Kitbag Reviews

“ IF ONLY ZERO STARS COULD BE AWARDED - THIS COMPANY WOULD HAVE ALMOST ZERO! DO NOT THINK IT WON'T HAPPEN TO YOU - NO MATTER WHAT, YOU WILL DEFINITELY BE DISAPPOINTED! Basically, I'm now going to be having to chase a refund! What a complete farce. ”

“ Honestly the worst company I have ever dealt with, if I could give them a zero I would. They got my order wrong, how do you put the wrong number on the back of a jersey? Literally could not speak to an actual person, only automated replies. I asked for a refund which too forever. NEVER AGAIN ”

“ ABSOLUTELY USELESS. DO NOT ORDER ANYTHING. BOUGHT T SHIRT ON THE 22 OF NOV. AFTER 2 EMAILS IT WILL BE DELAYED, GOT IN TOUCH WITH THEM (18TH 0F 12) AND THEY MAKE EXCUSES. THEY DO NOT KNOW WHEN IT WILL BE DELIVERED. ASKED FOR REFUND AND THEY KICKED ME OUT OF THE CHAT. RIDICULOUS. ”

“ Placed an order. It never showed. The tracking number provided indicates that risky mail never even received the item from Kitbag. Now waiting on a refund. If they don’t have the items, why are they shown on their website? ”

“ Avoid this company at all costs.I recently ordered 4 shirts, 4weeks later I was still waiting no explanations other than problems at the warehouse. They gave me a £27 goodwill gesture but on cancelling the order because I could not wait any longer the so called good will gesture became part of the refund. This company used to be quite good having ordered previously without problem.No longer who ever is in charge needs replacing. ”

“ Kitbag didn't even try to explain to me, but just told me "we had a problem on your order" by email and refund it. ”

“ The penny finally dropped and they realised I DID NOT have the items and agreed a refund or replacement. ”

“ Please respond to my many emails to arrange a complete refund. ”

“ I placed orders and after a long wait and received some items but not others. I am out of pocket and am trying to get some refund through paypal dispute resolution. The customer care tel number is a joke and just goes through to some message service declining to take messages or enquiries. I doubt I will ever get my stuff or refund and am very unhappy with this dodgey outfit! I placed my order 3 months ago! ”

“ My experience has been terrible with Kitbag. I have been waiting since January 2nd 2023for my order to arrive. I want a refund now but can’t get a hold of anyone WORST COMPANY EVER DONT USE THEM!!! ”