“I'd give higher stars but unf I have yet to recieve my November and December orders. I hope this will come soon ( postal strike still waiting) otherwise after 4 years ill be canceling my subscription”
“Terrible.
I ordered on Dec 23rd and received confirmation of shipping on December 27th.
In January 9th, I was informed 2 of the 7 pairs of underwear I ordered were not in stock and only offered a replacement (of almost no selection in my size) or store credit, which is in violation of the consumer protection act which requires the company to offer the consumer a refund when they are unable to fulfill the contract negotiated at the time of sale.
I did not hear back for almost 48 hours and only when I escalated the issue. When offered a partial refund for the out of stock pairs, I immediately started that I would prefer a full refund.
Two days later, I was told that this wasn't possible as the order has shipped. First they violated the contract originally negotiated. Secondly, if it has actually shipped, it likely had not when I wrote two days previously. Finally, according to their own tracker, the order still has not shipped.
Terrible customer service. I have no interest in the product.”
“Everything was great up until November. I have been charged for November, December and January but I have not received either of those months products”
“Horrible customer service! I ordered 2 styles of underwear during the buy"buy 1 get 2 free"
I only received the single of each.. I complained.. their only solution was for me to pay and extra $6.78
I then paid this amount on Dec.10, 2024... I have not received my freebies as yet (Jan 9: 2015)”
“First order that I got the sizes are so off. Could only wear 1 pair of the 4 I purchased. I am still waiting on 2 orders and have emailed knotty to follow up and have not gotten a response. Dispointing to say the least.”
