“I sent over $1000 worth of chocolates out to clients, one of our biggest didn't receive any chocolates, only the wrapping, box and our greeting card unfortunately no one was able to explain or help me, we had to make another order and lost our money.”
“Very disappointed as the specially ordered personalised 80th birthday greeting sleeve for the box of praline chocolates was missing, completely ruining the birthday surprise”
“Excellent delivery time from order. Liked the touch of placing ice pack within the parcel. Happy to recommend to others, Christmas gift for my wife, happy wife happy life.”
“Please note this review is not for the quality of the chocolate, instead it is for the enormous series of administrative and packing errors experienced after placing our Koko Black order.
The first inconvenience was not advising us that there was insufficient stock and us having to follow up before any contact was made. Secondly, after finally recieving our order, we were extremely disappointed to find two of our original items missing.
Once again, we had to reach out to explain the sub-par experience. Lastly, there was no communication made advising the two items had been shipped and therefore we couldn't make plans in advance to expect the delivery. As such, the items were left at the front porch in hot conditions. Also note, the delivery company did contact me to advise the items would be left and attached a photo which was appreciated.
Our original order was made on 25 November 2022 and we finally received the complete order on 21 December 2022. The total turnaround time for this order was 18 business days when you specifically quote "up to 5 days in VIC". It was an unsatisfactory experience which has unfortunately tainted your brand in our opinion.”
“Koko Black really cheaped out on the chocolates in their advent calendar this year. Tacky little squares of milk chocolate with some vague kirsch aftertaste making them horrible to taste for young and old. Last year's calendar was excellent, it had a full selection of lovely truffles. Combined with the fact that, having ordered before December, I only received my advent calendars on 19 December. I had been advised by email they were coming on 5 December which was reasonable given the season. Then followed two weeks of complete silence. I then complained and was largely ignored. Very poor quality and service. I am pretty certain I won't be returning and I would have given the whole process no stars if that was an option. SUPER UNHAPPY CUSTOMER”
“Great chocolates but I ordered this as a birthday gift for my mum and she received someone else’s order. Therefore she did not receive the personalised box and card I paid for. I contacted customer service on this and 4 days later I received a reply with an apology and the “attachment” of a PDF of my personalised designs but there was nothing attached, I replied saying this but 2 weeks later still haven’t heard back or received the PDFs”
