“I received my first order from Knix today. Two of the items did not fit right. One item did fit right. However, I wanted to do return the items that didn’t work for me and send them back to the company so I can get my money back. Instead of getting store credit.”
“Avoid this company at all costs for the refusal to address significant sizing issues, lack of returned phone calls, inability to respond to emails, and having an ineffective live chat - all equating to zero customer service. Promised was a response within 16 days. ( !!! ) My shipment was five days late beyond the promised date. Zero explanation or apology. The sizing chart(s) is magnanimously misleading, meaning a HORRIBLE fit. Trust me, you don't want to see a picture of how bad the fit was. No matter that the underwear was on sale, still very expensive. A return option was not offered, contradicting what is posted on their website - NO one is 'there to help you'.
* I'm elated to have an extremely understanding credit card company.”
“I posted a one star based on the experience I had with my online order. I wanted to make an update that since then, Knix has reached out and resolved my issue. I appreciate them taking care of this. Nice recovery!!”
“I received Poorly sized bras in the size they recommended. Then learned that I cannot return or exchange. I feel duped and this company should do better and stop robbing women of their hard earned money. I will never order from them again and will tell others about their bad practices. Very disappointing.”
“I purchased two bras not realizing that you cannot exchange any bras from a blowout sale for an exchange. Now I am stuck with two bras that I paid $70 for that don’t fit extremely disappointed in your exchange/return policy.”
“I placed an order for some items but didn’t get a confirmation and didn’t see a charge so I placed another order. The items were on holiday sale. Nothing stated final sale.
When received them, the shapes were weird and the fit was strange. I immediately tried to return them only to get a notice saying that they were final sale and couldn’t be returned.
I have two family members waiting to see how the items were because they were anxious to buy some. I will of course tell them NEVER to do so.
Of course there is no number to call.
Very disappointed in both the items and the service. I feel duped.
BEWARE!!! BAD SHAPED ITEMS AND RETURNS ARE NOT ALLOWED.”
“I wear a 36C bra. I received my bra today. I couldn’t even get it over my head. I measured what they sent me and it was a 30 not 36. They gave me an instant refund. It clearly says it’s a large but there is no way it’s a large. They told me to donate it not return it but I know how to sew. I might just add 3 inches to each side. Don’t waste your money! Total waste!”
“The leakproof undies worked well but super pricy. 30 bucks a pair? they are THAT good. Like them but owuld buy anymore. Paid 75 bucks for three pair of panties. Too much.”
“The quality is great and I really wish I could wear these bras. The sizing is way too small and the other reviews say the same thing. I measured myself multiple times, and I never have an issue with sizing for other brands, but the size they recommended me barely fits around my band and I’m overflowing the cups.”
“I ordered a bra and was sized before hand. They just sent any bra they had and any size! It did NOT fit! I couldn't find ANYONE that could wear it! It has NO give whatsoever! They SUCK! And charge a arm and a leg! I don't recommend at ALL! Waste of money!!”
“If u have an allergy to LATEX do not buy these. I had a bad reaction….😳 When I reached out to Knix.com they stated there were many components in their product and they did not confirm latex.
It would be nice if they knew their product better so they could alert customers w this allergy.”
“I knew I bought a sale item, but I thought if I wasn't satisfied I could get store credit. Evidently, I cannot. I ordered 2 bras. I like one. The other is too small on me. Again, I thought I could get store credit.”
“I ordered two bras and measured exactly according to the directions on the website and could not be more furious and disappointed with Knix. When you first go to the website page, you are offered a discount if you sign up for emails. A lot of companies do this. But when something is wrong with your product and you would like to return/exchange items that don’t fit, etc they don’t say “No because you received a discount.” I measured exactly according to the directions on the website and I was a size 8, which according to the website would fit 40-42D. I felt good about that because I am that size for Skims and VS and both of these companies bras in that size fit very comfortably. The Knix brand bras, I could barely hook around my body and after I did, I was bulging out all over. Way too small! There is no customer service number to speak to anyone. Returns are not an option because I got the 10% off for signing up for emails. They sent me a $10 off my next order discount email for my dissatisfaction. Are you kidding me? Why on earth would I buy from Knix again. I felt scammed. Zero customer service. Buyer beware. And a female posted a review that her period underwear did not work and she found out the hard way—that’s so sad and humiliating. I feel so bad for everyone who got scammed by this company.”
“I have officially learned my lesson. Do not buy bras from an online store. I have tried 3 different bras and none of them fit properly. Like other reviews, their sizing is way off and they cut into your armpit no matter the cup size. I unfortunately was foolish enough to purchase from the clearance section and now have $$$ invested in three unwearable bras.”
“It didn't occur to me that I couldn't return a bra, unworn. My bad for not doing my due diligence. I am size 8, I ordered a large pullover bralette. I couldn't even begin to get it over my head it was so small and tight. Customer service doesn't answer. Online appointments are unavailable. Waste of money.”
