Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 387 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“I was genuinely concerned. I love the items I purchased and the customer service was not bad, but the fitting rooms were terrifying. I just decided to test the mirrors to see if they were two sided, and THEY WERE! I was shocked. I didn't have my phone on me so I couldn't take a picture, but I am scared. This was horrifying. Please, let's change this!”

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Posted 2 years ago

“Kohl's has the worst customer service. If I could give them a zero rating, I would. I won't ever buy anything from there again. They advertise free shipping over a certain amount, and even though your purchase is over that amount, they charge you for shipping anyway. Then their customer service employees are rude, and argumentative and left me on hold for over 30 minutes while "checking" on my concerns. Do better, Kohl's.”

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Posted 2 years ago

“Kohls customer service is IMPOSSIBLE to reach. Online orders are ALWAYS a mess! In store is ok. Won't shop here as much if at all.”

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Posted 2 years ago

“I purchased 2 of the exact same item. I was charged for both items and I only received one. I have been trying for a couple days to get a refund or the item I purchased. I’m just terribly disappointed in the whole thing. I’m no longer going to be purchasing items from them any longer. It should be easy to contact someone. It is not”

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Posted 2 years ago

“Kohl's is awesome! I just recently started shopping at Kohl's online. I love the convenience of shopping online with the option to pick up at a nearby store or have items shipped directly to me. Items arrive super fast and the prices at great! I ordered several items this morning and just receive notification that they have already shipped! This is highly unusual for a Saturday. Unbelievable!”

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Posted 2 years ago

“Not allowed to express my opinion.”

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Posted 2 years ago

“Worst return experience! Will never purchase from Kohl's again.”

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Posted 2 years ago

“Kohls will set you up for failure if you open one of their credit cards. I've been a customer for many years and have had an 800 fico for a very long time with all the credit bureaus. I rarely use any of my credit cards and when I do, sometimes I forget I even used them. Every card I have EXCEPT FOR KOHLS sends paperless statements when I have a balance due. Kohls waited until my account was 30 days late to even call me and only did so after reporting to all 3 bureaus that I was 30 days late. (Keep in mind that in order to do this, the bill would have been due on Feb 7th and they waited til March 8th to call me to let me know a balance was due. BUYER BE WARE OF KOHL's BAD BUSINESS PRACTICES. and they told me that I would have to wait months to get a response back and in the mean time an 800 fico drops to 690. BETTER HOPE YOUR NOT WANTING TO BUY A CAR OR HOUSE. They will mess with your life and should be stopped!!!!”

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Posted 2 years ago

“Wow, what a terrible website. I get it - you want people to get your credit card so you can charge them interest, but this is just BAD business and manipulation. There are 3 buttons, Kohl's card, Credit or Debit Card and Paypal. Guess which one works? ONLY the Kohls card. So skeezy!”

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Posted 2 years ago

“Kohls does not want to address your issues by phone. There is no phone number posted. When you finally find it, you are speaking with an overseas person. When they transfer you to the U.S. you wait for hours. They require two separate accounts: one for shopping and one for paying your bill, making it a nightmare of passwords and user names.”

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Posted 2 years ago

“I just want to say, I went into Kohl's today to do an Amazon return which was quick and easy. I was given a $5 cash card to spend in the store... I purchased something and when I went to check out, the cashier asked if i received email from kohls wirh The mystery percentage off.. if she hadn't said that I wouldn't have known. Needless to say I was estatic to get 40%off!! I was very grateful! The staff there were unbelievably nice I have always had a good experience in Kohl's in Mayslanding.. very organized and very nice Thank you all! Renee P.”

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Posted 2 years ago

“Dec 9 2021 I placed online order with Kohls using the Kohl’s Credit Card, the merchandise was either stolen or delivered to the wrong address. The thieves took the merchandise into a Kohl’s store and instead of putting it back to the orig form of payment the store gave them a merchandise credit. I’ve been fighting with Kohl’s Credit Card for 3 months for a refund credit to the Kohl’s credit card. They keep telling me they can’t give me a refund because I got a store credit. HOW MANY WAYS CAN I SAY YOU GAVE STORE CREDIT TO THE THIEVES!!! I’m a person that cares about my credit so I am going to pay that $159.10, but they have lost me as a customer. I was the victim here. But Kohl’s doesn’t care. Oh they offered Kohls cash but we all know $159.10 of Kohl’s Cash is not really $159.10.”

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Posted 2 years ago

“Customer service was pathetic. I absolutely regret opening a credit card with these people. 100% don't recommend spending your money with this company.”

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Posted 2 years ago

“"We're evolving our position from a department store to a more focused lifestyle concept centered around the active and casual lifestyle," Kohl's CEO Michelle Gass said in a presentation to investors Monday. Mark Twain once said politicians are like diapers, they need to be changed often, and for the same reason. Michelle Gass spews what's in a loaded diaper. It's so obvious she's destroyed this company, the Feds need to incarcerate her.”

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Posted 2 years ago

“My Kohls experience lived up to everything I should have expected after learning more about Kohl's deceptive practices. Wish I had researched more and saved myself the headache. Horrible, smug Associates.”

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Posted 2 years ago

“Latrice was a great help. She was attentive and patient with my needs.”

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Posted 2 years ago

“I'm written this review in hopes that noone else is scammed for their money! Khol's has ridiculous fees they add to your Khols card. I had not purchased anything from them in over 3 months. Yet I paid an extra $60.00. So that savings I thought I received was infact pricier than I thought. It's not about the amount of money they continue to charge their so called valued customers as they say...It's that they add absurd fees just to see what they can get from the customers. Once I called the customer service number and spoke to Rep: Porcha , she said she could only wave this fee if I didn't cancel my card.”

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Posted 2 years ago

“Received wrong item, again, and Kohls won't expedite the shipping for correct item. WTF. Up yours. That item was for a wedding. Ordered on time to get on time. Now, they won't fix THEIR mistake. #@%%@ U”

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Posted 2 years ago

“I signed up for the kohls credit card and was suppose to get 35 percent off my 1st order using my credit but everything I try to use it on it says I can’t so spent 170 buck didn’t get kohls cash normally earned when spending money. I am not sure what has happened but more frustrating shopping there then not. I mean why so many restrictions on a discount and no list of what it can be used on unreal. False advertising along with the kohls can I never received for my ordet”

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Posted 2 years ago

“I have had a terrible trying to speak to a service representative in regards to a charge card on behalf of a deceased family member. Neither the store location nor anyone on the 18885756457 or even 18887685559 numbers allowed me to speak to a representative to get this account cleared up. I have spent now 4 days and zero progress.”

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Posted 2 years ago

Kohl's is rated 1.8 based on 387 reviews