Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.11

4.1 Rating 1,647 Reviews

75 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

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Kings Road Merch 5 star review on 5th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 records, only received 1. Took 3 attempts and over a week before anyone responded to my claim. Been a week since that response and I am still waiting for the missing item or any information on when I might get it.”

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Posted 2 years ago

“It's the very best cd I have heard I hope hollywood undead comes out with a part 2 to the newest cd”

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Posted 2 years ago

“Love the records ordered, but took months to come. Other than that, I am happy”

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Posted 2 years ago

“My pre order got here very quickly after the release date. Packaged safely in a proper vinyl mailer.”

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Posted 2 years ago

“Excellent Metch”

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Posted 2 years ago

“Shirt was backed ordered but Kings Road Merch stayed in contact with us by email with updates when it was going to be sent. Very professional and we got our shirt and are very happy.”

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Posted 2 years ago

“Both LPs are warped beyond playability. Return policy states they don’t accept music that has been opened, but how can you see a warped record in a sealed package? Reached out to customer service to ask if I really wasted 40 bucks on unplayable records. Customer service said they were sending replacements, but nothing has arrived. Looks like i wasted 40 bucks.”

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Posted 2 years ago

Hello, we reshipped your order a few weeks back but based on the tracking it looks like USPS might have lost that package. We'll ship out another replacement, you should have that soon. Thank you!

Posted 2 years ago

“Mostly a great experience! I have had a couple of issues with preordering items and having no idea when they would come and no communication ahead of time.”

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Posted 2 years ago

“Ordered Cannibal Corpse butchered at birth mesh shorts. Arrived super fast only problem after one wash the print is peeling up.”

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Posted 2 years ago

Hello, Sorry to hear about this. Please reach out to support@kingsroadmerch.com with your order number and we'll see about getting you a replacement. Thank you!

Posted 2 years ago

“Always quick to reply with answers should there be any problem. I've ordered well over 10 records from you guys and your managed stores and I know seeing you in there means I can trust the shop.”

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Posted 2 years ago

Glad to hear it, thank you for the kind words! Cheers!

Posted 2 years ago

“I've ordered twice from KRM. The first order came in with little trouble, if I remember correctly. The second order was an awful experience. The pressing plant had delays, which I understand, but considering the date kept getting set multiple times over, and when missed, no one received any email update to let them know that is unacceptable. The only way I knew what was going on was to constantly message customer service on the date it was supposed to ship and got scant responses with very little info. To add insult to injury, it was already known before that date that the pressing had been pushed back time after time, and still no communication to customers. I truly hope the experience getting the White Trash preorder isn't the same, or I may never buy another record through KRM again. I'm also really keeping my fingers crossed on this one, because I love so many bands that you sell for. Please please please come through on this one.”

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Posted 2 years ago

Hello, We're sorry to hear about your frustrations with delays. However they are completely out of our hands. We send emails to customers to inform of major delays on releases, but we do apologize if you did not receive one. Thanks for your patience, understanding and continued support. Cheers, KRM

Posted 2 years ago

“Always great!”

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Posted 2 years ago

Thanks for the support!

Posted 2 years ago

“socks, they say “Deny Nothing” on them. I have size 14 feet so they didn’t really fit but I didn’t really intend to wear them. Because; they’re holocaust awareness socks. Why would I wear them? It’s not a funny issue or conversation piece. They are socks tho so I’m kinda confused. Anyways they’re on a shelf next to my crystal (glass) ball. If anybody ever asks about them I’ll say “yeah, those are my holocaust awareness socks” I was gonna wear them though. They look cool”

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Posted 2 years ago

We're glad you like the socks! Thanks for the support!

Posted 2 years ago

“Awesome merch for an awesome band from an awesome company”

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Posted 2 years ago

Thanks for ordering! We appreciate the support.

Posted 2 years ago

“I’ve had a poor experience to he honest. Both of the albums I have pre-ordered from you have come with digital downloads that would not work. The only option available to do anything about it or to contact kings road merch is writing to your “support”, and after doing that several times, I still have yet to receive a response or any help or a working digital download code. Also, I know there were troubles with pressing vinyl this year as well but it took almost a year for me to get the second album I ordered. Probably will avoid ordering from you guys in the future even though both of my favorite bands use you as their primary merch supplier.”

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Posted 2 years ago

“Ordered a black Refused shirt via the web. Received a grey Refused shirt in the package I received. Created a case through Kingsroad support portal and even updated the case about a week after I created it. Never heard back from anyone. Would not recommend to others.”

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Posted 2 years ago

Hello, our apologies on this one. It slipped through the cracks on our end but we'll get this taken care of for you today. We'll get the correct shirt shipped out to you and throw in one for free for the inconvenience. Again, apologies for this but we'll get this all shipped out to you today. Our customer service will be reaching out to you today with a tracking number for your replacement order. Thank you!

Posted 2 years ago

“You did a great job at ripping me off!! I made 2 separate orders back in February or march. I emailed you about it you said it would come in may it is now July and I haven’t received anything. No merchandise no emails saying it shipped or got delivered. Nothing!! WTF! Really horrible customer service. Can I get my money back?!”

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Posted 2 years ago

Hello, it looks like your first order shipped but was lost in transit. I didn't see any emails in our system from you about this but we'll get this shipped out again to you right away. The other order seems to have had some issues and our customer service will be emailing you shortly to sort that out with you. Apologies for any inconvenience here, we'll get this and we'll get everything sorted out with your orders right away. Thank you!

Posted 2 years ago

“Got that double cassette of early ACxDC and it rips. Case was a bit cracked in transport, but it was minor. All around great experience.”

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Posted 2 years ago

“Always quality at kings road.”

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Posted 2 years ago

“Everything is awesome. Please Bring back stickers.. epitaph and fat are the only 2 record companies that don't send a boat load of stickers like Sbam, flail, pirate press all send stickers with purchase. Makes buyers happy!!!”

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Posted 2 years ago

Kings Road Merch is rated 4.1 based on 1,647 reviews