Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.10

4.1 Rating 1,632 Reviews

74 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 26th August 2024

Anonymous

Anonymous // 01/01/2019

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“Great Stuff.”

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Posted 1 year ago

“i ordered a package five months ago and it still has not come in. i reached out multiple times and never received a response. i don't think i will be purchasing from this company again, i'd rather buy something second hand than deal with their terrible customer service.”

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Posted 1 year ago

Hello, this order shipped out on 1/4/23 and the tracking shows it was delivered on 1/7/23. The last email we have from you in our system is from a different order back in 2020. If you did not receive this order, please email us at support@kingsroadmerch.com and we'll be happy to help fix this situation but everything on our end shows it was delivered to you when it should have months ago. Thank you.

Posted 1 year ago

“Shipping costs are ridiculous. Kings Road is usually my last stop if I'm making a purchase.”

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Posted 1 year ago

Hello, the shipping costs are simply based on the weight of the item and the shipping method chosen by the customer. It looks like your order was charged $5.75 for media mail shipping on a LP which is what it should be. Thank you for your order.

Posted 1 year ago

“Everything is awesome. These folks are amazing too if something does get mixed up on your order they’re absolutely wonderful about resolving it. I really love to shop here.”

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Posted 1 year ago

“Always doing a great job. Very happy with my past purchases/orders”

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Posted 1 year ago

“Love the designs on this hoodie and this T-shirt. The sleeves on the jacket, though, are a little narrow. That makes it slightly uncomfortable. I do like how long it is. It comes down past my waist. The T-shirt is great.”

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Posted 1 year ago

“I've bought from Kings Road several times and every time it went smoothly. Great communications and packed well.”

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Posted 1 year ago

“Nice album. Was glad to receive it and came promptly and in good condition”

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Posted 1 year ago

“I think that putting on your website that worldwide shipping is available is kind of misleading, I know that you can't ensure what happened on the process but I feel like I had been scammed. Today, I still don't have the item and nobody knows anything about it. I really wanted the hoodie from one of my favorite bands and thats why I don't hesitate when I saw the item on your store. That was the first time that I try to buy something online and due to the poor experience I think it will be the last time.”

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Posted 1 year ago

Hello, We do ship to many countries around the world and it looks like your order was shipped out within a week of the order being placed and we provided tracking once it shipped. It looks like the tracking updates stopped once arriving in your country. If you still do not have this order please reach out to our customer service at support@kingsroadmerch.com and we'll be happy to help you out here. Thank you. -KRM

Posted 1 year ago

“I always look forward to and enjoy whatever I order from Kings road merchandise. L7 forever!!”

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Posted 1 year ago

“I Recently bought a Dropkick Murphy’s shirt. On sale. Has tour dates on the back. It said nothing about the shirt having tour dates on it. Lame. Also bought some Bad Religion Sweatpants in another order. Cheap and way too big. Your shipping is the absolute worst. In all of the internet. Prices jacked up. Tracking numbers that don’t work.”

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Posted 1 year ago

Hello, Apologies if you received something different than what was featured in the store. If you're unhappy with any of the items you purchase from us just let us know and we're always willing to accept a return for a refund or exchange. Just email us at support@kingsroadmerch.com and we'll be happy to help. If you have an example of a tracking number that didn't work we'd love to see that so we can look into why that didn't work for you and make sure that is corrected going forward. We appreciate your business and look forward to hearing back to you if you need help with any of your recent orders. Thank you.

Posted 1 year ago

“Very fast! to JAPAN”

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Posted 1 year ago

“High quality prints”

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Posted 1 year ago

“Pre-order was cancelled due to supply shortage.”

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Posted 1 year ago

Hello, apologies for that. Our inventory was slightly off on that one LP so we issued a refund for that item and shipped you the other one we had in stock. Thank you!

Posted 1 year ago

“I hesitated for just a second, as the Weakerthans hoodie was a bit pricey, but it arrived quickly (actually much faster than expected), seems to be very good quality and is very comfortable. I love the look of it as well. All in all, a great product that I would buy again for sure.”

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Posted 1 year ago

“Hoping for some heavier Bad Religion and Interrupters hoodies.”

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Posted 1 year ago

“Kings Road does great work on purchasing and delivery. My only qualm is when I preorder an album, I don't get the digital files sent to me on release, I usually have to email separately to get them.”

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Posted 1 year ago

Hello, not every album we sell comes with a digital download. If it does, it will be noted in the description of the item in the store. The Dropkick Murphys album you pre-ordered does not come with a download. Thank you for your order, we appreciate your business.

Posted 1 year ago

“I've usually been pretty happy with everything that I've ordered, but the new hoodie that I received started to fall apart after wearing it for less than a day. The front pocket became almost completely detached at the top and I had to sew it back together. I completely understand normal wear and tear, but this was within the first day of wearing it.”

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Posted 1 year ago

Hello, we're very sorry to hear this. This is the first issue we've heard of with this hoodie. Please reach out to our customer service about the issue and send them a photo of the damage and we'll take care of this for you. You can reach them at support@kingsroadmerch.com. Thank you!

Posted 1 year ago

“Once again, an easy experience with Kings Road. Greats deals, selection and and quick delivery.”

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Posted 1 year ago

“Great merch at a fair price. Able to answer my questions quickly and the shipping was right on time as well.”

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Posted 1 year ago

Kings Road Merch is rated 4.1 based on 1,632 reviews