“Even though our delivery was incomplete, Koko rectified the situation immediately! Suberb communication, great product, thoroughly recommend, just wish you’d ship to New Zealand 😘”
“Chocolates excellent. It took 8 days to deliver these as a present well outside quoted delays. Customer service was rude and couldn’t even apologise for delay. Tried to say 8 days was within 4-5 days quoted. Wouldn’t deal with them again.”
“My order was very late, I had ordered it for my wedding anniversary for my husband - and when I called was told that the personalised gift order hadn’t been processed and that I would have to wait another three days.”
“The chocolate is magnificent and the Easter range is an annual treat.
Part of the service is also delivery and they are letting the team down by leaving chocolate in the sun in the front garden bed when instructions at purchase where quite different. Couriers need to protect the valuable cargo !”
“Express post took 14 days to arrive. Chocolates slightly damaged in transit and possibly from heat. I sent photograph to Koko Black showing damaged goods, and within minutes had full refund, no discussion. Could not get better after sale service. Thank you so much. Will still buy from Koko Black but probably NOT online which is a shame as I live 5 hours from the nearest shop.”
“Thanks very Happy with the chocolates haven’t eaten yet they are for Easter. Just a little disappointed the egg was broken but that’s okay it will be broken soon and gobbled up. Leanne”
“I was amazed at the great condition they arrived. It is so hot up here in cairns.
They are the best chocolates so much so they have all gone. Trying to talk Mrs Fitzgerald to send me some more!!!!! Thank you I will remember them always
Regards Judy harris”
