Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.10

4.1 Rating 1,632 Reviews

74 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 26th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 3 months to get the item I ordered. When I inquired about my item I was told it was low priority and could not get an ETA on when my item would ship.”

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Posted 10 months ago

Hello, your order was placed when we were deep in the middle of a massive warehouse move which caused the delay. That's pretty much over now and orders are shipping very quickly at this point. There was a ton of product to ship out from the old place and receive it in at our new warehouse. Things got a bit backed up but as soon as item was received at our new warehouse, orders for that item shipped out right away. It looks like you emailed to check on the order and were responded to and we explained the situation and offered a refund if the wait was too long. We appreciate your order and your patience. Thank you.

Posted 10 months ago

“After waiting over 3 weeks, I opened up a PayPal Claim. FINALLY they shipped my order. Looks like reporting them to PayPal is the only way to get your order when dealing with these guys. AVOID!!”

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Posted 10 months ago

Hello, apologies for the delay with your order. We were deep in the middle of a massive warehouse move when you placed your order and things got a bit backed up. The move is mostly done now and any new orders are shipping very quickly. Glad you received the hoodie and hope you're enjoying it. Thank you!

Posted 10 months ago

“Long time to ship, but received in time for Christmas. Good packaging. Great quality products.”

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Posted 10 months ago

“Shipping is always comparatively expensive. Takes forever to recieve orders. One of my least favorite places to order my most favorite music artists merch.”

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Posted 10 months ago

Hello, our shipping rates are generated based on the weight of the package and the shipping method chosen by the customer. It looks like you placed your order on 12/14. We had a notice up in the store that all orders placed after 12/13 would not be guaranteed to arrive before Christmas. However, we still shipped your order a few days after it was placed and it arrived to you before Christmas on 12/22. We appreciate the order and hope you are enjoying the items you received. Thank you.

Posted 10 months ago

“Ordered the mystery bundles & was very impressed with the items received.”

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Posted 10 months ago

“Shipping was great, quality of this nearly $100 flannel wos not up to par, descendents image was screen printed on the back and really for the price should be embroidered. The plaid was a little boring and the weight was very light, I expected a coat like flannel for this price.”

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Posted 10 months ago

Hello, all of the info on this item was listed in the description and noted that the back image is printed. The description also lists the brand of the flannel used and that it's 100% cotton. We always hope customers are satisfied with the items they purchase from us but if not, you're welcome to return the item for a refund. You can contact our customer service through the Help section in the store if you need anything. Thank you.

Posted 10 months ago

“the order was delayed, once I emailed you asking about the delay you were good at responding that you were moving warehouses. The alkaline trio heartagram tshirt I ordered was not great quality. The shirt wasn’t expensive so I’m not that upset, I’m just used to nicer band shirts from your company. Thanks for the chance to review Gabriel Rheault”

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Posted 10 months ago

“I can't believe how quickly my order was delivered and what I received did not disappoint!! I love how awesome both pieces look and they're so soft!”

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Posted 10 months ago

“Quality of merch is fine. Delivery is questionable. I get pre orders just garantee the purchase, however I also believe they should show up on time, not a week or more after release date. I have had this issue a couple of times through here. Pre ordered 1349 from a different distributer, got it one or two days early. Tthat is great service.”

Helpful Report

Posted 10 months ago

Hello, if any items are delayed we send emails to anyone who ordered it and let them know about the delay. Pre-orders for albums are unpredictable sometimes but as long as we receive them ahead of the release date from the distributor or label we ship them out to customers early with the intent of everyone having them on the release date. Thank you!

Posted 10 months ago

“Very pleased with my recent order. Shipping was quick and the product matched the webpage description. Quality of the items is very good and checkout was simple.”

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Posted 10 months ago

“Easily one of the most frustrating transactions I've ever made. I made a purchase roughly a YEAR ago, and now they want a review? Sure thing. I bought a tee shirt, sweatshirt, and vinyl record from there. Tee shirt and vinyl never even came in. Sweatshirt was way too small and came in very late, so I didn't even get to gift that. I attempted to contact somebody about a refund or getting the vinyl and t shirt sent to me, but it never happened. So here I am, one year later, STILL with no vinyl record or t shirt. And the website wants me to post a review? Laughable. If I could mark 0 of 5 stars j totally would, but 1 is the lowest I can go. This website is run by crooks who have absolutely no customer service capabilities whatsoever. If you're reading this, I implore you: ***DO NOT BUY FROM THIS WEBSITE***”

Helpful Report

Posted 10 months ago

Hello, You purchased a sweatshirt, hat and LP. You emailed us in December 2022 to let us know you received the sweatshirt and hat but not the LP. You emailed again a few days later asking for us to cancel your order. We let you know the order could not be canceled since it had been shipped already and you requested a refund for the missing LP and the shipping price. We issued a refund for the LP and shipping price in January 2023. You received 2 of the 3 items ordered and received a refund for the other item along with your shipping price. Thank you.

Posted 10 months ago

“I made a relatively large purchase at the end of September, $233 worth of merch from Descendents. There was a notification on the website that due to a warehouse move it may take 4-6 weeks to get my shipment. Come mid-November I still hadn’t received anything. I reached out to customer service, who was very kind and helpful, and they offered to have a partial order shipped to me, which I accepted. Now, when I go to my account, the entire order is missing. I can only see items I ordered from 2013 and 2015. I’d really like to get the rest of the items from my order. One was a Christmas gift, which I believe I purchased in plenty of time to have by then, but it still hasn’t arrived. Unfortunately this hasn’t been a great experience. I understand a large move can be difficult, but I’ve also been more than patient.”

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Posted 10 months ago

“material could be better and way less rough. super cute design though”

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Posted 10 months ago

“The quality of the items is excellent. I'm giving 4 stars because the communication with kings road merch left something to be desired. Over 2 weeks passed between the time I'd placed my order and the time it shipped and I was met largely with silence when I reached out to inquire. Eventually everything arrived and I'm very happy.”

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Posted 10 months ago

Hello, we're very happy to hear you love the items you received. Apologies for the short delay, things just get a bit backed up this time of year. We're shipping everything out as quickly as possible and looks like your email was responded to within a few days. Glad to see everything arrived already. Thank you for your order!

Posted 10 months ago

“Bought a Lucifer shirt. It’s swell!!”

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Posted 11 months ago

“Terrific showing of my favorite band!”

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Posted 11 months ago

“Well I waited several weeks and it never came so I cancelled the order”

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Posted 11 months ago

Hello, apologies for the delay with your last order. It was placed in the middle of a massive warehouse move which caused delays as we continue to get set up at our new spot. It looks like you were issued a refund as soon as you requested it though. Again, apologies for the delay and we can promise you your next order will ship much quicker. Thank you!

Posted 11 months ago

“Always happy with Kings Road my orders arrive on time and are packaged well.”

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Posted 11 months ago

“Great items that arrived in a reasonable time frame. Thank you!”

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Posted 11 months ago

“No complaints. Everything arrived when they said it would. Would gladly buy from them again.”

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Posted 11 months ago

Kings Road Merch is rated 4.1 based on 1,632 reviews