“This company is an absolute scam! I purchased a Steam key from them, only to find out it was already redeemed. When I reported the issue, they demanded sensitive information from my Steam account, including screenshots that could compromise my account's security. This is completely unacceptable and feels like an attempt to dodge responsibility rather than resolve the problem.
Why should I risk my account being hacked because they sold me a faulty product? They refused to refund my money or provide a replacement key unless I met their invasive demands. This is outright theft and disrespectful to their customers.
Save yourself the frustration and avoid this company at all costs. Their business practices are shady, and they do not care about their customers.”
“The site is great, everyone selling it'a scam site is the actually scammers that they redeem keys and then they try to get their money back saying the key didn't work”
“All four Corel product keys they sold me were verified by Corel as pirated. The software authorized OK, but Corel wouldn't recognize it as a legitimate installation. When I tried Kinguin's link to report the bad keys it repeatedly told me the service was unavailable and to try again later. An invalid key had to be reported within 48 hours of downloading and I was unable to do so. I contacted via an email link including my Corel correspondence. For over a week Kinguin kept giving me a runaround asking for information I'd already provided.
I would strongly recommend avoiding this company.”
“Site is for selling stolen goods and buying using stolen cards.
Email was hacked and the hacker used it to sign up to kinguin.net and go on a shopping spree, wanna guess why they used this site. Well apparently according to customer service this site is not responsible for anything on this site. if you are a scammer or thief then this site is a haven for you with no consequences. Naturally that means I was not refunded.”
“It’s not a really a bad site it can happen but not really legit. This is the problem your guys having it’s not really legit a you can loose you money and wait in days to get it back why not give refund same time telling you waiting on merchant. The site is messed up. Now I can’t purchase off the the site for some reasons I don’t know about fuckery”
“They messed up my currency and that made the item more expensive than if i bought it from the original store. Customer service didn't do anything to help me. Will not return”
“They send invalid product key and when I ask for a refund they said that I had used it and would not refund even though I showed them screenshots proving I did not use it. Stay away from these guys.”
“It's a gray-market key reseller filled with scammers at best. They even charge buyers a "processing fee", while it's actually a fee to defense these scammers against consumers there. Don't ever risk your money and personal information, if they mean anything to you at all.”
“Company is allowing merchant to post items and images of content suppose to be included (say fallout 4 game of the year edition with each dlc picture/name/price of everything included but then only selling 2 of the 4 products listed with the same name as the normal bundle and will not refund or help in anyway get the products shown in listing)
This is a scam site they allow false advertising, the product images are allowed to be included in the listing even if it's not included in the bundle
The images do not match the product so please beware. No support or refund for products and content that don't match listing. Don't find out the hard way just don't waste ur money on this site. Spend the extra .30 to go somewhere else
They issue no refunds”
“Do not buy from kinguin at all. I made 2 purchases and they went well so I trusted them and on my third time buying from them they have sold something that was out of stock and so when I’ve asked for a refund they have issued store credit instead of putting the money back in my fking account and after messaging them they have said they will refund me money and it will take up to five days. When I’ve gone and checked my damn account, they’ve made 2 fvcking transactions amounting up to $150 and when I’ve messaged them again they tell me there is no evidence of there having been 2 transactions and to show screenshots of the transactions. Ive then taken screenshots of my bank statement and they’ve then messaged the exact same ‘send screenshots of transaction’ message they sent the first time! This website is a scam so don’t trust giving them your bank details, they still have not issued a refund.”
“I made a purchase from Kinguin (MSFS20202) December 21, 2023, and since the beginning it did not work. After several exchanged mails without any resolution I requested a refund, once I'm entitled to it, according to UE online commerce legislation. Unfortunately till today (one week passed) my issue was not resolved, they keep stalling me new instructions not working and do not provide me with the refund. So I've paid for nothing and my money is not refunded. Along the process I've supplied several screenshots explaining the issue, but unfortunately I believe I'm dealing with a merchant that ignores the rights of the consumer and therefore I can only strongly advise against buying from Kinguin.
I received the answer from Kuinguin, trough a person called Weronika, telling me that the product was used and they do not refund me. I can assure anybody and that will be easy proved that is false, trough the monitoring of any download I could have done from Microsoft Store. Any forensic analysis will prove that I was not able to do any download at all and the provided key was not valid since the beginning. I strongly advise for the possibility of being plundered of your money when buying from this company.”
“This is a joke, I think these reviews must be fake. I bought what I thought was a key,turned out it was a steam account assured it was perfectly okay to use. Same day my computer is hacked,my facebook,my emails, getting sent screen shots of my desktop screen with my actual passwords. This is not an exaggeration. I always thought people use the word "hacked" way too much and "hacked" just meant they forgot their password or some human error. What trouble I had to regain access to my 15 year old facebook account, my work email x 2, my personal email, all to save about 10 Euros. My actual steam account with maybe 5-600 Euro worth of games I never regained access to it. The only thing that I did was purchase Farthest Frontier from kinguin. Then my desktop is hacked from Hong Kong. Never once have they accepted 1 ounce of responsibility, offered a refund,instead I was insulted twice and then they blocked my account and still to this day after changing every password after the serious stress I had to go through to prove I was actually me, my boss was certainly not happy with me. This has been going on since August last year and just now I got an email saying someone accessed my kinguin account that I have asked them a million times to shut because I cant access it to do it myself. This company is a joke and I have decided I will not rest until I get confirmation that the account is gone. Please if you value your safety use a different service! also here its asking about was it difficult to get a refund! I didnt get one. also they did not reply to my problem,well saying that its not their fault could be considered a reply.”
“I tried buying Minecraft from Kinguin. Unfortunately I didn't read information that I will be buying account credentials rather than real key to a game, but I bought such key from other site like that and I didn't think twice. Account credentials came with a credentials to the bind email. Account credentials of minecraft's account(not bind email account)didn't work, so I checked bind email and I could see that someoe changed the alais and password to the minecraft account. I created a ticket, provided SS and information where is the issue. Seller and the customer support say that I had to change the account credentials although the date that the credentials where changed is before the day I bought the game. Purchase date is visible on the ticket.”
“I checked these reviews before I decided to buy a key code for a game from Kinguin. I was hesitant because of these reviews, which I do believe are valid, but likely represent a very small percentage of the buyers. I also thought most who would seek out this site, would be dissatisfied customers, not happy buyers.
There was several options to buy my game code from different sellers through Kinguin. For a few cents more I picked the one with the highest customer rating, rather than the cheapest option that had a few percentage lower customer rating. The thought was it would minimize my risk of something bad happening.
I made the purchase, the key code worked, & I installed the game on my console. The whole process was smooth & quick.”
