Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 370 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

Questions

Metrics

1.8

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Kohl's made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can always find what I need at Kohls for a good price!”

Helpful Report

Posted 7 years ago

“Received my order fast and loved using all the discount codes.. Thanks for the greats prices”

Helpful Report

Posted 7 years ago

“I love how I can pick up my order fairly quickly after entering it online right at their customer service desk. That way, I do not waste my time strolling around the store.”

Helpful Report

Posted 7 years ago

“I order 3 products all came shipped and wrapped nicely with in the week. All 3 were priced and of good quality I like ordering from Kohls they always do a great job”

Helpful Report

Posted 7 years ago

“Kohl's is all about customer service and satisfaction. Their products are quality and good style. When I visit the store, everyone is very helpful and friendly.”

Helpful Report

Posted 7 years ago

“Good prices and great selections.”

Helpful Report

Posted 7 years ago

“Nothing improved”

Helpful Report

Posted 7 years ago

“I ordered yesterday morning and chose to pick up one of my items and had the others shipped- my store pick up item was ready within two hours and I just received my shipment notification for the other items!”

Helpful Report

Posted 7 years ago

“Looks like when they are closing stores, other open stores do not either carry suitable Inventory or have discontinued items that we buy. Maybe someone should do some BI analytics”

Helpful Report

Posted 7 years ago

“everything was easy”

Helpful Report

Posted 7 years ago

Kohl's is rated 1.8 based on 370 reviews