Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.11

4.1 Rating 1,647 Reviews

75 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

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Kings Road Merch 5 star review on 5th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was delivered to the wrong address. Never received my order”

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Posted 2 years ago

Hello, the tracking shows it was delivered to you and we don't have any emails from you letting us know you didn't receive this order. It looks like we still have some copies in stock though so we'll re-ship this order to you. If this happens in the future, just email us at support@kingsroadmerch.com and we'll take care of the problem. Thank you.

Posted 2 years ago

“I have had nothing but fantastic service along with quality items. My merch always comes intact and promptly. Vinyl LPS always come in a sturdy mailer. This company knows what they are doing. I'll continue to buy here and tell others about my experiences.”

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Posted 2 years ago

Thank you, we love to hear this.

Posted 2 years ago

“Kings Road Merch has amazing stuff. My. One complaint is that I cannot order across different bands in one unique order. I am in Canada and the shopping is brutal. If I could order everything I want in one order, I would buy more”

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Posted 2 years ago

“Took forever, customer service wasn't very helpful. Got what I ordered though, eventually.”

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Posted 2 years ago

Hello, after looking at your order, everything seems fine on our end and I'm not seeing any emails from you checking on it with our customer service. It looks like your order was placed on 8/6 which was a Saturday and it shipped out early the following week. The tracking shows it was delivered 3 days after it shipped. We appreciate your order and if there's anything we can help you with, please let us know. Thank you!

Posted 2 years ago

“I loved the item I received from Kings Road Merch. It came to my house in one piece and in a timely manner. I would purchase from again.”

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Posted 2 years ago

“Great service, great merch.”

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Posted 2 years ago

“I will never order from this company again. I received the wrong size on one of the shirts I ordered, & my card was compromised after using it to place that order. Upon attempting to contact customer service, I received no response. Nothing... Luckily, I was able to get the fraudulent charges reversed but lesson learned. *Do not recommend*”

Helpful Report

Posted 2 years ago

Hello, your card was not compromised from using it in any of our stores. Our site is encrypted, all of our payment processing is encrypted and we don't store your card info in our system. No one on our side can see your credit card info once you've used it to make a purchase with us. We received an email from you saying that your order was late but when we looked up your order status it showed it had already delivered. Your order shipped a few days after it was placed and then delivered a few more days after it shipped. There was no mention of anything you received being the wrong size in your email. If you did receive an incorrect size, please let us know and we'll be happy to fix this for you. Thank you for your order.

Posted 2 years ago

“To be blatantly honest, I’ll probably never order from you again. I bought a patch basically out of frustration due to the lack of quality Rancid patches on the market. For one 3x1 inch patch it was like $12… The shipping was way to much for a nothing sized patch that could have gone in the mail with a few stamps.. And the communication of the order was frustrating. I felt like the order was in limbo. And I was being very patient, because I know not everyone is Amazon. My wife ordered Bad Religion stuff for my birthday a 3 weeks in advance and had the same experience. So yeah, I probably won’t be buying from you again, well in less I get insanely frustrated with a product search and have the coin to over pay for the product.”

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Posted 2 years ago

“Smooth Transaction , Fast Shipping and Great merchandise .... Thanks again !!”

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Posted 2 years ago

“These guys are in over their heads. Orders generally take as long to arrive as with bootleg preorders from amateur printers. The Butchered at Birth vinyl took a year past the original date to arrive 😂 Nah, I’m done with em.”

Helpful Report

Posted 2 years ago

Hello, yes the Cannibal Corpse vinyl reissues took infinitely longer to get in than anyone imagined. Unfortunately, we were not the company pressing those and had nothing to do with the delay on that vinyl. We placed the order for copies of these records to be sold in the band's store and were told we'd have them by a certain date which obviously did not happen. We sent out multiple emails to customers to keep them up to date whenever we got new info about when we expected to have them in stock. We were at the mercy of the pressing plant on these and just had to wait until they made them. Not really sure what could have possibly taken the plant that long to press 3 records but we're just happy we finally received them all and were able to fill everyone's order. Apologies for the delay and thank you for your order.

Posted 2 years ago

“Très bon suivi”

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Posted 2 years ago

“I love my shirt! I wear it all the time and it still looks new; it still looks vibrant and the shape is still the same. It's very comfortable too. Thank you!”

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Posted 2 years ago

“I don’t usually write reviews on anything. But I’ve taken time out of my day at 2:47 in the morning to commend this company for an order that I purchase almost 9 months ago. True quality, thanks Nathan ☺️”

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Posted 2 years ago

“Good merch and good service”

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Posted 2 years ago

“You stole money from me !!!!! You only shipped the black socks and never shipped the green socks!!!! I have trying to get an update and no one is responding!!! This will be all over social media !!!!! Update please !!!! Matt”

Helpful Report

Posted 2 years ago

Hello - unfortunately, the socks were out of stock. I checked on your email and it looks like it's been responded to with a couple options to fix this situation. Please email us back when you have a moment and we'll get that taken care of for you. Thank you for your order!

Posted 2 years ago

“Shipping is outrageously expensive.”

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Posted 2 years ago

Hello, the shipping on your order for one LP was $5.15 to ship it from Los Angeles across the country. This is pretty standard, if not less than a lot of other places. Thank you for your order!

Posted 2 years ago

“Absolutely love my hoodies”

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Posted 2 years ago

“Sloooooooooow to ship.”

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Posted 2 years ago

Hello, thank you for your order. Unfortunately, vinyl pressing times have been unreliable and there have been a lot of delays which caused this order to take longer to ship out from our warehouse than usual. As soon as we had everything in stock we shipped your order right away. Thank you!

Posted 2 years ago

“Almost no customer service when I inquired about my delivery time and its took me a month after the regular release to get a pre-ordered album”

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Posted 2 years ago

Hello, it looks like we got one email from you that was responded to. The vinyl you ordered had a long pre-order but it looks like your order shipped out when it was supposed to based on the release date of that LP. Thank you for your order!

Posted 2 years ago

“Very fast and no problems with shipping. Thank you”

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Posted 2 years ago

Kings Road Merch is rated 4.1 based on 1,647 reviews