Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.10

4.1 Rating 1,632 Reviews

74 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 26th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting for My stuff since 2 months Now.”

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Posted 4 years ago

Hello, it looks like your order was placed on 5/2 and was delivered to you on 5/28, not quite 2 months...not even 1 month. We hope you are enjoying the hoodie though! Thank you for the order.

Posted 4 years ago

“Love the band, love how my new shirts fit!”

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Posted 4 years ago

Great! Thanks so much for ordering. We're glad they're a good fit!

Posted 4 years ago

“The shirts I rec’d were true to size and very soft. We are thrilled with them. I didn’t give 5 stars cause I sent an email thru the “contact us” portion after I placed an order and never heard back. That is a true letdown and reflects poorly on the customer service.”

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Posted 4 years ago

Hello Alejandro, we're very happy to hear that your so thrilled with the items you ordered. It looks like your email to CS was missed and we apologize for that. It's not something that happens often. If there's anything we can help you out with in the future feel free to contact us and we'll be sure to get back to you ASAP. Thank you for your order!

Posted 4 years ago

“Over 2 months and I still don’t have this order”

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Posted 4 years ago

Hello Matt, You ordered items that were on pre-order and once we knew those items wouldn't be arriving in time for the original pre-order date we sent out an email to customers which you were included in. That email stated that items were delayed in getting to our warehouse and as soon as they all arrived we shipped the orders out. Your order shipped on 6/26 but it seems as if the USPS is taking their time with it. We emailed you the tracking number in case you didn't get that yet. The order should be there soon though. Thank you!

Posted 4 years ago

“Great products!”

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Posted 4 years ago

Thanks for ordering!

Posted 4 years ago

“The shirt fit was as expected and the quality was better than expected. Everything was great!”

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Posted 4 years ago

Thanks for ordering! We're so glad you're happy with your shirt. Cheers!

Posted 4 years ago

“Good packaging, very communicative with buyer about covid-19 delays.”

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Posted 4 years ago

Thanks for placing an order with us. We appreciate your patience and your feedback!

Posted 4 years ago

“Took forever. Paid a ton. For a Tshirt and a bandanna. Tshirt shrank in cold water wash”

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Posted 4 years ago

Hello Jason, The shirt you ordered was a pre-order for 5/8 and once we knew we wouldn't have these shirts on time, we sent an email out that you were included on. That email stated that these were delayed in shipping out. We shipped this out as soon as we could but things are just a bit backed up with everything going on. We do appreciate your order though, thank you!

Posted 4 years ago

“I know things are taking a little longer due to the virus, which is totally understandable but I like this company & I want to support it :)”

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Posted 4 years ago

Thanks so much! We appreciate the feedback and the business. Cheers!

Posted 4 years ago

“Ordered my HellYeah face mask back in April and it only left the United States on June 5, as of writing this (June 14) I still haven’t received my order.”

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Posted 4 years ago

Hey Dave, it looks like this face mask has since delivered. Once it leaves our warehouse we have no control over how long it takes the delivery service to make the delivery. We appreciate the order though, thank you!

Posted 4 years ago

“It took a while to arrive but I appreciate you all, and you trying to keep employees healthy. I’m proud to be a customer!”

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Posted 4 years ago

Thanks so much! We really appreciate the support and feedback. Cheers!

Posted 4 years ago

“Order took over a month to ship, still waiting on my other order. No response from the company when asking about order status. Support is useless, unable to help in any way. The order tracking system is also garbage. It showed my order still waiting to be packaged for over a week after I finally got my items.”

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Posted 4 years ago

Hello Brian, Yes, things are a bit backed up and it's taking longer to ship out orders. Your first order looks like it was held up a little longer than it should have due to us waiting on one of the items to arrive that we had reordered and wanted to ship your order complete. The other order you made should be shipping out within the next week or so based on when you placed it. I looked up your account and do not see any emails from you to us about any of your orders. If you tried to contact us it might not have gone through. If you need help with anything feel free to reach out to customer service at support@kingsroadmerch.com. Thank you for the orders!

Posted 4 years ago

“Shipping cost was way too much. Other companies are only $5-$7 for shipping for a shirt,not the nearly $24 i paid thru Kings road merch.”

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Posted 4 years ago

Hello, we hope you're enjoying the items you ordered. Feel free to contact us at support@kingsroadmerch.com if you feel like you've been overcharged. We are happy to help you out. Thank you for the order!

Posted 4 years ago

“Considering they are taking longer to ship in order to keep their employees safe, I thought I got my order fairly fast. I was kept updated on the status of my order along the way.”

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Posted 4 years ago

Thanks for ordering from us. We really appreciate the business and the positive feedback. Cheers!

Posted 4 years ago

“U guys were asum”

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Posted 4 years ago

Thanks for ordering from us!

Posted 4 years ago

“Hi, the 'Fake Names' Cd is really good.Very good sound/recording.Thanx for making it available.”

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Posted 4 years ago

We're so glad you enjoy it! Thanks for ordering from us. We appreciate the feedback!

Posted 4 years ago

“Good product!”

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Posted 4 years ago

Thanks for ordering!

Posted 4 years ago

“Kings Road Merch brought me into Cirith Ungol's realm. I am absolutely grateful. The bass player even thanked me for my purchase. How often does that happen? Incredible!”

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Posted 4 years ago

Awesome! We're so happy that you're satisfied. Thanks for placing an order with us and leaving us the feedback, we really appreciate it!

Posted 4 years ago

“I never received my order at all, not a tracking number, not an email when it is going to be dispatched.. not anything. I have not received my order, Where is it? Please tell me.”

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Posted 4 years ago

Hello, your order was shipped on 5/26 and is still showing in transit to destination but should be arriving soon. We'll send your tracking number over to you separately. Thank you!

Posted 4 years ago

“order arrived today. 5 stars.”

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Posted 4 years ago

Great! Thanks for ordering!

Posted 4 years ago

Kings Road Merch is rated 4.1 based on 1,632 reviews