Knots.ph Reviews

Name: Knots.ph
Address: 8405, Mayapis, 8405, Mayapis, Makati
Rating: 4.84

4.8 Rating 1,588 Reviews

96 %

of reviewers recommend Knots.ph

4.8

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Knots.ph:

Knots flowers and more answers to all your floral needs! We handpicked the freshest and most exquisite flowers at the most affordable prices! We provide gorgeous flower bouquets and flower arrangements, suitable for any occasions like Valentine's Day, Mother's Day, Birthdays, Anniversaries, and Weddings.

Visit Website

Phone:

9156025045

Email:

sales@knots.ph

Location:

8405, Mayapis,
8405, Mayapis
Makati
1203

Write Your review

Tell us how Knots.ph made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Knots.ph 5 star review on 13th December 2024

Pam Bunye

Knots.ph 5 star review on 2nd December 2024

Cara Bernardo

Knots.ph 5 star review on 30th November 2024

Anonymous

Knots.ph 5 star review on 22nd November 2024

Anonymous

Knots.ph 5 star review on 4th November 2024

Henry Aguilar

326

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 stars! It was my first time ordering from Knots PH, the flowers are fresh and the arrangement, beautiful! The service team was responsive and helpful and the overall customer experience was smooth and hassle-free. I'll definitely order again.”

Helpful Report

Posted 1 year ago

“Absolutely horrible customer service! Will never ever be coming back here even if it’s the last flower shop in the world. 1.) I checked my order out to two addresses and it only got sent to one. So ako pa mamomroblema to fix YOUR mistake. 2.) I emailed clarifications and I never received a response 3.) Hannah told me that order confirmation was sent to my email and NOTHING was ever sent to check details Awful awful awful!!! Negative stars if I could. It was a mistake to try out this florist — no one else has ever given me the same problems.”

Helpful Report

Posted 1 year ago

Hi Paula, I believe one of our colleagues already contacted and emailed you regarding the issue. Apologies if there are any confusion on your part and if we have not provided you with a service level up to your expectation. However we would like to get the facts straight. 1.) I checked my order out to two addresses and it only got sent to one. So ako pa mamomroblema to fix YOUR mistake. - As what my colleague emailed you with screenshots, We only received 1 address upon receiving your order, also when creating the order for 2 or more items, our website is only able to CAPTURE 1 ADDRESS at a time, the only option is to add different recipients for the message card. We also checked the special instructions part, there were no infos re 2nd address. 2.) I emailed clarifications and I never received a response - You only sent us an email regarding the topper options nothing about the delivery address, which my colleague Hannah addressed the same day. (Please check your email for the photos of email thread) 3.) Hannah told me that order confirmation was sent to my email and NOTHING was ever sent to check details. - Yes, our system automatically sends order confirmation to customers registered email upon creating the order. In this way, customers can double check the details of their order. We can send you a timestamp of all the email our system has sent you as proof. This is automated, our system won't miss to generate and send such information on every order. (We suggest checking your SPAM folder) I hope this clarifies your concern. Again, We strive for 100% customer satisfaction and are saddened that we did not meet your expectations. Hoping that you will still keep us in mind the next time you plan to order on your upcoming occasions. Thank you for your understanding and have a great day ahead. Sincerely, Chuck CS Manager

Posted 1 year ago

“First time costumer and will be a repeating costumer for all occasions.”

Helpful Report

Posted 1 year ago

“Fast customer service and very helpful”

Helpful Report

Posted 1 year ago

“Elegant packaging, and fresh, healthy flowers! Thank you KnotsPH!”

Helpful Report

Posted 1 year ago

“Delivered within specified time. Easy to deal with. Flexible. Will definitely used again for future order.”

Helpful Report

Posted 1 year ago

“Came on time!”

Helpful Report

Posted 1 year ago

“Prompt and polite. Delivered when promised. Contacted me on WhatsApp to make sure I was happy with the order and reached out when everything was delivered. Very happy with their service. The flowers were beautifully put together. Will use for every occasion.”

Helpful Report

Posted 1 year ago

“Excellent service and a beautiful arrangement! The delivery was on time. thank you. Very happy and look forward to ordering in the future!”

Helpful Report

Posted 1 year ago

“This was my first time ordering from knots and I was completely satisfied with the overall experience. The customer journey of booking online was great with good email status update right up to delivery . It was for my bestie birthday and the flower arrangements was absolutely stunning, gorgeous and beautiful. She was thrilled with her flowers and loved it upon receiving. You made my friend’s birthday great. Thanks you so much. My one complaint was the standee accompanied the flowers should change to Happy Birthday rather than Happy Anniversary as it was stated as a Birthday gift Overall,I’m still very satisfied with the service and will definitely order again.”

Helpful Report

Posted 1 year ago

“Flowers arrived looking sad. They were not properly handled during the delivery. A bit disappointing.”

Helpful Report

Posted 1 year ago

“Delivery fulfilled within the day of order. Fruits were fresh. Our employee was happy receiving the fruit basket with flowers.”

Helpful Report

Posted 1 year ago

“Excellent work. Of all the online flower shop in the Philippines, you’ve outdone everyone else. Thanks”

Helpful Report

Posted 1 year ago

“This is my second purchase from this shop! They consistently deliver beautiful flowers with secured packaging! There were some stains on the mini envelope of the letter, but it still looks presentable. Overall, everything looks amazing. I highly recommend ordering from this store!”

Helpful Report

Posted 1 year ago

“👍 will order again”

Helpful Report

Posted 1 year ago

“They were very accommodating and patient. I had correction requests, but they responded with understanding and kindness. The flowers were absolutely beautiful!! My girlfriend loves it.”

Helpful Report

Posted 1 year ago

“Very accommodating with my requests and questions. everything was perfect!(delivery time, packaging, condition of the flowers, customer service)”

Helpful Report

Posted 1 year ago

“The flowers are beautiful and the bouquet looked exactly as pictured. First time to order from this shop and I have no regrets. The arrangements look special and unique (I got “You’re my Devotion” for my daughter), unlike the ones from other flower shops that tend to look alike and just try to impress you with the big boxes. The flowers and even the leaves were all beautiful. They still look fresh even a day after, without being placed in a vase, despite the Manila heat (caveat: flowers were in an air-conditioned room). I also liked the special touch of getting the bag with the small wooden pin. Small things with big impact. Will definitely order again!”

Helpful Report

Posted 1 year ago

“Beautiful arrangement! The flowers looked amazing! Will definitely order again.”

Helpful Report

Posted 1 year ago

“The best online gift shop in the Philippines. I'm from the UK and I received an unperturbed service. Super convenient, staff will definitely reach out and give some updates. Will definitely be my go-to gift shop. ❤️”

Knots.ph 5 star review on 28th April 2023

Helpful Report

Posted 1 year ago

Knots.ph is rated 4.8 based on 1,588 reviews