“I ordered bras 6 plus months ago and haven't received them or a response to 2 emails requesting the order be checked. You have my money and I have nothing!”
“I bought 7 bras from this company and after two months one fell a part. After calling and emailing the pictures they told me they won’t refund it after almost two months because I washed it I’m warm water and another customer service hang up the phone on me. I use to buy my bra from Victoria secret and kept them for 3 to 4 years. Very very bad customer service and refund policy. I would never shop with them again.☹️”
“Bra size is totally wrong! Worst is I had problems requesting return with credit back on my card! Called and the most annoying robo “person” got me to leave a message and will “contact with 24-48 hrs”!! Are they kidding me! After reviewing the other reviews I will be returning the other pair of bottoms not worn! Customer Service is very questionable which has me question the company itself! Lost a customer.”
“I purchased two pairs of the leakproof panties 2 months. I only hand wash them and hang them to dry. The legs have stretched out so bad! I feel like I’m wearing a thong instead of a brief. Overpriced and poor quality. I do not recommend.”
“I purchased two pairs of leak-proof panties, one a S and one an XS. Turns out that the S fit better, and the store was extremely gracious for a fast return. They are the most comfortable and most trustworthy leak proof panties. I love them! I can't wait to get more. Thank you so much for designing underwear that actually work!!!”
“It is the worst bra I have ever owned. It is comfortable but has no support and the material is so heavy. What a waste of money. I have worn it only for a couple of days but it will be going in the garbage. PLEASE DO NOT BUY THESE BRAS”
“Do not buy this product. It’s expensive and they will not let you return or issue a refund if you are dissatisfied and you will be dissatisfied. I purchased a bra and underwear. The underwear were huge. I could see they would swallow me up and didn’t try them on. The customer service said they do not refund on their products.
The bra on the other was too small and very uncomfortable.”
“They use the Shop app to process payment information and it sucks. When trying to add my credit card information it auto-filled with an old address from my mother-in-law which I do not understand because I have never ordered anything to that address, she has never used my computer and it is in no way connected with my card. I change the billing/shipping address to my actual address and save. It looks good so I confirm the order just to find the confirmation email lists the incorrect address. I guess my changes didn't save? The only way I could find to contact Knix was through email which I did right away but by the time someone saw my email the order was shipped so it couldn't be changed or cancelled. They just told me to contact the shipper who won't do anything because I don't have a commercial account with them. So now I'm out 100 bucks for products I will never see. And to top it all off, the one piece of information that was correct was my email address so I now get spam emails from the Shop app which caused all this mess in the first place.”
“these products are terrible
i wish I had read the reviews before purchasing
i’m telling everyone i know not to fall for it
the material is awful
there is nothing good about these products and i will contacting someone in charge about these commercials for misleading (lies) products
and by the way they are in court being sued for the materials they are using causing cancers and other problems with human contact
how dare you knix!!!
beware ladies
consider this a 0 star review
customer service sucks as well”
“The customer service is fine but the bras and underwear are truly overrated. The underwear does not ever stay put. The crotch of the thongs is too thin and they are too long, causing bunching in the back. They slide up over your hips constantly, so you're annoyed all day. The bras also slide up over your boobs, what fun! Have to be worn cross back or they have weird gaps. Overall, they're really poorly crafted, and overpriced.”
“Finally there is an amazing company that sells the most comfortable bras and celebrates women of all sizes. I see some reviews that claim the bras feel tight, but all of them come with a disclaimer that you have to wear a bra at least a few time for it to adjust / conform to your body shape... and it's true! I couldn't be happier and I buy a new color every month.”
“I wish I would have read the reviews before I ordered! I guess I’ll be out the money for these ridiculously uncomfortable bras! I just got my replacement for the first order that didn’t fit and one bra said it was bigger than the one it replaced but it was even smaller around! The bralette fit around but the hooks scratched my back every time I moved and the cups do not fit right. So disappointed in their “most comfortable bras”! Trying to get through on the phone is impossible! Don’t waste your time!”
“Wish I had read these reviews before purchasing. The colors and prints are wonderful and the idea of leakproof undies for light bladder leaks is brilliant. But the fit is terrible, the material stretches out after a few washes and the panties don’t stay where they should, becoming a major wedgie. I complained about the seams coming apart and the customer service rep claimed they’d never heard of this before.”
“Placed a Black Friday order because an item I wanted was on sale. Ordered some other full priced items to get free shipping. On sale item was oversold and didn’t end up getting it.”
“I could have had a wonderful experience if ANYONE had answered the telephone. I don't understand having a customer service phone number if there isn't enough manpower to monitor the phones. I made 22 phone calls, and left multiple messages to no avail. I had an issue with monies entered into my final checkout page that was not credited to the final purchase amount. I needed to speak to someone to remedy the situation but the only "person" I was able to listen to was the robotic voice that kept saying how "knix would love to help...and how a "knixpert" would be with me shortly. UGH!!”
“The bra clasp hooks are so compressed that they could not be engaged on the loop side of the clasp. It took a trial and error attempt at bending the hooks out so they could fully clip into the loops and then several attempts to compress them so that the not only fit into the loops but they snapped in place so theybwould not just slip out.. any effort to tey the clasp before shipment would have made this defect obvious but no o e bothered to check. Leaving me to be the service engineer on your product. Very very disappointing to have to modify the engineering just to try it on.”
