Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.10

4.1 Rating 1,632 Reviews

74 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 26th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jacket quality was great but upon receiving the packages, I reached out about exchanging exchanging and never heard back.”

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Posted 1 year ago

Hello, we responded to you request about 5 minutes after you originally emailed us. We've sent a follow up email just now with instructions on how to go about a return or exchange. Thank you!

Posted 1 year ago

“The T-shirts fit perfect! Love the thrill of mystery items. Will definitely buy again. Dropkick 4 life!!!!”

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Posted 1 year ago

“You can’t beat it for the value!”

Kings Road Merch 5 star review on 21st September 2023

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Posted 1 year ago

“Fast shipping and quality merchandise!”

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Posted 1 year ago

“Received a defective record. Sent a request for a replacement. No response. Left a review, as requested. Was told a replacement would be sent, and I would be contacted. No response. Here is another review of my order. Maybe I’ll receive a response.”

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Posted 1 year ago

Hello, apologies for the delay. We're in the middle of moving warehouse and these records were in transit and waiting to be received at our new warehouse. Looks like we have them now and we'll get this shipped out to you ASAP. Thank you!

Posted 1 year ago

“Great quality and will definitely buy from KRM again!”

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Posted 1 year ago

“Love the Bad Religion products!! I’m hoping maybe you’ll bring back the Bad Religion shirt Oppose Tyranny!!!”

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Posted 1 year ago

“Easy transaction, timely (from a preorder) and well packaged shipping”

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Posted 1 year ago

“Got my Signed Circle Jerks Skankin dude poster so RAD!!! Definitely a must-have great memories from the show and from shows when I was younger!!! Thanks, Kings of the Road.”

Kings Road Merch 5 star review on 31st August 2023

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Posted 1 year ago

“Beautiful transaction all around!”

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Posted 1 year ago

“Kings Road Merch always does a great job. Everything from the website to dealing with customer service has been a great experience. The majority of my orders arrived before the expected delivery date. When I needed customer service the response was fast, efficient and friendly.”

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Posted 1 year ago

“placed an order and it got delayed several times, after I while I couldnt access my account to see the status, sent an email and never heard back. disputed the charge with my bank already, not buyin from you again”

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Posted 1 year ago

Hello, apologies for the delay with your order. Your email was responded to weeks ago with a tracking number for your order. Not sure if you missed that email or not but you should have your order now. If there's anything else we can help you with, please let us know. Thank you.

Posted 1 year ago

“Orders are always top quality and arrive very promptly. A good experience every time”

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Posted 1 year ago

“Love this site! My son-in-law can't wait for the band gear I get him for his birthday and Christmas every year!”

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Posted 1 year ago

“Received on time and as promised.”

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Posted 1 year ago

“Here's the thing...my girlfriend and I love the show and have bought merch a few times now. Idk why but every time I try to buy her a surprise gift (Bday, Christmas,etc...) There's always something going on with your warehouse and to follow adds a delay to my order. Again, love the show, the merch is quality, but I wish I the next time I order some merch... it'll get to me in a timely manner with no delays.”

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Posted 1 year ago

Hello, apologies for any delays you've experienced with your orders in the past. We are always working to get all the items we carry in stock as quickly as possible. Sometimes there are manufacturer delays when items are being produced. When this happens we always email the customers to inform them of the delay so they know what's going on with their order. We're glad you love the show and we appreciate your business. If you ever have any questions about your order feel free to email us at support@kingsroadmerch.com and we'll be happy to give you an update. Thank you.

Posted 1 year ago

“Order placed the very same day the item was made available. Order status had it as having been shipped, but no tracking information available. Followed up several weeks later, opened a case number, waited more, only to be told almost a month later that the item is no longer available. A refund was offered, I responded that's what I'd like to do, and haven't received confirmation on that yet, nor a timeframe of when I should receive the refund. Now, the website says that items are back-ordered with a 3-4 weeks delay, effectively making a new order for other items, impossible to do. Some "new warehouse" excuse, which is exactly what another horrible company pulled when they couldn't fulfill their orders. It's all a shame, since previous orders were handled perfectly. Looking forward to my refund.”

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Posted 1 year ago

Hello, apologies for the issues with your order but we do have the item in stock. I've just emailed you some additional details about your order and it will be shipping out shortly. Thank you!

Posted 1 year ago

“Love my bucket hat,good quality. And light material.”