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Knixwear Reviews

2.8 Rating 1,069 Reviews
A-
Happiness Grade
A-

Customer Service - Good

88.30%
Industry Average
Good customer service. When my product got damaged they sent a new one free of charge. If something doesn’t fit they offer a refund or exchange without having to send the other products back.
posted 1 month ago - Anonymous
Went to Knix at polo park , tired to do a exchange online with no luck as I could not figure out how to do it without just getting a refund , went to store in polo park with a few minor problems solved very quick by Courtney which was greatly appreciated I got it all solved I would highly recommend the store the customer service was great and exceeded my expectations and a left with a ton for Knix items she was extremely patient and helped me find everything what a great experience!
posted 6 months ago - Megan
I was extremely pleased with the service that I received from the sales associate Courtney.
posted 6 months ago - Saskia
The customer service is incredible, online they responded within a couple of hours with a very friendly and helpful email, and they followed up as well with good advice.
posted 11 months ago - Heather Williams
While the service was great, and the guy was good, there is a strange squeaking sound that occurs when I move. It’s because of that sound that I wouldn’t buy again.
posted 1 year ago - Paula
This is my 5th email & called only to be disconnected. These bras are not good quality, not good sizing & NO CUSTOMER SERVICE. I don't know ow how you do business. $55- is alot of 💰 money & you are scammers - this is fraud & now you can deal with my bank.
posted 1 year ago - Diane
Customer service was excellent. The reason for my return was my straps were the straps were too short but beautiful bra.
posted 1 year ago - Barbara Hebert.
Amazing customer service. I purchased 2 Bra's and 1 did not fit right. No hassle for the return. I have purchased 3 in total over the last 2 years and sometimes they just aren't right so very pleased with the customer and the 2 Bra's that fit.
posted 1 year ago - Anonymous
I love KNIX! The company is wonderful. The products are very pretty and comfortable. Your exchange policy goes over and above any company I have ever known. You are number one in my books. You set an excellent example of CUSTOMER SERVICE. ABOVE AND BEYOND
posted 1 year ago - Joanne Wesley
Comfort and confidence, from underwear. Outstanding product. Excellent customer service. Quick delivery. A shining example of what all companies should be. The price seems a little high at first but if you think of the savings from not having to purchase sanitary products and the quality of the underwear that makes it last, you realize that it’s worth it!
posted 1 year ago - Anna