“My order hadn’t shipped after 9 days. After inquiring via email, I received a shipping notification after 40 minutes. My package arrived the following day, opened it and no bra, just the wash bag. After attempting to contact customer service a few times, got a refund and a discount code for future purchase. Decided to try ordering a different style but the discount code didn’t work. Spent 20 minutes on hold, received another discount code that also didn’t work.”
“Sports Bra: Tried several sizes of band and cup size and could not find a fit. Straps gaped or fell off shoulder, band rode up, with and without band extender, generally uncomfortable.”
“I followed the sizing chart and typically wear a medium, ordered a couple thongs and few of the bikini style underwear. Wanted to invest what I thought was quality. Unfortunately, the underwear was very tight around my thigh and was digging into my side. I ordered the racer back bralette and it was so small my breasts were so squished and didn’t cover them. I’m not very large chested and followed the size chart, but returned everything and didn’t reorder. Refund process was very quick.”
“Vey Duspointed in the bras, they are a heavy material that is not flattering, fairly uncomfortable and do not hold the ladies proper at all. Terrible customer service good luck getting your money back they wouldn't even return my calls or email.”
“I bought the large originally. I loved the thin soft material but part is about it. It kept raveling down. When I contacted the company to complain they told me that I bought the wrong size so I bought a size up. Wore them for the first time today and they kept sliding down. So disappointed. I've heard so much about this company and was completely dissatisfied on both purchases. Would not recommend to buy again if you have any curves whatsoever. Also, what kind of company that mostly sells online has no return policy? Seems kind of sketchy to me”
“I ordered several pairs of Knix underwear for light to moderate bladder leakage. While the majority of the heavy leakage protect my clothes, the smell that comes with it is nothing to be desired. So if you are using Knix for this, plan to carry extra's on you so you don't have to worry about the smell. Great idea but needs more work.”
“I ordered seven pairs of the underwear and really like them, but for some reason they sent me a free bra but didn’t ask for my size. I guess they assumed my size based on the underwear I bought. Unfortunately the bra was far too small. I did wear it for a little while and it stretched out a bit but never fit properly and completely fell apart very quickly. Happy I didn’t spend money on it. Highly recommend the underwear if you have a light/ moderate flow.”
“Terrible! Maybe their bras work for women with small breasts, but these are definitely not for large-busted women! I ordered the correct size through Knix for my 38DDD's, and it was about 3 sizes too small and blended zero support.”
“UNETHICAL BUSINESS PRACTICES and POOR CUSTOMER SERVICE - do not buy anything on Final Sale because they'll send you an unwearable product and not take accountability for it.
Wrinkled cups are a known problem. They put those models on Final Sale to get rid of bad stock, made their money from the sales and unethically won't deliver on helping you out for a BRAND NEW UNWEARABLE item.
Passive aggressive customer service so they need a lot of training to know how to talk to people.
I was a long time customer, but now I'm done with them. It's really sad and unbelievable how awful they are now.”
“I tried a couple of bra styles and settled on Knixy Lace WingWoman Contour Bra. They were purchased when they had a promotional discount so no returns were allowed. BIG mistake on my part, they do not support me and I am incredibly disappointed with the bra. I won't be back!”
“Ordered 2 bras and they were 2 small pushed my boobs together called customer service and was told if a wash them a few times they will start to fit better obviously they didn’t want them back to have to refund or send new ones for me”
“I ordered in April 2022. After 4 weeks never got a email confirming shipment. Attempted to contact via email, as there is no phone number. My email was undeliverable. I contacted my cc to report a fraudulent charge and was refunded.
Don’t waste your time.”
“I ordered 3 pair. I doubled checked the Size Chart and ordered mediums.
They run so small! I've always been a small or medium so the medium should have easily fit but again, they run small. Order up a size!”
“They feel comfortable but that’s it, the pads are very small for the heavy period panties and you constantly feel wet, I would rather use a pad and feel dry then and be more covered. I really wanted these to work but unfortunately they don’t.”
“The best customer service! I ordered 5 robes for my bridesmaids for my wedding, turns out the size was too small for all 5 and they issued a refund ASAP and resent the new sizes as soon as I scanned the return shipping label. So easy and the robes are so comfortable!”
“I would give more stars cause I loved the underwear.
But I also got the overnight reusable pads. I like them but the clasp do not stay clasped together. Thank goodness I wasn't out and about with them on. Cause the come unclasped and wiggle out of your underwear.”
