“I placed an order with KnittingCo before Christmas and received my package on their last day of operations for the holiday period. Unfortunately, one of the items—a ChiaoGoo red lace cable—was defective, with one end completely missing, making it unusable.
I immediately emailed KnittingCo requesting a refund or replacement, understanding I would need to wait until after the holidays for a response. However, a week after they resumed operations, I still hadn’t heard back, so I sent a follow-up email. It has now been 3 months since they reopened, and I have received no reply to either email.
This lack of communication and resolution is extremely disappointing. I will not shop with KnittingCo again and cannot recommend them to others.
**update 27/02/25
It has now been three months since the product was originally shipped, and I only received a reply on Google (no personal contact) after reaching out to the parent brand for assistance. I appreciate that a refund has been issued, but as of now, I have not yet received it. I will update this review once the refund has been successfully processed.
***update 28/02/25
I have now received an email stating that a refund has been issued. However, the refund amount is less than what I paid, and it was processed under the wrong item (though at the same price). While I appreciate finally receiving a generic response, I remain disappointed by the lack of clear communication and the fact that I had to escalate the issue to the parent brand to get any resolution.
Buyer beware: If you have an issue with your order, be prepared for delayed responses and potential difficulties in getting a full refund. I only received a reply after escalating the matter to the parent brand.”
“Exceptional customer service! I ordered stitch markers and knitting needles. My order arrived however it was incomplete (missing packets of stitch markers). I emailed them and they responded promptly. I got the rest of my order express posted for free. Highly recommend and will buy again.”
“Ordered and received a addi express mini.VERY dissatisfied with it as it is FAULTY. Lots of promises to contact my in regards to me returning it for a replacement machine. So far no reply from them what so ever. Looking into taking this matter further, as they do not answer emails and no customer service at all. Do not buy from these people”
“I'm always very happy with the quick arrival of my orders from Knittingco.
Despite the website being a little clunky & awkward to navigate, the speed between ordering and arrival makes up for it. Prices are reasonable.”
“I purchased a Tulip crochet hook for cheaper than in the shops, communication was great from Knitting Co and I was advised when the hook was dispatched. I received the hook rather quickly.
Thank you Knitting Co for great service, definitely will purchase from you again.”
“Ordered some knitting needles in December for a Christmas present. It is almost March and they still have no arrived. Never received a tracking number, so cant even contact a carrier. No word from customer service either. Do not order from this company.”
“My first yarn order took six weeks to be delivered to me. I stupidly recommended knittingco to someone else. The order was placed in December and still hasnt arrived. I wasn’t going to leave a review but on reflection this needs to serve as a warning. When placing an order with KnittingCo insist that the order is posted through Australia Post and not their courier service. Also, when KnittingCo was contacted they said that they no longer had stock of the yarn. They sent a substitute that was totally inadequate”
“Extremley bad communication. Questions repeatedly asked and never answered. Decided to avoid buying there. If you can't be bothered with a question then I don't trust that you will complete my order in any great hurry. Avoid.”
“Such a great company to deal with! Order came super fast and was exactly what I wanted. Will definately buy more from this site. and they are here in Melbourne Australia!!!”
“Sad to say communication is terrible regarding a package returned due to my having covid and never sent back to me as promised or even refunded and terrible communication. Very disappointed. Will not be recommending this store sadly”
