Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.10

4.1 Rating 1,632 Reviews

74 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 26th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order from Kings Road pretty often and I am always satisfied with their service and merch. When my pre-order was delayed (these things happen, no biggie) they sent me a message explaining the situation and I got it soon enough. I shop at a lot of online merch stores and KRM is always one of the first 2 or 3 I check for new items. I highly recommend them!”

Helpful Report

Posted 2 years ago

“The items are great, and I’m sure the bands have something to do w that. Especially loving the new Descendents products.I’ve been ordering over ten years, never once been offered a promo code;shipping prices are ridiculously high, especially for the weight of tshirts, and figures. I’m not on a rural route, I’m in Madison wi, a decent hub. My recent order placed 4/30, today is 5/24, still hasn’t arrived. I feel like supporting my artists, but feel ripped off by shipping costs, and wait times.”

Helpful Report

Posted 2 years ago

Hello, shipping prices have been going up across all carriers. We pull our prices directly from the carrier and they're based on product weight and shipping method chosen. Your recent order hasn't shipped yet due to an item being on pre-order. The mugs have been delayed by the manufacturer. We emailed all customers about this delay on 5/6 to alert everyone. As soon as those arrive, we'll ship your order out. We also send out info on promos we're running in various stores pretty often, including the Descendents store, to our customer lists - you can sign up for any band's list at this link: https://kingsroadmerch.com/artists/ Sometimes we send out promo codes and sometimes we just alert customers of a promotion that is running in a store that is automatically applied at checkout. Thank you for your purchase and the mugs should be shipping out soon.

Posted 2 years ago

“I don't know if you have choice in the matter, but my The Locust "Safety 2nd, Body Last" vinyl was shipped inside the sleeve. This caused seam splits on all three sides and the inner protective sleeve was also messed up. The corners were fine, so it wasn't a handling issue.”

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Posted 2 years ago

“It's understandable that shipping can be late but my record was nearly 6 months late due to problems with receiving the record color. Everyone of my friends received the vinyl long ago. I also had a problem with my Lar Frederiksen vinyl color being canceled and received a grey one instead. I'd likely not ever use this as a site to pre order vinyl records again.”

Helpful Report

Posted 2 years ago

Hello, the Thrice record that you pre-ordered took much longer for the pressing plant to manufacture than anyone expected. There were repeated pressing delays that were completely out of our hands on that on that specific variant. Vinyl pressing times have been very unpredictable but as soon as we received those records we shipped them right out to all the customers who ordered them. The Lars Frederiksen records we were meant to receive never arrived and we were sent a different variant instead. We emailed all customers to alert them of this before we shipped those out and told everyone we'd be shipping out a different color variant and gave everyone the option to get a refund instead of the record if they'd like. These situations are both very rare and we're sorry your orders were caught up in those issues. If there's anything else we can help you out with please feel free to reach out. Thank you.

Posted 2 years ago

“Thanks for supporting indie musicians. Our order status was communicated well and everything arrived as ordered and well packed.”

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Posted 2 years ago

“Easy check out, great quality products, and fast shipping! 10/10!”

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Posted 2 years ago

“This is the worst merch company ever! I ordered two things from dropkick murphys. Got one but not the other. Was told I will resend you the missing item. Never got the missing item but got some bogus items. Then messaged them back. Then come to find out the item is out of stock a month and a half after I ordered it. Will never use again to order dkm merch which is sad because my husband really loves the murphys”

Helpful Report

Posted 2 years ago

Hello, unfortunately, we did not have the patch you ordered or any other patches in stock that we could send you so we sent you the sticker you ordered and refunded you for the patch. Since we did not catch the out of stock patch right away and it took a little longer than usual to issue the refund for that item we also sent you some other items in a second shipment completely free. We're sorry we didn't have the patch in stock, if we had any we'd have been more than happy to send you one. Thank you.

Posted 2 years ago

“Merchandise was great, never had any issues there. For the most part, shipping has been prompt. Shipping costs, however are very unreasonable. For one order i have placed i just ordered a few patches. shipping the patches cost more than the price of the patches themselves. Outrageous. There is nothing special about the shipping specifications. I feel like this is some graft going on. It would also be good to know how much, if any, of the price gets back to the bands.”

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Posted 2 years ago

“Cool company with great merch! Ordered the sickAF FIATVF tie-dye halloween shirt and got sent the wrong color, but it's all good because this is now my favorite shirt lmao the person packing the order probably was psychic and knew I'd wear this color more hahaha 10/10 will buy from Kings Road again”

Helpful Report

Posted 2 years ago

“I ordered a vinyl and while it arrived seemingly unscathed and placed in a typical record mailer but not best kind of thicker record mailer... it arrived with split edges on the sleeve and inner sleeve on multiple sides... suggesting it wasn't handled very well but as I stated the package seemed fine on the outside so it makes you wonder if it were shipped that way from the beginning or mishandled by underpaid worker... yet I have to wonder if a better record mailer would have prevented this and rather than say anything or complain and be petty i took a chance and bought a second one hoping it would come in immaculate condition.. which surprisingly it did.... but because of their no refunds or exchanges on cosmetically damaged vinyl albums I just looked at it as an opportunity to have one mint and one to abuse... but yeah I'm not really happy having to deal with kings road to buy albums from one of my favorite record labels... I think they could upgrade their vinyl packaging... but as an avid online shopper I understand why they have that policy... and I wouldn't have said anything at all including this review... except I was sent an email to give feed back so here it is...”

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Posted 2 years ago

“The Rancid shirts color ran when washed… the color damaged my other clothes”

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Posted 2 years ago

“No fue muy buena la experiencia en la compra en su tienda, puesto que de dos productos que compré solo llegó uno”

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Posted 2 years ago

Hello, we're sorry you were missing an item from your order. We reshipped that item to you a while back but it looks like that package was lost in transit. We're going to ship the item out again and include another item for free. Apologies for the delay with this but your order will be shipped out to you today. Thank you.

Posted 2 years ago

“Tshirt was awesome, shipping took a long time though. When I emailed to ask over it after some time, I didn’t receive a direct response. Instead, I got a shipping notice. Wouldn’t want to order again, just because of that. Nothing wrong with the tshirt I ordered.”

Helpful Report

Posted 2 years ago

Hello, your order took a little longer than usual to ship as it was in the middle of the holiday period but we shipped it out as quickly as possible. It looks like you emailed and were responded to quickly and given a tracking link for your order as your order had already shipped by then. If there's anything else we can help you with please let us know. Thank you for your order, we appreciate your business.

Posted 2 years ago

“Don't bother pre-ordering from KRM. I only received half my order, emailed them, was told it was an oversight on their part and that I'd receive the hoodie shortly. Then was told it sold out after they failed to ship it. They refunded me automatically, but money isn't the issue. Basically, because an error was made by KRM in failing to send me what I ordered in the initial shipment, I'm out of luck.”

Helpful Report

Posted 2 years ago

Hello, apologies for the hoodie issue. We had a small inventory issue with that item. At the time you ordered the hoodie it showed we had a couple left in our system but they did not actually exist. Since there are no current plans to restock this hoodie we issued a refund for that item right away. Thank you.

Posted 2 years ago

“My only expectation is to receive what I have purchased....and I have every time so thank you.”

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Posted 2 years ago

“My order came in swiftly and in good care! Everything is in great conditions.”

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Posted 2 years ago

“My T-shirt was exactly as advertised. Excellent quality! It came when I was told it would be here. I will order again from you. I am very happy with my purchase!”

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Posted 2 years ago

“No it arrived way before I thought it would thank you! My husband loves it”

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Posted 2 years ago

“Ordered cds from this site Always came in perfect condition Often fast too.. all and all good service Always answered emails A+ stuff”

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Posted 2 years ago

“Looks great and fits great. Love it!”

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Posted 2 years ago

Kings Road Merch is rated 4.1 based on 1,632 reviews