“The lack of flexibility from your staff to include a. note on the delivery was not a great experience.
The fact that your UX doesn't make it clear how to include a message note is not your customers fault, but yours.”
Hi Alejandro, thanks for your feedback! I'm so sorry you were unable to add a gift card to your purchase. We do charge an extra $2 to add these cards to an order and personalise them. Due to this our staff cannot pop a gift card into an order that has already been placed. If you have any further questions, please let us know.
“Love the Koko Black marbles. Arrived on the perfect day for cheering me up. (Yes, they were all for me).
Maybe next time I'll go all out and buy enough for free shipping. I wonder how long they would last?”
The Marbles are very delicious, we're so glad you enjoyed them! In terms of how long our treats last, we do not use any preservatives to extend the shelf life of our chocolates, but your items are guaranteed to have a best before date with at least two weeks remaining. Hope this helps 😊
Hi Lily! We're so sorry to hear you didn't enjoy your Koko chocolates. We appreciate your feedback. If you need any further assistance, feel free to send us a message to Hello@KokoBlack.com.
Hi Samantha, thank you for your feedback 😊 We have launched a build your own praline box here: https://www.kokoblack.com/products/build-your-own-praline-box
Follow the prompts to select your region (it's available in NSW and VIC), then shop your favourite pralines for pick up. We hope you enjoy!
“Easy to order. Quick delivery. Very tasty melt in your mouth chocolate. Each variety has its own great individual taste. Very well packaged You are out of Vegan chocolate though”
Thanks for your feedback 😊 If you're in search of another vegan chocolate pick me up, we have some options here: https://www.kokoblack.com/collections/vegan-friendly?sort_by=manual
“The Australian Native Collection are divine. The dark peppermint ditties have a real peppermint flavour.
The cocoa powder makes excellent hot choc for those who prefer not to gave sugar.”
“Chocolate is great but customer service isn’t. Didn’t get any response from the customer service team
The customer service team responded to this review saying they did send me a response, but they didn’t. Still waiting for a reply to the email I sent on 6/7/22 to Courtney 🙃”
Hi there,
Thanks for your feedback, we truly appreciate it. We've had a look into your review and can see our customer service team helped resolve this one at the time! If there's anything further we can help you with please feel free to reach out to hello@kokoblack.com
Thanks again!
“Delicious chocolates in poor packaging.. it’s a shame that the packaging has let down the experience of these amazing and very delightful pieces! Always love these beauties, travel to Melb just for these!”
Hi Romonda,
Thanks for your review. It looks like our customer service team replaced the box that was damaged in transit with a fresh order, if there were any issues with the new order can you please reach out to our team via hello@kokoblack.com?
Thanks again!
“Koko Black is definitely the best chocolate I have ever tasted. Salted caramel is so addictive. I love all the flavors I have tried so delicious. This is my favourite brand of chocolate.”
