Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 378 Reviews

18 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This store has been a life saver. The quality of goods received are of the best quality. The return policy is delightful. The online shopping experience is absolutely great!”

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Posted 6 years ago

“Happy as ever !”

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Posted 6 years ago

“Always pleased with products and timely delivery from Kohls.”

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Posted 6 years ago

“Fast Shipping and stackable promo codes made for a huge discount on some Christmas presents!”

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Posted 7 years ago

“Love not fighting the crowds at the store since most of my free time is spent at the hospital visiting my hubby. Christmas shopping is so fun from my phone/tablet. And never disappointed in my purchases.”

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Posted 7 years ago

“I purchased a Nike sweatshirt and a SO Heritage Sweater and I absolutely love them both! I had previously bought a True Grit sweatshirt for 3x the price of the SO Heritage sweater, but they're almost identical, but I think that this sweater fits WAY better. And the Nike sweatshirt is just very cute! Not to mention, I was surprised to find that everything in the store was an additional 25% off, so it was a GREAT deal!”

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Posted 7 years ago

“Kohl's online shopping is so easy and the free shipping they have makes it nice to receive product right at your door.”

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Posted 7 years ago

“Great quality products”

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Posted 7 years ago

“Great Service thanks Kim”

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Posted 7 years ago

“I ordered some pants for my boyfriend and they were great”

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Posted 7 years ago

“Always have good sales and the kohl cash is a great incentive. I am always happy with my purchases, easy returns when needed.”

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Posted 7 years ago

“I can always find what I need at Kohls for a good price!”

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Posted 7 years ago

“Received my order fast and loved using all the discount codes.. Thanks for the greats prices”

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Posted 7 years ago

“I love how I can pick up my order fairly quickly after entering it online right at their customer service desk. That way, I do not waste my time strolling around the store.”

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Posted 7 years ago

“I order 3 products all came shipped and wrapped nicely with in the week. All 3 were priced and of good quality I like ordering from Kohls they always do a great job”

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Posted 7 years ago

“Kohl's is all about customer service and satisfaction. Their products are quality and good style. When I visit the store, everyone is very helpful and friendly.”

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Posted 7 years ago

“Good prices and great selections.”

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Posted 7 years ago

“Nothing improved”

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Posted 7 years ago

“I ordered yesterday morning and chose to pick up one of my items and had the others shipped- my store pick up item was ready within two hours and I just received my shipment notification for the other items!”

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Posted 7 years ago

“Looks like when they are closing stores, other open stores do not either carry suitable Inventory or have discontinued items that we buy. Maybe someone should do some BI analytics”

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Posted 7 years ago

Kohl's is rated 1.8 based on 378 reviews