Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.10

4.1 Rating 1,632 Reviews

74 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 26th August 2024

Anonymous

Anonymous // 01/01/2019

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“Had received a kind of confusing email from an artist, reached out to KRM and got clarification and a digital download very promptly! great customer service”

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Posted 2 years ago

“Great shirts and apparel, shipping prices very expensive.”

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Posted 2 years ago

Thanks for the positive-ish review. It's fair to note that rates were for a 5lb package going from LA to the east coast and it comes directly from the shipping services. We also refunded the shipping because we had a stock discrepancy, so you got the shirt refund and all of the shipping back for the inconvenience. We do occasional free shipping promotions, but we aren't Amazon. Gotta pay those shipping costs AND royalties to the artists, too!

Posted 2 years ago

“I was pumped for a review in my email, despite no indication of what it is that I ordered or when. Only a retailer with no idea of what on earth they are doing would do this. One star.”

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Posted 2 years ago

“Stoked to fer me new Rancid T’s!”

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Posted 2 years ago

“Punk-o-rama cassette 2022. Cool looking shell, but audio quality is not good. Low output on left channel. I'm guessing current cassette manufacturing has some challenges. Hopefully, some improvements are in work for future cassette reissues.”

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Posted 2 years ago

“Order was delivered to the wrong address. Never received my order”

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Posted 2 years ago

Hello, the tracking shows it was delivered to you and we don't have any emails from you letting us know you didn't receive this order. It looks like we still have some copies in stock though so we'll re-ship this order to you. If this happens in the future, just email us at support@kingsroadmerch.com and we'll take care of the problem. Thank you.

Posted 2 years ago

“I have had nothing but fantastic service along with quality items. My merch always comes intact and promptly. Vinyl LPS always come in a sturdy mailer. This company knows what they are doing. I'll continue to buy here and tell others about my experiences.”

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Posted 2 years ago

Thank you, we love to hear this.

Posted 2 years ago

“Kings Road Merch has amazing stuff. My. One complaint is that I cannot order across different bands in one unique order. I am in Canada and the shopping is brutal. If I could order everything I want in one order, I would buy more”

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Posted 2 years ago

“Took forever, customer service wasn't very helpful. Got what I ordered though, eventually.”

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Posted 2 years ago

Hello, after looking at your order, everything seems fine on our end and I'm not seeing any emails from you checking on it with our customer service. It looks like your order was placed on 8/6 which was a Saturday and it shipped out early the following week. The tracking shows it was delivered 3 days after it shipped. We appreciate your order and if there's anything we can help you with, please let us know. Thank you!

Posted 2 years ago

“I loved the item I received from Kings Road Merch. It came to my house in one piece and in a timely manner. I would purchase from again.”

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Posted 2 years ago

“Great service, great merch.”

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Posted 2 years ago

“I will never order from this company again. I received the wrong size on one of the shirts I ordered, & my card was compromised after using it to place that order. Upon attempting to contact customer service, I received no response. Nothing... Luckily, I was able to get the fraudulent charges reversed but lesson learned. *Do not recommend*”

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Posted 2 years ago

Hello, your card was not compromised from using it in any of our stores. Our site is encrypted, all of our payment processing is encrypted and we don't store your card info in our system. No one on our side can see your credit card info once you've used it to make a purchase with us. We received an email from you saying that your order was late but when we looked up your order status it showed it had already delivered. Your order shipped a few days after it was placed and then delivered a few more days after it shipped. There was no mention of anything you received being the wrong size in your email. If you did receive an incorrect size, please let us know and we'll be happy to fix this for you. Thank you for your order.

Posted 2 years ago

“To be blatantly honest, I’ll probably never order from you again. I bought a patch basically out of frustration due to the lack of quality Rancid patches on the market. For one 3x1 inch patch it was like $12… The shipping was way to much for a nothing sized patch that could have gone in the mail with a few stamps.. And the communication of the order was frustrating. I felt like the order was in limbo. And I was being very patient, because I know not everyone is Amazon. My wife ordered Bad Religion stuff for my birthday a 3 weeks in advance and had the same experience. So yeah, I probably won’t be buying from you again, well in less I get insanely frustrated with a product search and have the coin to over pay for the product.”

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Posted 2 years ago

“Smooth Transaction , Fast Shipping and Great merchandise .... Thanks again !!”

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Posted 2 years ago

“These guys are in over their heads. Orders generally take as long to arrive as with bootleg preorders from amateur printers. The Butchered at Birth vinyl took a year past the original date to arrive 😂 Nah, I’m done with em.”

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Posted 2 years ago

Hello, yes the Cannibal Corpse vinyl reissues took infinitely longer to get in than anyone imagined. Unfortunately, we were not the company pressing those and had nothing to do with the delay on that vinyl. We placed the order for copies of these records to be sold in the band's store and were told we'd have them by a certain date which obviously did not happen. We sent out multiple emails to customers to keep them up to date whenever we got new info about when we expected to have them in stock. We were at the mercy of the pressing plant on these and just had to wait until they made them. Not really sure what could have possibly taken the plant that long to press 3 records but we're just happy we finally received them all and were able to fill everyone's order. Apologies for the delay and thank you for your order.

Posted 2 years ago

“Très bon suivi”

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Posted 2 years ago

“I love my shirt! I wear it all the time and it still looks new; it still looks vibrant and the shape is still the same. It's very comfortable too. Thank you!”

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Posted 2 years ago

“I don’t usually write reviews on anything. But I’ve taken time out of my day at 2:47 in the morning to commend this company for an order that I purchase almost 9 months ago. True quality, thanks Nathan ☺️”

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Posted 2 years ago

“Good merch and good service”

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Posted 2 years ago

“You stole money from me !!!!! You only shipped the black socks and never shipped the green socks!!!! I have trying to get an update and no one is responding!!! This will be all over social media !!!!! Update please !!!! Matt”

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Posted 2 years ago

Hello - unfortunately, the socks were out of stock. I checked on your email and it looks like it's been responded to with a couple options to fix this situation. Please email us back when you have a moment and we'll get that taken care of for you. Thank you for your order!

Posted 2 years ago

Kings Road Merch is rated 4.1 based on 1,632 reviews