“Placed a delivery order on 15/6/2023, and at the time of this review, 28/06/2022, order still has not arrived. Contacted Koko’s customer service to be told due to an error they were never sent to the required destination and was only scanned into Brisbane yesterday, 27/06/2022. I’m still not sure why I kept coming back to Koko Black. However I’m now convinced I shouldn’t come back and spend more hard earned money.”
“Each chocolate was several levels above ordinary chocolates. If I eat chocolate it most likely be Koko Black. I specially like the dark chocolate ones”
“I was very disappointed in the delivery times, especially since shipping was $15. Ordered on Sunday, the package wasn't dispatched until Tuesday afternoon, tracking didn't show any movement until five days later (Friday). I left a message on their online platform stating the alternate address on Friday afternoon (cause I wasn't going to be home). On Saturday morning I received a call "you're not at home" (at the original address). Anyway, I eventually received them late Saturday afternoon. The delivery was Brisbane, not some remote area.
It would be really appreciated if delivery estimates were provided/accurate.”
“one of the items came missing one chocolate in the box. i wrote to the company and haven't received any response. the rest of the order was adequate.”
“Everything I ordered was predictably delicious but the milk chocolate Honey Joys were a true delight. Crunchy, sweet, salty, chocolatey - an elevated version of a favourite childhood treat.”
“Bought some chocolate hazelnuts and jam for mothers day and were a big hit. Mum loved the chocolate hazelnuts and is waiting until we visit to try the jam :) Glad they're dairy free and that there were multiple options to pick from without dairy for next time. Will definitely order again a little further in advance.”
“Unfortunately the chocolates never made it to my house. The first lot disappeared and the second lot were “undeliverable’!! I wax refunded my money but it does mean that Koko Black does not deliver Australia wide as they claim ( or they are using a very unreliable carrier). Very very disappointed.”
“Chocolates arrived in good order having been transported in a climate controlled truck. However, the journey took 2 weeks, not the 5 working days that were quoted on the website. So my birthday gift to my son was a week late.”
“Not blaming Koko Black specifically but 2 and a half weeks to deliver and three delivery promises before eventually delivered not good. Also no reply when I advised finally delivered or apologies”
