“Koko black chocolates are so delicious. The delivery was quick and I had some contact with customer service who were great to deal with. Highly recommend Koko Black products!”
“The finest chocolate (especially if u like dark chocolate) with the most subtle yet innovative variety… using local, native ingredients too, thus producing the unique Ozzie Koko Black.”
“I sent an email which was ignored-
I bought 2 advent calendars 1 was good the other had white flavorless chocolate which were milk chocolate faded.
Little girl was very upset her brother was happy- I was very disappointed that my gesture backfired”
“Huge fan of the praline chocolates and the rocky road. Place regular orders as it’s a regular treat in our house. We tried the chocolate coated popcorn and that was a disappointment. Probably too much chocolate and it makes popcorn “soft”.”
“The wrong order was delivered. The solution was poor, offering to send out the personalised message sleeve only and not the gift I chose. Still waiting for the order to be delivered to my nephew, missed his milestone day!”
“This order is now completed and thank you so very much to KOKO BLACK for their prompt action to my concern; and fixing it without delay, problem.Very impressed with the delivery and all products in perfect order. More importantly, the customer service when I expressed a concern; the matter was explained, apologised for and corrected without inconvenience to us.
Thank you customer service.You provide the same exceptional quality as your product.”
“i'd like to give special praise to Bec in customer service. our delivery went astray in Aust Post delivery network. bec kept in regular contact to follow up the delivery and condition of the chocolates on receipt - great service and delicious product”
“The chocolates were great, but for orders of this size I believe you should courier them or it makes a mockery of 'refrigerated post' - also my order was split into two boxes, but only one shipping notification came, which was annoying and nerve-racking considering all the issues with Australia Post at present. So chocolates 5/5; Delivery 3/5 (too slow, too hard to track) - my order was over $800, I've had ones of a significantly lower value delivered to my door by courier - we don't get parcel delivery direct out in the semi-rural zones, so it is even slower to have to get the card and go to line up and collect large and cumbersome boxes over several days since the order got separated in transit. Also lucky that the weather was cool as there were no ice packs included in the order like has been done in the past - not that it would matter considering it took almost 2 weeks for these to arrive.”
