Knots.ph Reviews

Name: Knots.ph
Address: 8405, Mayapis, 8405, Mayapis, Makati
Rating: 4.83

4.8 Rating 1,629 Reviews

96 %

of reviewers recommend Knots.ph

4.8

Based on 1,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Knots.ph:

Knots flowers and more answers to all your floral needs! We handpicked the freshest and most exquisite flowers at the most affordable prices! We provide gorgeous flower bouquets and flower arrangements, suitable for any occasions like Valentine's Day, Mother's Day, Birthdays, Anniversaries, and Weddings.

Visit Website

Phone:

9156025045

Email:

sales@knots.ph

Location:

8405, Mayapis,
8405, Mayapis
Makati
1203

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Knots.ph 5 star review on 18th April 2025

333

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on the agreed date. The flowers though were not that fresh: the tips of the petals of the roses are already dark; the accompanying lysanthiums were already wide bloom that their final phase was imminent...but I guess this aspect can be studied further to assure freshness upon delivery... Over all impact on the recipient was positive although the product can still be improved. Price/product ratio was a bit disappointing considering that knots products are generally in the high end of the market...I expected more freshness of the flowers...in any case, I wish you more power and drive to continue improving and promoting Philippine flora! Flowers always bring warmth and joy to the heart. Thank you.”

Helpful Report

Posted 3 years ago

Hi Martina, Thank you for your feedback, this is highly appreciated, one of our CS Supervisors will contact you with regards to this. We have taken photos before the delivery, and all was in order, it was maybe because of the humid weather here in Metro Manila and the location of delivery was quite far from the pick-up, we will investigate this further as we take all this feedback seriously. This can help us be more efficient in our service. Thank you and have a great day, stay safe. - Kathrina

Posted 3 years ago

“Delivered on time but not sure if recipient was advised via phone call of the delivery. My friend was not aware of gift but was only advised by another member of household of the delivery.”

Helpful Report

Posted 3 years ago

“Parang nalinta yung flowers? Di naman fresh pag ka deliver i can send a pic if u want. I was expecting the same as what i see in the picture”

Helpful Report

Posted 3 years ago

Hi James, Good morning, thank you for your honest feedback. One of our CS executives will contact you with regards to this. As per checking with our production team, flowers used with your order just arrived from the supplier. It's just that this kind of Ecuadorian rose variety, the Country Home Ecuadorian rose, has this greening and lightish brown outer petals. But nevertheless, one from our CS team will contact you with this feedback. Thank you and have a great day ahead.

Posted 3 years ago

“Ordered 2 bouquet for my grandmas bday as a trial. Fully Paid nov 1 in the evening and scheduled delivery nov 2. Experienced terrible customer service when following up delivery of my orders. then, when the flowers arrived one bouquet looked like it used leftover flowers. Don’t bother with this shop. They will scam you.”

Knots.ph 3 star review on 2nd November 2021

Helpful Report

Posted 3 years ago

Hi Michelle Thank you for your feedback. I apologize for the experience you have encountered especially it was your grandmas birthday. I am getting one of my managers to reach out to you personally to understand the issue better and how we can help to rectify this. Please be assured that we will resolve this asap Do share more with us the bad customer service encountered so I can engaged by CS team. Cheers Sam Chief Experience Officer

Posted 3 years ago

Hi Michelle, Thank you for your honest feedback, we have spoken on the phone and explained what happened, again apologies for the inconvenience caused, and thank you for giving us the chance to rectify the issue, since we also do not want our customers to feel unhappy. Thank you again, and have a great day ahead.

Posted 3 years ago

“When you are having problems with delivery address please try other avenues to find solution to pin the address down. Better communication with customer could have been so much more appreciated.”

Helpful Report

Posted 3 years ago

Hi Gabriel, Thank you for your honest feedback. On behalf of the team, we apologize for the inconvenience caused. I have spoken to our CS team and they experience difficulties with the address given, but of course, we should have been more proactive in checking thoroughly before anything else. Rest assured this won't happen again, an email from our team will be sent with regards to this. Thank you for your kind understanding, have a great day ahead :) - Kathrina

Posted 3 years ago

“Delivery time did not make it on time. Driver got lost.”

Helpful Report

Posted 3 years ago

“I had a smooth transaction when I ordered but got disappointed during delivery. I understand that it was Mother's Day which is why I scheduled my delivery in the morning. It was already 11am and I haven't gotten an update from them so I had to message them to ask about my order, turns out the flowers were still with them and still not on the way. I would understand that it's hard to book a driver but I would also really appreciate if they informed me earlier just so I know what to expect. I even offered to help book lalamove cause I feel like they weren't prioritizing my order despite the delay. When I ask about what time I can expect to receive the flowers, they would tell me that they couldn't give an ETA. Hope that this doesn't happen to other customers, a simple update can make a big difference in our overall experience.”

Helpful Report

Posted 3 years ago

Hi Sam, thank you for your honest feedback. We apologize for the unpleasant experience you had with the delivery of your order. We investigated on what happened with your order but since the deluivery is outside Metro Manila, we really had a hard time to book it . All orders that we have received that have deliveries outside the Metro were booked by 7am , but we have issues with the courier (because of the peak period) hence your order was picked up at a later time. We usually don't accept orders outside Metro Manila during peak period ;( but nevertheless we accepted this order hoping we won't be having issues with the delivery. Again we do apologize and we are thankful with this feedback as it can help us improve more in our process and operations. Please do note that we value each of our customers and each customer will always be our number 1 priority. Thank you and have a great day ahead Stay safe always - Kathrina

Posted 3 years ago

“Flowers are pretty and so is the arrangement.😊 However, not fresh upon delivery. 😔 In terms of customer service, overall experience was good. Response is very prompt. I just had a concern regarding the delivery as i was supposed to pick it up from the store. No feedback from the person contacted via Viber that store at Ayala Manila Bay was closed when in fact i wrote in the order form that it was for pick up. I only knew about it during the day of delivery. Good thing, they were able to book a rider and delivered it on time.”

Helpful Report

Posted 4 years ago

Hi Aila, Thank you for your feedback. As per checking with the Customer Service team, the order form was no indication that it was for pick-up at Ayala, and only "for pick-up", and when they created the order they have stated in the e-mail pick-up is at Poblacion since our shop at Ayala Malls Manila Bay is still closed. Also as for the flowers used in your order, it was a new batch of flowers that came in from the supplier, and before the courier you booked collected the order, flowers are all in good shape. Nevertheless, we appreciate all the feedback, and we apologise for any inconvenience caused. This can help us be more pro-active to improve in our process. Have a great day and stay safe! - Kyla.

Posted 4 years ago

“You forgot to place or give us how to preserve the flowers. Do not give info that too last minute like you do not have the color of paper to wrap the flowers! Always be ready for a candle of the cake of course!”

Helpful Report

Posted 4 years ago

Hi Mary, Thank you for your feedback, this can help us improve in our process, we apologise for any inconvenience it caused. Our team will contact you with regards to your feedback. Thank you and have a great day, stay safe always. - Kyla

Posted 4 years ago

“Packaging can be improved”

Helpful Report

Posted 4 years ago

Hi Ria, Thank you for your feedback, this one will help our team to be more pro active in looking into better ways on how we can improve. Have a great day and stay safe.

Posted 4 years ago

Knots.ph is rated 4.8 based on 1,629 reviews