Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 370 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I signed up for the kohls credit card and was suppose to get 35 percent off my 1st order using my credit but everything I try to use it on it says I can’t so spent 170 buck didn’t get kohls cash normally earned when spending money. I am not sure what has happened but more frustrating shopping there then not. I mean why so many restrictions on a discount and no list of what it can be used on unreal. False advertising along with the kohls can I never received for my ordet”

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Posted 2 years ago

“I have had a terrible trying to speak to a service representative in regards to a charge card on behalf of a deceased family member. Neither the store location nor anyone on the 18885756457 or even 18887685559 numbers allowed me to speak to a representative to get this account cleared up. I have spent now 4 days and zero progress.”

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Posted 2 years ago

“This review is not for kohls but for one of the brands they sell on website.. bought these Henry Fererra riding boots .. this is what happened when I just put them on .. buyers beware .. I was told they were sending replacement for no charge they were the wrong style and even worse condition..they are issuing a refund..”

Kohl's 1 star review on 15th February 2022

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Posted 2 years ago

“If I could do zero stars I would .. paid over 80$ for these boots ..this is what happened to them when I tried them on !! Kohls representatives were great they sent another pair free .. problem was the second pair was worse .. this review is not for kohls it’s for the brand Henry Ferrerra.. buyer beware”

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Posted 2 years ago

“Kohls's customer service was HORRIBLE! If you do not want to lose your good credit score due to negligence of this company, malfunction of your assistance in your web applications, and failure to send your monthly balance accounts, do not apply for a credit card in this business of credit ruins. Kohl's stores are the most negative stores with customer service in general.”

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Posted 2 years ago

“I paid my Kohl’s credit card On time never late . Every time I use my card the same month Khols reports it to credit bureaus pulling my credit scores by 44 points every month closing this credit card next month and taken my business to Macy”

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Posted 2 years ago

“Kohl’s Cash is so shady Bought a product at Kohls.com because it was mentioned I would receive $30 in Kohl’s Cash. However, I didn't see their e-mail and now it's "Expired". The expiration date is also VERY short, good luck with that. Customer service say they cannot do anything to help. Suuuuure, it's not like if you had full access to my Kohl’s account and could add $30 in there. Well done Kohl's, you've just lost one more customer.”

Helpful Report

Posted 2 years ago

“I recently placed an order through my Kohls App. I added a new card and a new shipping address, however, my order defaulted to the wrong address. My order was delivered to AZ instead of WI. When I tried to get help Kohls customer service was HORRIBLE! Both in the store and on the phone customer service was unacceptable. When I called the store for help the "customer service associate" had no idea how to help me. She gave me a number to call. That "customer service associate" was even worse! When I asked to speak to a supervisor I waited on hold for over an hour and no one ever answered the phone. I, too, work for a large corporation in customer service. I would be fired for this lack of response. In today's market Kohls better step up their service! Very disappointing experience!”

Helpful Report

Posted 2 years ago

“My order has been lost twice now and been on there online chat and that was no help. They just keep placing a new order for the original item with no compensation for the fact I’ve been wait 2 months for an item that was supposed to take a week”

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Posted 2 years ago

“Had a wonderful experience in the Middletown Delaware Store. Needed to exchange a slightly defective product received at Christmas for the same. Item was delayed unit January. Not only did I not have any issues with making the exchange, but the Kirsten in Customer Service made it pleasurable & painless. She was very friendly, knowledgeable & efficient. Took care of everything in less than 15 minutes. Most of that time was enjoyable friendly chatter, Truly appreciate this shopping experience with Kirsten.”

Helpful Report

Posted 2 years ago

“I contacted the customer service twice using the online chat, each time waited for about 2 hours, and they all said they already processed it for me, but turns out none of them helped me on my order, very disappointed, and it was really a waste of time!!!”

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Posted 2 years ago

“I purchased a Christmas gift for my boyfriend in October online and purchased it early because of all the delays in shipping. He opened it after Christmas and ot doesn't work and kohl's refuses to assist me even with the receipt”

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Posted 2 years ago

“If they can rip you off, they will 🖕”

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Posted 2 years ago

“I would like to commemd employees Tina and Kaylyn for their friendliness and unflappability during the pandemonium before Christmas. I had some returns to make and despite all the controlled chaos and plethora of people, they couldn't have been nicer ot more helpful. Thanks, ladies! (This waa at the Sterling Heights, Michigan store.)”

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Posted 2 years ago

“I love the American Fork Kohls! Excellent service and efficiently. Friendly employees. Today I especially give five stars to employees Krista and Claire!”

Helpful Report

Posted 2 years ago

“They not only sent me the wrong boot slippers, but the slippers I received had the cardboard packaging, that slippers normally hang from, jammed inside of one of the slippers ! The slippers weren't attached to anything, both were loose inside the bag. AND, the cardboard thing they should have been hanging from was NOT representative of what brand they sent me. They are NOT isotoner slippers but the cardboard thing ID'd them as that. And there was weird, very small glitter on the slippers. THEY MIGHT HAVE SENT ME USED / RETURNED SLIPPERS, considering what a MESS they sent. What kind of fools are responsible for Kohl's shipping ? I'LL NEVER ORDER ONLINE FROM THEM AGAIN. NOW I'M SUPPOSED TO GO TO THE TROUBLE OF MAILING THESE BACK ??? IT'S THEIR IDIOCY. NOW I'VE GOT TO FIX IT ????????????????????????? AND NO THANKS, I'M NOT GOING TO GO TO EVEN MORE TROUBLE WITH THIS STUPID SITUATION BY MESSING WITH TAKING PHOTOS OF IT FOR THIS REVIEW. MY TIME IS WORTH MORE THAN THAT. I'M MAD AS $%^& SO DON'T EXPECT PHOTOS !!!!!!!!!!!!!!!! THE NEXT STUPID THING I EXPECT IT THEY PROBABLY EXPECT ME TO PAY RETURN SHIPPING.”

Helpful Report

Posted 2 years ago

“I buy a lot of things from online retailers and have never had a company make it so hard to resolve issues . I would give Kohl’s a 0 star review if I could . They sent me an email saying they are substituting my ordered item with another and I had 24 hours to cancel the order . However there was not any link or information on the email of how to do so . Kohl’s site did not offer any better results other than an automated chat that was also totally useless. I will never buy from Kohl’s online again , no matter how good the deal is . I did want to say that my in store have always been positive .”

Helpful Report

Posted 2 years ago

“Completely satisfied with my choices, curtains, bed set and sheets from Kohl’s”

Kohl's 5 star review on 6th January 2022

Helpful Report

Posted 2 years ago

“Lost receipt but item was purchased on Kohl’s credit card. Called to get a duplicate receipt (which I have done before) and they refused to help. Said to dtive 3 hours to get item from son and then take to Kohls. Otherwise he can take to Kohls and get the sale price so I get “screwed” out of my money! Customer Service is HORRIBLE!”