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Kohl's Reviews

1.8 Rating 370 Reviews
B
Happiness Grade
B

Customer Service - Good

78.69%
Industry Average
Daniel, in customer service in Ocala,Fl, was a great help to me ordering a shirt that was not available in the store. After being yelled at by the customer behind me for taking too long, he continued to be pleasant until my order was taken care of. Thank you Daniel!
posted 1 year ago - Anonymous
Great selection, service, and location. Aleta and Israeyia were extremely helpful and friendly at the check out area. Recommended!
posted 1 year ago - john b scott
I placed an order online it was delivered it came to my house it was nowhere to be found I called customer service help me out immediately with no problems they're replacing the product with no charge to me I can't thank them enough love shopping at Kohl's
posted 1 year ago - Pat
Kohls on coop city purchase a few items I was looking find out a price on a blouse excuse me but I didnt ask her name Indian women told me I could go to the jewelry dept they would help me they were standing behind the counter talking to each other they keplooking at me ignore me I ask one of them can they scan for the price she told me no to go to a cashier this was on the first floor only one cashier at that floor I go to the third floor there were two cashier that's went debbie took me I ask if she can scan for the price very polite wonderful attitude I when back on line third floor she took care of me kudo to debbie very happy with her service.
posted 1 year ago - Anonymous
Kohls on coop city purchase a few items I was looking find out a price on a blouse excuse me but I didnt ask her name Indian women told me I could go to the jewelry dept they would help me they were standing behind the counter talking to each other they keplooking at me ignore me I ask one of them can they scan for the price she told me no to go to a cashier this was on the first floor only one cashier at that floor I go to the third floor there were two cashier that's went debbie took me I ask if she can scan for the price very polite wonderful attitude I when back on line third floor she took care of me kudo to debbie very happy with her service.
posted 1 year ago - Anonymous
Not only did I not have any issues with making the exchange, but the Kirsten in Customer Service made it pleasurable & painless.
posted 2 years ago - Tom W
I love the American Fork Kohls! Excellent service and efficiently. Friendly employees. Today I especially give five stars to employees Krista and Claire!
posted 2 years ago - Kathryn
I have never experienced such AMAZING customer service with a cheerful attitude as I did with Sharon. Sharon made my day and bettered my mood. Thank you for being up lifting And Deb the manager on duty was extremely helpful and pleasant!!! Was a great team!!!!
posted 2 years ago - Karla
Too all customer service on phones your doing amazing job thank you for everything you do for all your customers
posted 2 years ago - Anonymous
Yes I visited Kohl's west Ashley was greeted by associated named Shirley she said welcome to Kohl's Merry Christmas may I help u find anything her spirit made me and my family felt good I was looking for something for my grand daughter and she say well im here to help you and she did I ended up getting more than what I cane for and saved alot also this may not make it to her but Shirley I applaud you I cane in the store having a bad day but talking with you and you being so helpful I will award you myself if this doesn't get to your store and if it does MANAGERS SHIRLEY went above and beyond I want to thank her and I will be returning back 5 stars to this store and it was so nice and clean ooh and she also told me above 35%off it I get Kohl's card if not 10% I like her customers service Thank you from the James family
posted 2 years ago - Pamela james