Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 387 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“They dont even DESERVE a one star. First kohls should only be kohls now its shared with capital one and they SUCK NO MANNERS. very disrespectful I'm thinking of leaving kohls”

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Posted 4 months ago

“I love Kohl's but some of the women's clothing, shirts are so thin. I wash them a couple of times and get pin holes in them. Women are paying more for their clothes than men and get less material. Pass this on to your. Clothing line people.”

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Posted 4 months ago

“Horrible customer service terrible exchange and refunds .. you literally Have to wait 30 days to get your money back”

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Posted 5 months ago

“Placed an order on line 8/18 w a delivery date of 8/21 , 22. Received an email item was shipped 8/19 given tracking number. Waited 2 days checked w carrier. Never received package . Called customer service, was told neverr sent .that in fact the label was printed and delivery date is now by 8/26. Asked to call the warehouse and confirm shipping today . Told couldn't do that . Koles dose not allow customer service a telephone number to warehouse . Now they send me another email saying it's being shipped today . Don't believe them. Lesson learned, do not order from koles on line . Check w consumer affairs. They have 1.4 star rating. Should have do e more research”

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Posted 5 months ago

“Shame on you. Your bookbag commercial is discusting. Since when is it funny to see anyone crying and sad…whether it’s a human or in animation! What are you teaching our children (our future generation)?”

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Posted 6 months ago

“Horrible online service. My order was split up in deliveryvover the course of 3 weeks, then was informed that one item i had ordered was out of stock (3 weeks later)”

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Posted 6 months ago

“Levittown kohl store is very neat and clean, All cashiers r helpful especially Karen..She always greet customers and try her best to help them. Whenever I go to kohl I look for her .”

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Posted 6 months ago

“Went to return an online purchase and woman at customer service said to me why do you shop online and then return here. This is at KOHLS IN WALPOLE MA. I AM A MVC CUSTOMER AND WHEN I GET FREE SHIPPING I TAKE ADVAVANTAGE LIKE EVERYONE ELSE. COMMENT WAS UNCALLED FOR AND I DID NOT PROVOKE.”

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Posted 7 months ago

“I received a Kohls gift card, went to use it in the store, stated $0.00 balance which was incorrect. I had a balance of $30.00. I was told they can’t give me my balance in a gift card, had to be Kohls cash which would expire in 24 days!!! I’m done with Kohls!!! Why do we have to be inconvenienced by this!!!!”

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Posted 7 months ago

“I have been charged for an order I haven't received. Customer service is rude on the phone. The man treated me in a very prejudice tone and hung up on me when I demanded management.”

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Posted 8 months ago

“Went to the closest Kohls (15 miles away) to use some Kohls cash/rewards. The only promotion was $10 off of $25. HOWEVER, discounts and coupons can now only be used on Kohl's brands. I found something for $24.99. In the past the tax has counted but no longer. I was a penny short and nothing close to the register would count. I thought about going and finding something but was hesitant due to the long line and few registers open. Then I asked about using Kohls cash to pay and associate told be that I would have to spend even more because the total had to be over $25 of Kohls brand AFTER using the Kohls cash. News to me. In the past the Kohls cash/rewards was just a method of payment. Needless to say I left without purchasing the items I had brought to the register. Going to the store is disappointing. Much less of a selection. What is there are the same old tired styles year after year. Prices higher with less sales and now the discounts can't be used on most items. Sizes are either small or XXL. Not the same Kohls I used to shop at a lot and definitely will not be my first choice to shop anymore”

Helpful Report

Posted 8 months ago

“I went to the Hamden Store to return items from an online order. I was told that is alright that I did not have tags on the merchandise and I just bring to the store and return it. When I got to the store, the customer service was having difficultly matching the skus with product. They called customer service and they said that they can’t help because the system was down. The manager told associate to call back and see if they could resolve the issue. Associate called them and I spoke the customer service person and they said that they processed the return but were not able to credit my account and I had to call my bank. I called my bank and I had to make a claim against the transaction. I figured that I would call kohls customer service back and see if they would resolve it for me. They did not and told that I had to go back to the store and get a receipt. I explained to them that I gave the merchandise back to the store and can’t get a receipt. So once I got of the phone with them, I called the Hamden store and told them what kohls customer service said to me and the manager told me that he has heard of that and it ridiculous. So I have made a formal complaint with Kohls and I am just looking to get my money back which is around 190.00 bucks. I just so frustrated now and don’t feel comfortable ordering from kohls.con anymore”

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Posted 9 months ago

“Their customer service and app is so bad I felt I was operating an app from the early 90s. Horribly outdated and won't let me update my new card so I have to pay in person. I hate khols. I regret signing up for their credit.”

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Posted 10 months ago

“I have been a loyal customer with Kohl's for over 10 years. They offer incentives of $5 to pickup your orders. When you get ready to use the Kohl's reward it's already been used. There customer service department isn't helpful and doesn't care about any issues or problems that you have. I will no longer be shopping at Kohl's”

Helpful Report

Posted 10 months ago

“Ordered from Kohls.com and one of the items was bath towels on clearance for .62. Well they had 17 of them so I bought them all. Now I knew they had 17 and it may be a few short but they only shipped me 2. That's 2 of 17 and says partially shipped. Well 2 weeks after delivery was supposed to be made I called to see what was going on as I don't mind waiting for that price but I was given no communication from kohls about the remainder of order which I had been charged for completely. When I called they said I never paid for order until I gave them the order number and told them it's on my Kohl's card. Well after all this they said we won't replace them we will only issue a refund cause they did not believe the price on their own website. My main problem with Kohl's is that they did not have the product but yet for 2 weeks after delivery was supposed to be made I was not contacted by Kohl's to rectify whether they will refund or ship. So I believe Kohl's was going to say nothing and keep my money. I call that FRAUD”

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Posted 10 months ago

“Hardest payment website EVER!”

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Posted 10 months ago

“Never again will I shop Kohl’s online !!! Order confirmation came within 1 minute of order and was wrong shipping address, I immediately tried to cancel & or talk with someone to change address & it said too late already shipped & it was impossible to talk to someone, this is BS and a horrible way to do business”

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Posted 11 months ago

“Kohls customer service for my credit card were very liars and made fun of me, they hung up on me and closed my account for a bad payment because I wanted to make payments and they canceled my account and I asked for a supervisor and the same person Sandra said she was the supervisor but she left the phone silent and said I'm going to ask for a supervisor and it was she herself who answered as the supervisor. I am a customer who bought and always pay well with electronic payments, it's just that I got sick and couldn't pay in November”

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Posted 1 year ago

“Worst website ever. I never hv any kohls cash even though I earn it. WEBSITES A JOKE..overall crappy”

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Posted 1 year ago

“Hi, Its very bad experience with purchasing. I have bought 2 pairs of shoes the same size and on of them was too small. I had a return it, but company did not offer prepaid label, so I had to pay muly own money for this return. Refund will be issued only during next 30 days (company will use my money for business purposes for this time). Customer service is pretty bad and can’t get any help from them spending almost 1 hour in the chat. I would definitely recommend not doing any purchases here, they don’t care about customers.”

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Posted 1 year ago

Kohl's is rated 1.8 based on 387 reviews