“I am happy to say that after a few 'size' tries that I am one happy lady. Initially I ordered the wrong size, talked to one C.S. gal who recommended a different size, they sent a new bra, no charge and unfortunately it was too small in the band - after another chat with a different C.S. gal I finally received the right size bra and I love it - have ordered 2 more! I have never experienced such great service, such patience when dealing with an on-line product. My only comment would be make the sizing more accessible on your website, it is confusing and difficult to access. But now life goes on, wired bras are no more in my wardrobe and onwards - and yup I brag to all my friends about the bras :)”
“I'm sorry to write a bad review. I purchased 3 pair or leak proof undies. I purchased my regular size M. The website claims "invisible under anything". I was excited to try them on. They were so tight, they made VISIBLE PANTY LINES. I did not like this. I emailed customer service asking for a refund. Later to find out Knix does not offer refunds on unworn undies. Since I had only worn one pair, I thought I'd be able to return the other two. In the first response Customer Service said to wear the underwear, wash them and they will stretch out. They did not address my question.
After writing back for another refund I mentioned the last three companies I've purchased undies from (Victoria's Secret, Madewell and Thirdlove) all have at least a 30 day refund on unworn product. I think Customer service is subpar, although quick to respond. I also think Knix would be wise to review their return policy.
Sorry for such poor policy.”
“Hi I just wanted to say how happy I am for discovering your leakproof underwear. I have Parkinson’s and my symptoms include bladder leaks. I tried disposable pads but ended up with an infection. Then I got an add for the leakproof underwear on Facebook and ordered some. They are fantastic. I feel fresh and confident and no longer wear just black pants. I returned to the site to order 6 more pair so I can freshen up when I get home from work. I will share with my Parkinson’s group. They are a real game changer.
Thank you for giving me my dignity back. ❤️
S”
“Hi I just wanted to say how happy I am for discovering your leakproof underwear. I have Parkinson’s and my symptoms include bladder leaks. I tried disposable pads but ended up with an infection. Then I got an add for the leakproof underwear on Facebook and ordered some. They are fantastic. I feel fresh and confident and no longer wear just black pants. I returned to the site to order 6 more pair so I can freshen up when I get home from work. I will share with my Parkinson’s group. They are a real game changer.
Thank you for giving me my dignity back. ❤️
S”
“Love, love ,love Knixwear! I mistakenly ordered the wrong bra and when I contacted customer service to see if I could exchange it, they replied within minutes! They gave me the very simple instructions for exchange and within minutes my replacement bra was ordered. Best part....instead of having to send the wrong bra back...they ask you to give it to a friend or donate to a women's shelter! Mind blown! Best bra company ever! Worth every penny...delivery took only 3 days....during the Christmas rush!”
“Peekaboo bikini top, claims to have a supportive cup, but they is no support offered with a cup that has no 'bottom' , only the typical slide-in padding. The band does not supply any support at all and is the whimpiest part of this top. Also the front tie is not adjustable as claimed. Thr back clasp is one of those one piece slider bars that, unless sewn in, turns sideways with any tension.”
“Customer service from Knix.ca was terrific. Emails were sent quickly and were easy to understand. I bought four products and wanted to return one (3 of 4 were exactly what I wanted). The return/refund process was smoother than I have ever experienced related to an online purchase.”
“I absolutely love my Knix products! The service I received when I called in was unmatched by any other company I have spoken to. I purchased the new Wing Woman bra and it was slightly to big. I was promptly confirmed in a new size by the agent and sent a replacement to try. It fits perfectly! They also suggested I pass along the to big bra to a local women's shelter. Great service and great policy plus they are Canadian!”
“Purchased a pair of underwear that was both uncomfortable and way too big - I wear a medium from every other brand and store, but the medium from Knix was about 2 inches wider! In terms of the period-proof aspect, they're just as uncomfortable as wearing a heavy pad, and too loose to be leak-proof. As many others have mentioned, there is a no-return and no-refund policy, which is frustrating for such an expensive item.
I left a 2-star review on the site, with a photo attached displaying the Knix garment next to a standard medium for size comparison. The site never published my review! In fact, I scrolled through and there are only 4 and 5 star reviews on the site. Dishonest!”
“Bought the catalyst. The "molded cups" give you cone boobs and the straps are so far apart they slide off you shoulders. On to of that they WON'T LET ME RETURN IT even though it's been less than a month since purchase because I bought it on Black Friday. Don't waste your money on an online bra you can't try on and can't return.”
“The leakproof underwear boast they can “absorb up to two tampons worth of liquid” which is absolutely absurd. They couldn’t even handle a teaspoon of blood. I thought I would be able to wear these instead of a pantyliner but they couldn’t even handle the smallest amount of leakage. I believe the advertising is 100% misleading and I am very upset I spend 100 dollars on a 4 pairs of basically everyday underwear.”
“The sports bra is super comfy and I love it. The Evolution tank was not for me, but Knix really knocked it out of the park with their customer service. They don't do international returns, but instead refunded my money and asked me to donate the tank to a friend or local womens' shelter. Love it!”
“The Catalyst bra has transformed my running life...LOVE IT. Comfy, supportive and for the first time in my life I can run wearing only one bra. Their Customer Service is the best I have ever come across. Now I have purchased bras for my mother and sister in England and they love them too.”
“Probably the most poorly designed thing I’ve purchased ($170aud) in a long time.
Would love to get through a workout without the bra strap sliding out, leaving me without support. Happened during a gym class, happened just now during my run.”
“I absolutely love my Knix products! I started with the Padded V-Neck Evo and recently bought the Tank top. I was introduced to Knix by a friend who gave me her bra after trying for a few weeks and exchanging for a new one.”
“I recently bought 2 pairs of the leak proof underwear and they do not work ( I might add I also wore them with a tampon ). Very disappointed with these overpriced underwear that don't work! Very misleading advertising.
DON'T BUY!”
“Leakproof underware
Loved at first but after two washings crotch is discolored as if it was bleached
Wrote to customer care & they said this is normal! Looks bad...no more.”
“Buyer Beware. I purchased two bras. The first was the Evolution bra. I completed the measurement process and the fit was just fine. The material interesting, similar to lycra. There is a metal ring on the strap that hits just above the breast. I wish that it was just a seam as it rubs against my skin causing irritation. The second bra purchased was the Catalyst Sports bra. The fit was horrible and nowhere near accurate. I purchased the same size as the Evolution bra which fit fine. With the sports bra, I couldn't even connect the clasps and it was so tight that my skin bulged over the top. I looked at the return policy that was included with the shipping. It stated that there is a 30 day wash and wear guarantee. Under exchange and return there was no date listed. I should have looked at the website. the 30 day applies to returns and exchanges. I called to return and this was declined because I was past the 30 days. I then asked for an exchange and was denied. No consideration or discussion was acceptable. I was given a flat no and asked to refer to return policy online. I've never had such poor customer service ever. The company is based out of Canada but products are manufactured in Asia. Sizing appears to be inconsistent and consistent with with Asian sizing. So very frustrated!! Will not recommend to anyone.”
“The bra was being sold as an AMAZING bra. The size charts were a bit confusing. However, I tried my best with the proper measuring tools. The bra was a little snug but wearable. It is comfortable. However, the thick straps (although comfortable) were way too close to the neck so the only possible shirts I could wear it with is a collared shirt. My t-shirts with small neck holes can even be worn with it. Very limited. Moving the straps away to make it good for -shirts would be helpful.”
