Kings Road Merch Reviews

4.1 Rating 1,632 Reviews

74 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 26th August 2024

Anonymous

Anonymous // 01/01/2019

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“I wasn’t thrilled that the record I ordered was pretty loosely packed in there. It was nearly completely out of the sleeve when I opened it. There didn’t appear to be any scratches but some shrink wrap and more packing material would go a long way.”

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Posted 3 years ago

“The CD was shipped very quick. The digital download is a great thing to make it so you can enjoy the album quicker.”

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Posted 3 years ago

“the phisical order was fine but the digital download that came to it has been a disaster. - first, the download links that came with the order didn't work and they made me waste 2 attempts of the 3 available for each item I've ordered; - then I spent more than 2 weeks contacting the customer service to receive some working links that I used for my 3rd and last attempt; - in conclusion, if I'll lose the files I've downloaded I will not be able to download them again. sorry but it wasn't a great experience”

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Posted 3 years ago

“great company!”

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Posted 3 years ago

“Love kings road they keep me updated on my favorite bands merchandise. Couldn’t ask for more”

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Posted 3 years ago

“The last time I ordered from them they only had one of two items, let me know weeks later they changed my order to one item and would send it (changing my shipping cost to make it not worth it) and then when I replied (that same day) they informed me they’d already sent the one item somehow and I could return it when it got to me (minus my shipping charges). Dealing with their customer service is not worth the time so I always check if you can find items elsewhere first. I did get this order without a problem so congratulations?, kingsroad.”

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Posted 3 years ago

“Takes too long to get the item and the tracking number had problems. I love what you guys offer but it’s always an uncertainty if I’m going to get my package. Once upon a time I did an order to Peru it was a lot of time to get it and there was no tracking number and no response from the contact email. I think that now you guys have better process but that’s what I think of the company because of past occasions.. thank you”

Helpful Report

Posted 3 years ago

Hello, we actually shipped out your order 3 days before the release date of that album. Unfortunately, we can't control how long USPS takes to deliver the package. I see you chose media mail shipping which is the slowest method, we do offer other shipping options if you'd like the carrier to deliver the package quicker next time. Thank you for your order!

Posted 3 years ago

“If smaller labels can get releases to my door step on the correct day (unless delayed) why is is always an issue w kings road? Your EU branch works well and customers seem to get albums on release days.”

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Posted 3 years ago

“I'll start out by saying the recent item I received is really nice and of great quality (Frank Iero Yeti Mug). There were delays, and that's fine because I know there were issues with quality and whatnot with the first batch. The reason for my rating though is because I had to reach out via email to check to find this information out myself instead of it being communicated to me. I have friends as well who preordered this mug and they all seemed to get an offer via email with a discount code to use in the store when KingsRoad Merch found out there would be a delay. I received no such offer myself though.”

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Posted 3 years ago

Hello, we're happy to hear you're enjoying the Frank Iero Yeti Mug you ordered. That item took much longer to be manufactured than anticipated but we did send out 3 emails to update customers on the progress until we could ship them out to everyone. You were sent all 3 emails including the one that had a discount included. We've just sent you another email with your discount code to make sure you have that. If there's anything else we can help you with please let us know. Thank you for your order!

Posted 3 years ago

“Cant fault the gang at Kings Road one bit ... Top selection ... Top Product ... Top turn around!!! LOVIN IT!!!”

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Posted 3 years ago

“Slow service . No notifications on a pushback date . Rude customer service . It’s not that hard to send a email when a item is being pushed back due to production many understand that but to not makes the company look bad !”

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Posted 3 years ago

Hello, thank you for your order. We actually sent out an email to customers who had ordered this item to let them know there was a delay with the materials used and that we'd ship them out as soon as they arrived. I've checked our system and see a few emails from you where you acknowledge receiving the email about the delay, all emails seem to have been responded to and no one was ever rude in any of them. If there's anything else we can help you with, please let us know. Thank you!

Posted 3 years ago

“Merch is fine. Packages ALWAYS arrive 2-3 days later than expected.”

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Posted 3 years ago

Hello, we're happy to hear the record arrived safely. We actually shipped the record you ordered 3 days before the release date of the album. We do offer faster shipping options than media mail if you'd like to try that in the future. Thank you!

Posted 3 years ago

“Spectacular article, just what I expected, loved Behemoth ryukles \m/”

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Posted 3 years ago

Great! Thanks so much for ordering from us!

Posted 3 years ago

“Most of my orders have been fine. Shipping is a bit expensive. There was trouble with a shirt I ordered (defective) and they were quick to email back and let us pick another one.”

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Posted 3 years ago

“Vinyl came in quality packaging and undamaged.”

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Posted 3 years ago

Awesome, glad to hear it. Thanks for placing an order with us!

Posted 3 years ago

“Pre-ordered the Bouncing Souls - Summer Vacation anniversary vinyl. Shipment came in an orderly time as well as secure packaging! Kings Road Merch always does a great job!”

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Posted 3 years ago

“I always get my product within a decent time once it ships. Never had a problem with this company. 👍”

Kings Road Merch 5 star review on 3rd August 2021

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Posted 3 years ago

“Everything got here on time and in great shape.”

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Posted 3 years ago

“Everything's cool with items in order. Actually you used to ship to Russian Federation and it was fine, but i had to order you stuff via 3rd party company that ships to Russia last time, cause i couldn't do it from your store. It was a really big dissapointment cause it cost twice the delivery. Hope you guys will work with Russia again in the future cause i really like your stuff and your bands. Thanks.”

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Posted 3 years ago

“Great product.great selection, fast delivery.”

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Posted 3 years ago

Kings Road Merch is rated 4.1 based on 1,632 reviews