom Appliances. I reserve judgment until I've had a bit more use of the appliance.”
Helpful Report
Posted 3 years ago
W Hanney
Verified Buyer
“Excellent service and appliance A+”
Helpful Report
Posted 3 years ago
N Hristov
Verified Buyer
“The delivery driver was outstanding professional. He delivered the fridge in my mums flat and explained all to her. Great job. Item as described and all very well handled from order to delivery”
Helpful Report
Posted 3 years ago
N Shaik
Verified Buyer
“Great service and super response.”
Helpful Report
Posted 3 years ago
A Macfadyen
Verified Buyer
“Ordered one day delivered the next”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Excellent and friendly service from every member of staff from initial technical query to order placement to delivery which was swift and free. I bought two appliances: undercounter fridge and freezer. Both are A-grade ‘seconds’ which are attractively priced but have a minor blemish. Thank you.”
Helpful Report
Posted 3 years ago
R Gibb
Verified Buyer
“Order was acknowledged quickly and delivery was made as advertised. Slight damage noted was less than expected, so very happy with the oven.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“They were very helpful and I'm very pleased with my purchase”
Helpful Report
Posted 3 years ago
P Kay
Verified Buyer
“Great service !! Can't fault them”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I am a returning customer and each time I have been so happy with my purchase and the service be it talking to staff and the delivery driver. Would highly recommend”
Helpful Report
Posted 3 years ago
B Valero
Verified Buyer
“It was a great service, the staff remained in contact with me until delivery, thank you.”
Helpful Report
Posted 3 years ago
N Fellows
Verified Buyer
“While we have not yet fitted or tested the appliance yet - price was the cheapest we found for the same appliance. Item arrived well packaged , when expected and for a second - looks mint. Delivery driver was friendly and happy to wait for us to unwrap and visually check the appliance before he left.”
Helpful Report
Posted 3 years ago
Kingdom Appliances is rated 4.8 based on 1,315 reviews
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