Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,370 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was scammed over €59,000 by someone I met online on a fake investment project. I started searching for help legally to recover my money and I came across a lot of Testimonies about Sharon Recovery Experts. I contacted them providing the necessary information's and it took the experts about 48hours to locate and help recover my stolen funds. I am so relieved and the best part was, the scammer was located and arrested by local authorities in his region. I hope this help as many out there who are victims and have lost to these fake online investment scammers. I strongly recommend their professional services for assistance with swift and efficient recovery. They can be reached through the below. S H A R O N R E C O V E R I N G E X P E R T S @ gm ail . co m”

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Posted 4 months ago

“Kiwi sold us travel hack tickets without warning me. Meaning they sold us a round trip from Chicago to Fort Lauderdale and a round trip from Fort Lauderdale to Barranquilla. So if we are late to Fort Lauderdale from Barranquilla we A. Have missed our flight to Chicago and B. We will be forced to buy another plane flight, just to get to Chicago from Fort Lauderdale. Also my information was not transferred to Spirit Airlines so I had no other choice but to wait in line to receive my boarding tickets. I’m very upset about using Kiwi.com. I won’t ever do business with a third party again”

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Posted 10 months ago

“The company is not always legally authorised to sell flights on behalf of airlines. I booked Ryanair though Kiwi, thinking I was getting a great deal. The reality was I had a worried ½ an hour on the Ryanair website, re- registering the flight details because Kiwi hadn't used my email address to book the flight, and also a different booking reference. Took a while to skim through the Kiwi site to find the correct info, but had I not checked straight away, I would have potentially had to pay additional fees to Ryanair. My advice, if something looks too good to be true, it probably is. Book direct or with a more reputable cost cutting company.”

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Posted 1 year ago

“When you try to book the tickets, they are putting pressure on you to purchase your checked-in baggage for the inflated price. They state, you have to do it right now and this way save 20% compared to what you gonna pay at the airport counter. And it's a big LIE, because in reality you gonna pay Kiwi x2 more than if you would do it during your check-in process. So they wanted me to pay $121+ for up to 15 kg suitcase, but their greed eventually ruined the deal, as I found this fee suspiciously high. Long story short - I was charged $40 (33% of their demanded price!) for the max 23 kg suitcase simply by purchasing the same flight directly from the company. Bye-bye, scammers! Nice try, though.”

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Posted 3 years ago

“I used kiwi.com to book my recent trip, I made it to my destination and back but I'll probably never use kiwi.com again. The only reason I booked my ticket on kiwi.com is for the lower price but that came at a huge cost i.e. inconvenience, stress during travel and also more actual cost in terms of dollars. I'd consider kiwi.com if and only if my itinerary does not include any stopovers OR if the entire trip is booked on a single airline OR if it is booked as single ticket even with multiple airlines. Details.... 1. Usually airline tickets are booked based on one main airline(a single ticket). i.e. that airline is responsible for arranging alternatives if a delay or cancellation occurs for some reason. kiwi.com on the other hand books tickets separately i.e airline handling one leg of your travel is not aware of your next leg. if for some reason your flight in the first leg gets delayed and you don't make it to the flight in next leg, the airline is not going to help you in anyway because as far the second airline is concerned your trip is originating in the middle they do not know and are not concerned that you trip started somewhere else and either airline will be responsible for missing your connection. kiwi.com can help if you signed up for some kind of protection which comes at extra cost 2. Being separate tickets and different airlines your baggage is not checked-in to your final destination. so you have to pickup your baggage and re-checkin with the next airline. this in itself does not sound too bad but consider leaving secure side of the airport going to baggage carousel, pick up your bags go to the airline counter and recheck-in your baggage and get new boarding passes and again pass through security. 3. Being separate airlines the connections are not always in the same terminal or terminals that are internally connected. You might have to collect your baggage and leave the airport, arrange travel to the terminal of the other airline.... 4. The previous point made it very difficult for me during COVID times. My PCR test which was done within the acceptable time(72 hrs for my country of destination at the time of my journey) at the start of my journey became unacceptable because the next airline treats as if your journey is beginning there. So I ended up having to leave airport find a place where I could get another COVID test and pay the airline for rescheduling the ticket for my next leg. All in all kiwi.com is not fraud they do book the tickets and they are cheap at first, but by the time you add all the protections which come at a cost, the tickets are not cheap anymore and at that point I'd rather deal with airline for any issues than with kiwi.com's customer service. Don't book on kiwi.com for the price when you add the necessary protections the price goes up and goes up significantly.”

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Posted 3 years ago

“It’s sounds very obvious but make sure you double check you baggage allowance details directly with the airline before you book the flights as my confirmation stated that I had carry on allowance for both legs of my connecting flights but I was ever so bluntly advised at the Spirit boarding gate that they don’t know of such allowance in my name and I needed to pay $65 pronto!”

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Posted 4 years ago

Kiwi.com is rated 1.1 based on 1,370 reviews