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Kingdom Appliances Reviews

4.8 Rating 1,307 Reviews
96 %
of reviewers recommend Kingdom Appliances
Company Reviews Metrics Info
4.8
Based on 1,307 reviews
Shipping & Delivery
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Kingdom Appliances Reviews

About Kingdom Appliances:

Kingdom Appliances have been successfully trading since 1991 and have proudly established themselves as one of the UK's leading suppliers of discounted and 'Graded' kitchen appliances. They specialise in the Electrolux group of brands which include AEG, Electrolux and Zanussi.

Visit Website

Phone:

01217080865

Email:

Sales@kingdomappliances.co.uk

Location:

Kingdom Appliances, 109 Amington Road, Yardley
Birmingham
B25 8EP

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N Loving
Verified Buyer
“Good so far. Delivery was good and the driver very helpful. Should be getting it installed today fingers crossed all goes well and the item is perfect”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I purchased a reconditioned washer-dryer at a fantastic price. The website was easy to use and clear. The reason for a score of 4 is that the communication from the company wasn't great: I had to chase it by telephone and was given a vague delivery date (no time) and, having arranged to have someone in my house for the delivery, I was told the driver would call when he was half an hour away. This never happened, either, which I would have very much appreciated!!”
Helpful Report
Posted 3 years ago
G James
Verified Buyer
“Brilliant service ordered Sunday afternoon delivered Wednesday morning, definitely order again from Kingdom appliances and recommend to friends”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Couldn't have expected a better service from Kingdom Appliances.”
Helpful Report
Posted 3 years ago
J Cowley
Verified Buyer
“I am delighted with my product, the price was exceptional and the man who delivered the item was very efficient and polite. The only reason for a loss of one star is because I had to wait over a week for my delivery. I would still buy from Kingdom again, just so long as I'm not in a hurry!”
Helpful Report
Posted 3 years ago
M Harwood
Verified Buyer
“I’m happy with the product (as far as I can tell as not yet installed it) but was disappointed with the process. I placed my order on a Tuesday, and was not contacted to arrange delivery until the following Monday, I was told they would be delivering the following day, I advised I would be out at work and asked if there was another day and told no, but don’t worry you’re first on the list so it will be there at 7am before you leave. It wasn’t, I had a call at 1pm from the driver to say he was 20 minutes away, I had to agree for it to be left on my drive until I got home. Fortunately it was still there when I returned. This is in total contrast to Appliance World, i ordered another product from them at the same time, I had a call within 5 minutes to arrange a convenient delivery day, was given a 2 hour slot and it was with me by Friday.”
Helpful Report
Posted 3 years ago
G E Lloyd
Verified Buyer
“I have had quite a few appliances from Kingdom and have never been disappointed these include 2 double ovens, a washing machine, a dishwasher and most recently a heat pump drier. All appliances have been excellent .”
Helpful Report
Posted 3 years ago
J Dean
Verified Buyer
“Very Good Unit”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The appliance was purchased a great price, only had a slight scratch on handle, saved £150. Service excellent”
Helpful Report
Posted 3 years ago
K Crayford
Verified Buyer
“Really impressive service from start to finish - i will be buying more from them!”
Helpful Report
Posted 3 years ago
R Skipwith
Verified Buyer
“Item had damage that was not immediately clear on delivery. £45 return fee.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“After my 1star review last week , company contacted me and offered a small refund which I took , which was put straight into my bank so am now giving 3stars”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Appliance arrived as advertised apart from extra damage that was not shown when I pointed this out to company via photos they are now just ignoring my communications BE CAREFUL”
Helpful Report
Posted 3 years ago
P Watson
Verified Buyer
“Very happy with purchase, graded appliance saved a significant amount and was only very minor surface scuff barely noticeable. Helpful delivery driver and customer service online. Highly recommended.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Unscrupulous Slippery Quibblers and Awful Communication We ordered a refurb dishwasher and paid the extra £15 to have to old taken away. We received a confirmatory email. The dishwasher arrived on the day expected. Unfortunately, the old dishwasher was not in a state that it could be taken away (outside the house). So, we were left with a new one and still the old one. We queried it saying that we were not told that this was a requirement and were told that it is on the web site. Let's call this "problem 1". In fact, when you place an order and ask for removal of the old one, it DOES NOT say anywhere during the ordering process what the requirement is. Neither does it say in the email receipt. Neither do they tell you verbally. (They claim they do. Well, in our case they did not.) After much hunting around, I did find it buried deep in the terms and conditions (which you manually have to search for on the web site), clause 10, bullet point 6 IIRC. The next problem was that the one ordered didn't fit. This was our fault. So we contacted them for a return knowing we'd have to pay. We were told (almost verbatim) "Sorry, we don't come to your areas very often, I can't say when it will be - could be weeks could be months and it'll cost you £35 as well. If you want your money back sooner, you'll have to arrange your own return". Unwilling to wait up to "months", I organised our own return and paid for it. Kingdom were notified of this by email. (The system notifies the sender, recipient and courier automatically.) 3 days later, the day before the return, we contacted Kingdom Appliances just to confirm all was in order. We were told "don't so that, we were planning to collect it tomorrow! If you continue in your course of action, you will be liable for any damages!!" Let's call this "problem 2". I cancelled our courier. They collected the following day and a refund was issued (minus the £35 return costs) the following day. The 2 problems are: 1. They are very slippery quibblers and hide behind Ts and Cs. They completely fail to refer to them in the order process, and then invoke the clause on arrival and keep your money! I politely requested a refund - twice - out of courtesy and was told "a tick box must be checked to confirm that the terms & conditions have been accepted". To quote them "this is not a case of us hiding behind a clause... Our T&Cs are in place to make things easier for both us and our customers"! IOW "we don't hide behind the Ts and Cs but the clause is hidden in the Ts and Cs 'to make it easier' for us [to scam you]". 2. Their communication is truly dreadful. I am out of pocket on the original courier which I had to cancel because, having carried out their instructions to arrange the return ourselves, they then decided to do the collection without actually telling us (and they were rude / threatening in the process). I actually have proof that they were informed of our intentions 4 days prior to them telling us that they would collect it. On this point, I believe I have sufficient grounds for a legal small claim against them. Overall, if you do buy here (and I strongly recommend youi don't): 1. READ THE Ts and Cs and make sure that they haven't sneaked any new slippery clauses in there that allow them to take your money and do nothing for it. 2. If anything does go wrong, call them very regularly and document the communications as you make find yourself in the small claims court. (Why not only 1 star? Because the refund was fast.)”
Helpful Report
Posted 3 years ago
A Baker
Verified Buyer
“Very helpful and friendly staff Will definitely use again”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Pleased to have used Kingdom appliances, communication and delivery were excellent, goods were as described (graded item) very happy with dealing with kingdom appliances.”
Helpful Report
Posted 3 years ago
P Batta
Verified Buyer
“Zak from Kingdom Appliances has been extremely professional, polite and knowledgeable when advising about the products that we have bought. We have been very happy with both appliances - excellent quality and a bargain price!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“This was my first experience with Kingdom Appliances. I reserve judgment until I've had a bit more use of the appliance.”
Helpful Report
Posted 3 years ago
W Hanney
Verified Buyer
“Excellent service and appliance A+”
Helpful Report
Posted 3 years ago
Kingdom Appliances is rated 4.8 based on 1,307 reviews
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