Kings Road Merch Reviews

Name: Kings Road Merch
Address: Kings Road Merch 1520 Knowles Ave, Los Angeles
Rating: 4.10

4.1 Rating 1,632 Reviews

74 %

of reviewers recommend Kings Road Merch

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 26th August 2024

Anonymous

Anonymous // 01/01/2019

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“The purchase was for my grand daughter and she is very very happy with the shirt.”

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Posted 1 year ago

“Had an issue, resolved right away no problems. Amazing service, thank you!”

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Posted 1 year ago

“My Melvins T arrived super quick, in perfect condition and looks awesome. Thanks guys!”

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Posted 1 year ago

“Happy with the item I received, but I also ordered the Jane Doe Sherpa, which was not shipped (because it somehow sold out AFTER I purchased it). I was charged full price and while I was refunded accordingly, this is the second time that I've ordered the Sherpa and it has been "sold out" despite being available for purchase on the site. Kind of lame; appreciated the refund though”

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Posted 1 year ago

“Book came on time and in great condition. Nice autograph! Big fan! Thanks to all!”

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Posted 1 year ago

“You advertise free shipping with orders over $60 on my last order you charged me $10 for shipping”

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Posted 1 year ago

Hello, your order definitely should have had free media mail shipping. We're issuing a refund on your shipping cost for the order. Apologies for the inconvenience. Thank you for the order.

Posted 1 year ago

“Can’t complain. Record showed up in good shape and on time.”

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Posted 1 year ago

“Terrible customer service from Kings Road Merch. I preordered an album from Kings Road and I received a shipment notification. The shipment was marked as pre-shipment, label created and stayed that way for three weeks. When I reached out to Kings Road via email I received no response. I then reached out via their Facebook Messenger, which elicited a response within 30 minutes asking for the order number. I immediately sent the order number and then received no response for over 24 hours. When I responded asking what was happening, I received a response that customer service was working on the issue. That was a week ago, with no response at all from Kings Road. I will never use this service again. I could have ordered from another company and had the album almost a month ago.”

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Posted 1 year ago

Hello, your order was originally shipped out on 5/6 but it looks like USPS must have lost the package before they ever checked it in. Since it was shipped media mail, it's not uncommon for these packages to take a few weeks to be delivered, sometimes the tracking never updates and then randomly just gets delivered. We had responded to let you know about this and to see if it showed up and once we knew it was lost we issued a replacement order. Before that could be shipped you wanted the order canceled and refunded so we issued a full refund on your order. Apologies for the inconvenience with this order but once a package leaves our warehouse we have no control over how the carrier handles the package. Unfortunately, this one got lost and we were happy to issue a replacement order but since you would rather have a refund we processed that right away once it was requested. Thank you.

Posted 1 year ago

“Nothing like a one wear shirt!! Ore wash and now it’s two sizes smaller !”

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Posted 1 year ago

Hello, we're sorry to hear about this issue. It looks like this shirt came in a mystery goodie bag so I'm not sure exactly which shirt you received. However, this is the first we've heard about this happening with any shirts from this store. If you could email us at support@kingsroadmerch.com with some info about which shirt you received we'd be happy to look into this issue and get you a replacement. Thank you.

Posted 1 year ago

“Wrong size shirt was delivered. Requested 3 mediums. Received 2 mediums and a small. One of the mediums fit like a youth medium. Was only able to use 1 of 3 shirts.”

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Posted 1 year ago

Hello Anthony, Apologies for sending any incorrect items in your order. We've sent you an email to get the details on this issue so we can make sure you get all the correct items that you ordered. Once we know what you need replaced we'll get those sent out to you right away. If you ever have any issues with you order, feel free to reach out to us at kingsroadmerch.com or email customer service directly at support@kingsroadmerch.com and we'll be happy to help get it fixed. Thank you!

Posted 1 year ago

“They have the best merch, but they are so slow. I ordered a descendents item for my wife in February and it's now May, still nothing.”

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Posted 1 year ago

Hello, this item was actually a pre-order as noted in the description for this item in the store. We were told we'd have these in stock already but they've been delayed by the manufacturer. Before we got to the original ship date for this item we sent out an email to all customers who had pre-ordered to alert them of the delay. We expect to have them in stock soon and will be shipping out orders right away once they arrive. Thank you!

Posted 1 year ago

“Kings Road Merch has great quality merchandise and shipping, even international, is pretty quick, which is why I tend to keep coming back (despite the undesirably high international shipping costs to Canada, seeing as there is no Canadian store for any of my favourite artists and I must purchase from the US store). However, customer service definitely requires some improvement, as well as the technological side of things (such as the website). I am unable to log into my account or check any order statuses, because the website insists my account does not exist, however if I try to recreate my account, it tells me an account with that email address already exists. I reached out on the website/through email and received no response, and when I reached out on Facebook, all they did was tell me to login using a different browser--I had already tried 3 different browsers and 2 different devices. When I explained this, I received no response at all, and I still cannot log into my account.”

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Posted 1 year ago

Hello Ryan, We're glad you're enjoying the merch you've ordered. The shipping prices are all based on the weight of the items ordered and the shipping method thats chosen for the order. Thank you for the feedback not being able to log into your account, we'll be looking into this and getting it fixed ASAP. Thank you!

Posted 1 year ago

“Website is good, but something was missing from my order. Tried to contact kings road twice and still have not heard back. It’s been over 2 weeks.”

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Posted 1 year ago

Hello, I've just checked our system and I'm not seeing any messages from you so apologies if we missed something. We've just sent you an email about your order though so we can make sure you get you anything that was missing from your order. Please let us know and we'll get that sorted out for you right away. Thank you!

Posted 1 year ago

“They have some of the best merch!”

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Posted 1 year ago

“Jad Rules!!!!!”

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Posted 1 year ago

“Got exactly what I ordered in good time!”

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Posted 1 year ago

“Honestly in this case no news is good news. Professionally packaged and always early on delivery. Keep it up guys you’re doing great”

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Posted 1 year ago

“Top! All perfect”

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Posted 1 year ago

“The quality of your mercy is amazing! Like literally the best I’ve ever bought. I do wish you carried at least a 3x in your sizes. 2x fits but is a little snug but I still really have no complaints except that!!”

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Posted 1 year ago

“Kings Road Merchandise has quality merchandise at good prices.”

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Posted 1 year ago

Kings Road Merch is rated 4.1 based on 1,632 reviews