Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.10

4.1 Rating 1,632 Reviews

74 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 26th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a black Refused shirt via the web. Received a grey Refused shirt in the package I received. Created a case through Kingsroad support portal and even updated the case about a week after I created it. Never heard back from anyone. Would not recommend to others.”

Helpful Report

Posted 2 years ago

Hello, our apologies on this one. It slipped through the cracks on our end but we'll get this taken care of for you today. We'll get the correct shirt shipped out to you and throw in one for free for the inconvenience. Again, apologies for this but we'll get this all shipped out to you today. Our customer service will be reaching out to you today with a tracking number for your replacement order. Thank you!

Posted 2 years ago

“You did a great job at ripping me off!! I made 2 separate orders back in February or march. I emailed you about it you said it would come in may it is now July and I haven’t received anything. No merchandise no emails saying it shipped or got delivered. Nothing!! WTF! Really horrible customer service. Can I get my money back?!”

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Posted 2 years ago

Hello, it looks like your first order shipped but was lost in transit. I didn't see any emails in our system from you about this but we'll get this shipped out again to you right away. The other order seems to have had some issues and our customer service will be emailing you shortly to sort that out with you. Apologies for any inconvenience here, we'll get this and we'll get everything sorted out with your orders right away. Thank you!

Posted 2 years ago

“Got that double cassette of early ACxDC and it rips. Case was a bit cracked in transport, but it was minor. All around great experience.”

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Posted 2 years ago

“Always quality at kings road.”

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Posted 2 years ago

“Everything is awesome. Please Bring back stickers.. epitaph and fat are the only 2 record companies that don't send a boat load of stickers like Sbam, flail, pirate press all send stickers with purchase. Makes buyers happy!!!”

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Posted 2 years ago

“Kings Road merch is always high quality. I’ve never had an issue with a design or item and always look forward to purchasing from them.”

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Posted 2 years ago

“Repeat customer because of really, really great service. Great communication, everything is always smartly packed and quickly dispatched. Highly recommended.”

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Posted 2 years ago

“Easy to use and all my items arrived safely and quickly. Thank You”

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Posted 2 years ago

“Had a Horrible experience trying to get my Descendents zip up hoodie... the first one was lost in the mail? & it took over a month to get my money back as it was sold out. When it finally was back in stock I asked if there was ANYTHING you could do as far as a discount after all the BS I was put thru, & Kings Road would NOT give any sort of discount, etc. NOT A GOOD EXPERIENCE!”

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Posted 2 years ago

“They're a little pricier than buying from the labels directly (Fat, SBAM, etc.) but the records always arrive quickly and are never damaged because they're packed well. I'd rather spend a little extra than receive damaged goods.”

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Posted 2 years ago

“Material is very soft. Graphics are amazing!”

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Posted 2 years ago

“Great condition”

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Posted 2 years ago

“Such a great t shirt that my 14 year old daughter has already stolen it from me. At least she has good taste. (She gets that from me. Luckily her good looks come from her Mom).”

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Posted 2 years ago

“Hello, All 4 albums had lenticular design on the jacket covers. None of them were protected, all have scratches. Very disappointed.”

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Posted 2 years ago

“They suck!! Never got my product and it took them over a month to get a response and money back”

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Posted 2 years ago

“I was so excited to make an order for items, but when I received my order, everything was incorrect. Wrong t-shirts, wrong sizes....so disappointed! Sent an email to request assistance and never heard back, that was 6 months ago.....would appreciate any assistance to get the items I ordered.”

Helpful Report

Posted 2 years ago

Hello, I checked on your order and noticed the only email we have from you came in today. The first email you sent us went to noreply@kingsroadmerch.com so we never received that. Our customer service team will be reaching out to you today and we'll get your order reshipped with the correct items. Apologies for any inconvenience. Thank you.

Posted 2 years ago

“Okay so you sold me a record......big fawking deal LOL!”

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Posted 2 years ago

“Delivered to my address in a good amount of time.”

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Posted 2 years ago

“Placed my order 1 month ago and I’m still waiting for delivery. Shipping from the west coast of the US to western Canada should not take this long for any reason, and the shipping fee is nearly $20? I despise the fact that one of my favorite bands partners with you for its North American store and avoid ordering from this store unless absolutely necessary.”

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Posted 2 years ago

Hello, after checking on your order it looks like your order shipped a few days after it was placed and has just been in transit for the last few weeks. Unfortunately, we can't control how long USPS takes with a package once they pick it up from us but it looks like it should be delivered to you soon. Thank you!

Posted 2 years ago

“I would have ordered more stuff but the website doesn't work some times.”

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Posted 2 years ago

Kings Road Merch is rated 4.1 based on 1,632 reviews