“I'd give higher stars but unf I have yet to recieve my November and December orders. I hope this will come soon ( postal strike still waiting) otherwise after 4 years ill be canceling my subscription”
“Terrible.
I ordered on Dec 23rd and received confirmation of shipping on December 27th.
In January 9th, I was informed 2 of the 7 pairs of underwear I ordered were not in stock and only offered a replacement (of almost no selection in my size) or store credit, which is in violation of the consumer protection act which requires the company to offer the consumer a refund when they are unable to fulfill the contract negotiated at the time of sale.
I did not hear back for almost 48 hours and only when I escalated the issue. When offered a partial refund for the out of stock pairs, I immediately started that I would prefer a full refund.
Two days later, I was told that this wasn't possible as the order has shipped. First they violated the contract originally negotiated. Secondly, if it has actually shipped, it likely had not when I wrote two days previously. Finally, according to their own tracker, the order still has not shipped.
Terrible customer service. I have no interest in the product.”
“Everything was great up until November. I have been charged for November, December and January but I have not received either of those months products”
“Horrible customer service! I ordered 2 styles of underwear during the buy"buy 1 get 2 free"
I only received the single of each.. I complained.. their only solution was for me to pay and extra $6.78
I then paid this amount on Dec.10, 2024... I have not received my freebies as yet (Jan 9: 2015)”
“First order that I got the sizes are so off. Could only wear 1 pair of the 4 I purchased. I am still waiting on 2 orders and have emailed knotty to follow up and have not gotten a response. Dispointing to say the least.”
“Great Patterns.
Sometimes the material is pretty poop.
And sometimes the patterns are super tight for the size that they are, as well as the patterns can look like an old woman. They should add ages too to help with mystery preferences.”
