“Koia is obviously having serious growing pains! I’ll be the first person to say they have the BEST product out there! The clean and natural ingredients of their products combined with the low added sugar content is fantastic for everyone! Your next question I suppose would be WHY would you possibly give them a one star review? The answer is because they don’t have a zero star review! I’ve been a Cancer patient and now “survivor” for the last two years and this product was, and still is, an important part of getting me through this terrible situation. It was very difficult finding the product in retail stores and I spent many hours on the road to score some Koia! The reason for my desperate need at first was because when you are going through Chemo treatments it becomes hard to eat and get food down and Koia became a substitution for food quite often for me. Many protein and drinks of this kind are so high in added sugar and many “natural doctors” say “cancer loves sugar” and to limit your added sugar intake. The other thing that happens is it also keeps GIRD under control as it relieves the acidity that makes it way to your throat and causes many other problems. This is what drew me to Koia. This is why I loved the product so much! When I found out I could have it shipped direct to me at a very reasonable price I was ecstatic. To shorten the rest of the story and keep some respect in mind for the Koia people I’ll just say that I’ve had a lot of difficulty with orders being correct, orders arriving on time, ORDERS BEING SHIPPED TO INCORRECT ADDRESSES as I travel a fair amount and timely communication also needs a bit of work! I really hope they get their “direct to public” program dialed in sooner than later!
Shawn from PA”
“The ordering and shipping experience was commendable .. there was a delay due to supply .. I was immediately notified and the issue resolved by refunding shipping costs .. the packaging was impressive .. ensuring a refrigerated delivery.”
“Never received a tracking #, never received my order. Send multiple emails to customer service with no response.
^^Updating to clarify to other buyers based on the company’s response. Yes I did end up getting a tracking number and getting my product BUT ONLY AFTER SENDING MULTIPLE EMAILS AND POSTING A BAD REVIEW. HORRIBLE service. Also hated the taste.”
“These protein drinks are really the best. I love a ready to drink shake, and these are the best I've had, they taste great! I have 2 kids and not having to get the blender out or have extra dishes to wash is a lifesaver. This is a great tasting, plant based soy fee dairy free protein drink. Its like a unicorn it shouldn't exist but here they are!”
“Cancelled my autoship due to multiple shipments never making it here. Tried to contact Koia through their email and also FB without resolution. I have 36 bottles paid for and never recieved.”
“I love these koia shakes! unlike lots of other protein shakes, they don't have a chalky aftertaste. Makes it so much easier to get enough protein every day!!”
“The keto shakes are legit so tasty. I have type one diabetes and they are the only protein shakes I have ever tried in my 24 years of diabetes that does not spike my blood sugars. Amazing! 10/10!”
“this was my first time ordering i did not know your time of shipping so i was a little annoyed i would need to purchase two more cases but i want all flavour is this ok let me know i will be taking same out of the country”
“First of all, the drinks are awesome. Keto can be hard, and these are a treat. The order was all over the place. I ordered two flavors, chocolate brownie and creme caramel. I got a huge box with three boxes of six bottles. They were in a massive styrofoam cooler with those plastic pillow things along with six frozen packs. They were not the ones that can be put down the drain, just in the trash. Apparently they didn't have enough to supply the full order and owed me a box of chocolate brownie, which was totally fine. Come the end of December, I get two boxes. This was my original order, like the first never happened or something? So I got two boxes of six drinks each of both flavors I ordered. The packaging was much better, most of it could be recycled with the exception of eight of those same ice packs that just go in the trash. I figured there wasn't much that I could do about it so I just kept them. Can't send a food item back. Now I have more keto drinks than I can handle!”
“DO NOT ORDER ONLINE I really like this brand when I buy it in the store - I tried to buy a 12 pack from your website and the package never arrived! I tried to contact Koia twice through the email support and only got completely unhelpful robotic autoreplies, I asked for a phone number for customer support and got no response. Very disappointed, and I still never got my money back!”
