Kiwi.com Reviews

“ Requested a refund after plans change in date needed to be moved. ”

“ When flight was cancelled due to technical problem they do not refund. ”

“ Absolutely the worst experience it took me four months to get my refund back ”

“ Please do not book through this agency. They are a scam! You will pay for a ticket, but during your trip, you will be surprise that you have no bookings at all. If you request a refund, they will inform you that they are unable to do so and will tell you to contact the airline directly, even you made the bookings with them. They will scam you, so don't book with Kiwi.com ”

“ The airline generously agreed to provide a full refund, yet Kiwi decided to charge us 30€ per person. ”

“ Think twice before buying tickets through this service. They sold me a luggage option, but I still had to pay for the same piece of luggage at two different airports. They refuse to refund my money and falsely claim that their internal investigation shows I added a second piece of luggage at both airports. Be cautious with Kiwi.com and carefully consider whether you want to use their service ”

“ when I spoke to them, they said we can't cancel or refund your flights and they asked me to contact the airline themselves. ”

“ Not so with KIWI who say they are merely a handling company and will not refund any money even when a flight is cancelled. ”

“ I have been waiting for months for a refund that has supposedly been in process since December. ”

“ I’m so relieved I finally got my money back through aixaLtd! My refund was stuck on pending for over a month, but after persistent follow-ups, I’m glad it was resolved successfully. ”